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Having problem connecting DXLab Commander with Flex 6400!

 

New user here. Was able to install DXLab applications and had no problem connecting Commander to the Flex 6400, by specifying the IP and Port address. Upgraded to the new Commander today and I have lost the connection.?
Followed documentation to run older exe file to no avail. If I go to ports and select a port with 19200 - 8,none,2,off,on, nothing connects.
I am running Windows 11 and did not upgrade. Failed to do a restore point before upgrade of Commander.
I am at a lost! Any ideals what I can try.
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Copied errorlog.txt below with error 9 code.
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2025-03-13 19:06:43 ? ? > CI-V Commander version 16.0.3
2025-03-13 19:06:43 ? ? > App.Path ? ? ? ? ?: C:\DXLab\Commander
2025-03-13 19:06:43 ? ? > App.exe ? ? ? ? ? : CI-V Commander
2025-03-13 19:06:43 ? ? > Module ? ? ? ? ? ?: C:\DXLab\Commander\CI-V Commander.exe
2025-03-13 19:06:43 ? ? > Operating System ?: Windows 11 (64-bit) build 22631
2025-03-13 19:06:43 ? ? > Locale ID ? ? ? ? : 1033 (0x409)
2025-03-13 19:06:43 ? ? > ANSI CodePage ? ? : 1252
2025-03-13 19:06:43 ? ? > OEM CodePage ? ? ?: 437
2025-03-13 19:06:43 ? ? > Country ? ? ? ? ? : United States
2025-03-13 19:06:43 ? ? > Language ? ? ? ? ?: English
2025-03-13 19:06:43 ? ? > DecimalSeparator ?: . <46><0>
2025-03-13 19:06:43 ? ? > ThousandSeparator : , <44><0>
2025-03-13 19:06:43 ? ? > DXLab Apps ? ? ? ?:?
2025-03-13 19:07:01 ? ? > Monitors ? ? ? ? ?: 2
2025-03-13 19:07:01 ? ? > Monitor 1
2025-03-13 19:07:01 ? ? > ? ?width ? ? ? ? ?: 1920
2025-03-13 19:07:01 ? ? > ? ?height ? ? ? ? : 1080
2025-03-13 19:07:01 ? ? > ? ?dimensions ? ? : (0, 0)-(1920, 1080)
2025-03-13 19:07:01 ? ? > Monitor 2
2025-03-13 19:07:01 ? ? > ? ?width ? ? ? ? ?: 1920
2025-03-13 19:07:01 ? ? > ? ?height ? ? ? ? : 1080
2025-03-13 19:07:01 ? ? > ? ?dimensions ? ? : (-1920, 0)-(0, 1080)
2025-03-13 19:07:01.505 > program error 9 in module CIVModule.FilterGroupClick: Subscript out of range
2025-03-13 19:07:20.022 > Common.Terminate: CI-V Commander shutdown
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Roland NA5Q
 

+ AA6YQ comments below

New user here.

+ Welcome to DXLab, Roland!

Was able to install DXLab applications and had no problem connecting Commander to the Flex 6400, by specifying the IP and Port address. Upgraded to the new Commander today and I have lost the connection.
Followed documentation to run older exe file to no avail.

+ What happen when you run the previous version of Commander?

If I go to ports and select a port with 19200 - 8,none,2,off,on, nothing connects.

I am running Windows 11 and did not upgrade. Failed to do a restore point before upgrade of Commander.
I am at a lost! Any ideals what I can try.

+ Commander 16.0.3 successfully connects to my Flex 6500 via TCP. So that I can see what's going on, please do the following:

1. start Commander

2. on the Configuration window's General tab, check the "Log debugging info" box

3. terminate Commander

4. start Commander

5. wait 1 minute

6. on the Configuration window's General tab, uncheck the "Log debugging info" box

7. attach the errorlog.txt file from your Commander folder to an email message, and send the email message to me via

aa6yq (at) ambersoft.com

73,

Dave, AA6YQ
 

Dave, I did resolve the problem. I will send you an email, because I didn't the person who assisted me permission to post his solution on the forum.
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Roland NA5Q

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