DXkeeper "Look-Up" is slowed.....Error Logs attached

Gary W1EBM All Messages By This Member #192798 开云体育 Hi Dave, A Dell "Premium Support Technician" resolved issues with my desktop PC, & did the latest Windows Updates. ? Since then....."Look-up" in DXkeeper, to scroll between QSO's...is slowed a lot ?? Not instantaneous, as before. ? ? The hourglass shimmers for 4-5 seconds. I've created the Error Logs below.?? Arranged as: ? ? ?? DX Launcher ?? /???? DXkeeper????? /????? DXview?? 3 MB.?! What Next Steps do you recommend? 73, Gary? W1EBM
Dave AA6YQ All Messages By This Member #192802 + AA6YQ comments below toggle quoted message Show quoted text On Fri, Apr 10, 2020 at 09:54 AM, Gary Smetana wrote: A Dell "Premium Support Technician" resolved issues with my desktop PC, & did the latest Windows Updates. ? ? Since then....."Look-up" in DXkeeper, to scroll between QSO's...is slowed a lot ?? Not instantaneous, as before. ? ? The hourglass shimmers for 4-5 seconds. ? I've created the Error Logs below.?? ? Arranged as: ? ? ?? DX Launcher ?? /???? DXkeeper????? /????? DXview?? 3 MB.?! ? What Next Steps do you recommend? + Reboot Windows into "Safe Mode with Networking", and then start DXKeeper. Any change in performance? ? ? ? 73, ? ? ? ? ? ? ? Dave, AA6YQ ?
N4ZR All Messages By This Member #192805 开云体育 Mine is the same. 73, Pete N4ZR Check out the Reverse Beacon Network at , now spotting RTTY activity worldwide. For spots, please use your favorite "retail" DX cluster. On 4/10/2020 9:54 AM, Gary Smetana wrote: toggle quoted message Show quoted text Hi Dave, A Dell "Premium Support Technician" resolved issues with my desktop PC, & did the latest Windows Updates. ? Since then....."Look-up" in DXkeeper, to scroll between QSO's...is slowed a lot ?? Not instantaneous, as before. ? ? The hourglass shimmers for 4-5 seconds. I've created the Error Logs below.?? Arranged as: ? ? ?? DX Launcher ?? /???? DXkeeper????? /????? DXview?? 3 MB.?! What Next Steps do you recommend? 73, Gary? W1EBM
Gary W1EBM All Messages By This Member #192808 开云体育 I'll Reboot Windows into "Safe Mode with Networking", then start DXKeeper.....and report results. BTW??? With DXview not selected,? DXkeeper Lookups are instantaneous.?? (Is that a clue, or that's how it's supposed to be?) toggle quoted message Show quoted text From: [email protected] <[email protected]> on behalf of Dave AA6YQ <aa6yq@...> Sent: Friday, April 10, 2020 4:43 PM To: [email protected] <[email protected]> Subject: Re: [DXLab] DXkeeper "Look-Up" is slowed.....Error Logs attached ? + AA6YQ comments below On Fri, Apr 10, 2020 at 09:54 AM, Gary Smetana wrote: A Dell "Premium Support Technician" resolved issues with my desktop PC, & did the latest Windows Updates. ? ? Since then....."Look-up" in DXkeeper, to scroll between QSO's...is slowed a lot ?? Not instantaneous, as before. ? ? The hourglass shimmers for 4-5 seconds. ? I've created the Error Logs below.?? ? Arranged as: ? ? ?? DX Launcher ?? /???? DXkeeper????? /????? DXview?? 3 MB.?! ? What Next Steps do you recommend? + Reboot Windows into "Safe Mode with Networking", and then start DXKeeper. Any change in performance? ? ? ? 73, ? ? ? ? ? ? ? Dave, AA6YQ ?
Dave AA6YQ All Messages By This Member #192814 + AA6YQ comments below I'll Reboot Windows into "Safe Mode with Networking", then start DXKeeper.....and report results. BTW With DXview not selected, DXkeeper Lookups are instantaneous. (Is that a clue, or that's how it's supposed to be?) + That's a clue that "something" on your system is slowing the performance of communication between applications. 73, Dave, AA6YQ
Gary W1EBM All Messages By This Member #192831 开云体育 Dave, Results with "Safe Boot w/Networking"......doing call Lookup in DXcapture, or doing DXkeeper Filter:Lookup....very fast response. Results with Normal Boot.....slow 4-5 second response ...doing the above Lookups. NEW ISSUE:? doing a DXcapture call Lookup NO LONGER SHOWS that call in DXkeeper Filter (I know these test calls are in the Log.) I changed no settings. It's like we lost a connection between Capture, Keeper, and DXview. What to examine ? Try ? 73, Gary? W1EBM ? toggle quoted message Show quoted text From: [email protected] <[email protected]> on behalf of Dave AA6YQ <aa6yq@...> Sent: Friday, April 10, 2020 6:02 PM To: [email protected] <[email protected]> Subject: Re: [DXLab] DXkeeper "Look-Up" is slowed.....Error Logs attached ? + AA6YQ comments below I'll Reboot Windows into "Safe Mode with Networking", then start DXKeeper.....and report results. BTW??? With DXview not selected,? DXkeeper Lookups are instantaneous.?? (Is that a clue, or that's how it's supposed to be?) + That's a clue that "something" on your system is slowing the performance of communication between applications. ??????? 73, ??????????????? Dave, AA6YQ
Dave AA6YQ All Messages By This Member #192833 + AA6YQ comments below Results with "Safe Boot w/Networking"......doing call Lookup in DXcapture, or doing DXkeeper Filter:Lookup....very fast response. Results with Normal Boot.....slow 4-5 second response ...doing the above Lookups. + That means an application automatically started by Windows when booted normally is interfering with communication among your DXKeeper applications. The usual culprit is an anti-malware application, but other culprits have been reported: <> NEW ISSUE: doing a DXcapture call Lookup NO LONGER SHOWS that call in DXkeeper Filter (I know these test calls are in the Log.) I changed no settings. It's like we lost a connection between Capture, Keeper, and DXview. + After you correct the first issue, let me know whether the second issue is still present. 73, Dave, AA6YQ
Gary W1EBM All Messages By This Member #192836 开云体育 I disabled the automatic startup (via Task manager) of all (14) Windows applications, and rebooted Windows (normal);? Lookup response time has not improved; still takes 4-5 seconds w/hourglass. I use only Windows Defender.? It shows NO History of quarantine. ?? No history at all. What to try next ? ???? toggle quoted message Show quoted text From: [email protected] <[email protected]> on behalf of Dave AA6YQ <aa6yq@...> Sent: Friday, April 10, 2020 9:35 PM To: [email protected] <[email protected]> Subject: Re: [DXLab] DXkeeper "Look-Up" is slowed.....Error Logs attached ? + AA6YQ comments below Results with "Safe Boot w/Networking"......doing call Lookup in DXcapture, or doing DXkeeper Filter:Lookup....very fast response. Results with Normal Boot.....slow 4-5 second response ...doing the above Lookups. + That means an application automatically started by Windows when booted normally is interfering with communication among your DXKeeper applications. The usual culprit is an anti-malware application, but other culprits have been reported: <> NEW ISSUE:? doing a DXcapture call Lookup NO LONGER SHOWS that call in DXkeeper Filter (I know these test calls are in the Log.) I changed no settings. It's like we lost a connection between Capture, Keeper, and DXview. + After you correct the first issue, let me know whether the second issue is still present. ??????? 73, ??????????????? Dave, AA6YQ
Dave AA6YQ All Messages By This Member #192838 + AA6YQ comments below I disabled the automatic startup (via Task manager) of all (14) Windows applications, and rebooted Windows (normal); Lookup response time has not improved; still takes 4-5 seconds w/hourglass. I use only Windows Defender. It shows NO History of quarantine. No history at all. What to try next ? + Try temporarily disabling Windows defender. Also disable your firewall application. 73, Dave, AA6YQ
Gary W1EBM All Messages By This Member #192841 开云体育 Disabled Windows Defender by: ?? - turned OFF Real-Time protection ?? - turned OFF Cloud-delivered protection ?? - turned OFF Tamper protection Disabled Windows Defender Firewall No improvement in DXcapture Lookup response time. toggle quoted message Show quoted text From: [email protected] <[email protected]> on behalf of Dave AA6YQ <aa6yq@...> Sent: Friday, April 10, 2020 10:02 PM To: [email protected] <[email protected]> Subject: Re: [DXLab] DXkeeper "Look-Up" is slowed.....Error Logs attached ? + AA6YQ comments below I disabled the automatic startup (via Task manager) of all (14) Windows applications, and rebooted Windows (normal);? Lookup response time has not improved; still takes 4-5 seconds w/hourglass. I use only Windows Defender.? It shows NO History of quarantine.??? No history at all. What to try next ? + Try temporarily disabling Windows defender. Also disable your firewall application. ????? 73, ??????????????? Dave, AA6YQ
Jacob All Messages By This Member #192842 开云体育 I would check the performance setting in the system folder off of the control panel Check the advanced systems setting and set visual for performance and then the advanced tab check for performance for programs and see fi that also helps ? W9BLI? Jake ? Sent from for Windows 10 ? toggle quoted message Show quoted text From: Gary Smetana Sent: Friday, April 10, 2020 9:54 PM To: [email protected] Subject: Re: [DXLab] DXkeeper "Look-Up" is slowed.....Error Logs attached ? Disabled Windows Defender by: ? ?? - turned OFF Real-Time protection ?? - turned OFF Cloud-delivered protection ?? - turned OFF Tamper protection ? Disabled Windows Defender Firewall ? No improvement in DXcapture Lookup response time. ? ? ? ? From: [email protected] <[email protected]> on behalf of Dave AA6YQ <aa6yq@...> Sent: Friday, April 10, 2020 10:02 PM To: [email protected] <[email protected]> Subject: Re: [DXLab] DXkeeper "Look-Up" is slowed.....Error Logs attached ? + AA6YQ comments below I disabled the automatic startup (via Task manager) of all (14) Windows applications, and rebooted Windows (normal);? Lookup response time has not improved; still takes 4-5 seconds w/hourglass. I use only Windows Defender.? It shows NO History of quarantine.??? No history at all. What to try next ? + Try temporarily disabling Windows defender. Also disable your firewall application. ????? 73, ??????????????? Dave, AA6YQ ?
Dave AA6YQ All Messages By This Member #192845 + AA6YQ comments below toggle quoted message Show quoted text On Fri, Apr 10, 2020 at 07:54 PM, Gary Smetana wrote: Disabled Windows Defender by: ? ?? - turned OFF Real-Time protection ?? - turned OFF Cloud-delivered protection ?? - turned OFF Tamper protection ? Disabled Windows Defender Firewall ? No improvement in DXcapture Lookup response time. + Then some other application or service in your system that is being automatically started when Windows is booted normally is responsible for the performance degradation. Everything I know about this is provided here: < ? ? ? 73, ? ? ? ? ? ? ?Dave, AA6YQ
Gary W1EBM All Messages By This Member #192847 开云体育 Good morning Dave, I'll follow the steps in the link you provided, to try to find the culprit affecting performance. Is this a correct statement of the issue .....? Need to find "an application or service"? BEYOND the 14 already found & Disabled (using Safe Boot w/Networking & the Start-up list in Task Manager) 73, Gary? W1EBM toggle quoted message Show quoted text From: [email protected] <[email protected]> on behalf of Dave AA6YQ <aa6yq@...> Sent: Saturday, April 11, 2020 12:28 AM To: [email protected] <[email protected]> Subject: Re: [DXLab] DXkeeper "Look-Up" is slowed.....Error Logs attached ? + AA6YQ comments below On Fri, Apr 10, 2020 at 07:54 PM, Gary Smetana wrote: Disabled Windows Defender by: ? ?? - turned OFF Real-Time protection ?? - turned OFF Cloud-delivered protection ?? - turned OFF Tamper protection ? Disabled Windows Defender Firewall ? No improvement in DXcapture Lookup response time. + Then some other application or service in your system that is being automatically started when Windows is booted normally is responsible for the performance degradation. Everything I know about this is provided here: < ? ? ? 73, ? ? ? ? ? ? ?Dave, AA6YQ
Dave AA6YQ All Messages By This Member #192848 + AA6YQ comments below toggle quoted message Show quoted text On Sat, Apr 11, 2020 at 07:47 AM, Gary Smetana wrote: I'll follow the steps in the link you provided, to try to find the culprit affecting performance. ? Is this a correct statement of the issue .....? ? Need to find "an application or service"? BEYOND the 14 already found & Disabled (using Safe Boot w/Networking & the Start-up list in Task Manager) + Yes, it is. ? ? ? 73, ? ? ? ? ? ? Dave, AA6YQ ?
Gary W1EBM All Messages By This Member #192855 开云体育 Jake - tried your excellent suggestion, & re-booted; but it made no improvement,. ? Thanks for the idea. 73, Gary? W1EBM toggle quoted message Show quoted text From: [email protected] <[email protected]> on behalf of Jacob Derenne <w9bli@...> Sent: Friday, April 10, 2020 11:16 PM To: [email protected] <[email protected]> Subject: Re: [DXLab] DXkeeper "Look-Up" is slowed.....Error Logs attached ? I would check the performance setting in the system folder off of the control panel Check the advanced systems setting and set visual for performance and then the advanced tab check for performance for programs and see fi that also helps ? W9BLI? Jake ? Sent from for Windows 10 ? From: Gary Smetana Sent: Friday, April 10, 2020 9:54 PM To: [email protected] Subject: Re: [DXLab] DXkeeper "Look-Up" is slowed.....Error Logs attached ? Disabled Windows Defender by: ? ?? - turned OFF Real-Time protection ?? - turned OFF Cloud-delivered protection ?? - turned OFF Tamper protection ? Disabled Windows Defender Firewall ? No improvement in DXcapture Lookup response time. ? ? ? ? From: [email protected] <[email protected]> on behalf of Dave AA6YQ <aa6yq@...> Sent: Friday, April 10, 2020 10:02 PM To: [email protected] <[email protected]> Subject: Re: [DXLab] DXkeeper "Look-Up" is slowed.....Error Logs attached ? + AA6YQ comments below I disabled the automatic startup (via Task manager) of all (14) Windows applications, and rebooted Windows (normal);? Lookup response time has not improved; still takes 4-5 seconds w/hourglass. I use only Windows Defender.? It shows NO History of quarantine.??? No history at all. What to try next ? + Try temporarily disabling Windows defender. Also disable your firewall application. ????? 73, ??????????????? Dave, AA6YQ ?

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