Re: How best to educate about the 'Removed for SPAM' problem
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Michael, Rather than the current ¡®If you don¡¯t understand what is not clear to you, tough luck¡¯ policy ... That is not a Groups.io policy, of course, just your interpretation of my comments. I suspect Mark would never have put it quite that bluntly. In fact Mark has solicited and taken advice in improving the messages sent to moderators and members when a member is "removed for spam". I don't happen to know if anyone has helped him craft the brief Help page section. ... why not try something to do a better of education. I'm never against better documentation. This hidden knowledge strategy has not succeeded.
There should be an effective way to ¡®show horses where the water is', What do you suggest? Instructions are emailed to the member upon
unsubscription, and to the moderators of the group. It is also on the
Help page. The complaint has been raised that the members often don't receive that instruction; if that's true then we need a mechanism other than email to get it to them. Perhaps it should be presented in an ¡®opt-out form¡¯ such as ¡°Terms of Use agreements¡± are. I'm leery of any extra steps that complicate the sign up process. There had been no "you must check this box to agree to our terms" in Groups.io's sign-up flow. That may have changed recently with the GDPR requirements, I'm not sure. And then we have the many email-only members who never visit the site to educate as well. > If you mean GMF's wiki page Removed for Marking Messages as spam, help us improve it. GMF is not in a position to "provide to" (in an active sense) anyone except our members; but we do not "hide from" anyone - our messages and Wiki are public for all to read. We can aspire to provide information which Groups.io might take up in official communications and documentation; and have achieved that in the past. > Good idea, for all help pages actually. But that takes time and effort. Posts here are fine. Ultimately a copy (or a link to the discussion here) will need to be posted to the beta group to get it in front of Groups.io (Mark). There's also a place for suggested help page text here: the Help Page Mock-up: That can be used as a staging area to submit any proposed help page text; some of the current official help page originated there. Looks like ours needs an update from the current official Help page though to get this effort started -- Mark's gotten ahead of me. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
Shal Farley