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G2 logs access

 

Hello all, where can I find the G2 logs? I am troubleshooting a "disconnect" problem (per ASCOM logs). Not sure if it actually is an ethernet problem or the mount just simply "checking out". I feel like I need more info before posting for help. Thanks!
 

On Fri, Apr 11, 2025 at 01:14 PM, Art Trail wrote:
Hello all, where can I find the G2 logs? I am troubleshooting a "disconnect" problem (per ASCOM logs). Not sure if it actually is an ethernet problem or the mount just simply "checking out". I feel like I need more info before posting for help. Thanks!
?
Hi Art, if you use the ASCOM driver virtual hand controller, you can go to the Setup->Troubleshooting Report... option while your Gemini is connected to the PC. Select all options, and press Collect and Save. It'll put a compressed zip file together that you can review yourself, or upload here or send to others. The troubleshooter attempts to collect as much as possible from all the logs and Gemini and PC/ASCOM settings.
 

Hi Paul,

?I am not seeing the "Troubleshooting Report" option under setup. Am I in the wrong area?

Art

Inline image

Art Trail
Broken Arrow, OK, USA
attrail1@cox,net


On Friday, April 11, 2025 at 04:24:28 PM CDT, Paul Kanevsky <yh@...> wrote:


On Fri, Apr 11, 2025 at 01:14 PM, Art Trail wrote:
Hello all, where can I find the G2 logs? I am troubleshooting a "disconnect" problem (per ASCOM logs). Not sure if it actually is an ethernet problem or the mount just simply "checking out". I feel like I need more info before posting for help. Thanks!
?
Hi Art, if you use the ASCOM driver virtual hand controller, you can go to the Setup->Troubleshooting Report... option while your Gemini is connected to the PC. Select all options, and press Collect and Save. It'll put a compressed zip file together that you can review yourself, or upload here or send to others. The troubleshooter attempts to collect as much as possible from all the logs and Gemini and PC/ASCOM settings.
 

?
On Mon, May 5, 2025 at 01:23 PM, Art Trail wrote:
?I am not seeing the "Troubleshooting Report" option under setup. Am I in the wrong area?
?
Hi Art, sounds like you are using an older version of the Gemini.NET ASOM driver. Here's where you can find the latest:
?
 

And I thought I was all up to date. OK. Thank you Paul.

Art Trail
Broken Arrow, OK, USA
attrail1@cox,net


On Monday, May 5, 2025 at 12:59:28 PM CDT, Paul Kanevsky <yh@...> wrote:


?
On Mon, May 5, 2025 at 01:23 PM, Art Trail wrote:
?I am not seeing the "Troubleshooting Report" option under setup. Am I in the wrong area?
?
Hi Art, sounds like you are using an older version of the Gemini.NET ASOM driver. Here's where you can find the latest:
?

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