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Commander Won't Start or Update
开云体育Hello Folks! ? I started DXLab today and got a pop-up error message that Commander could not start because the program didn’t exist or couldn’t be found. ? In the Launcher config window it shows a blank space under “Installed” and a new version 14.5.5 under the “Avail” heading. ? When I click the upgrade button I get this error message: “Can’t replace C:\DXLab\Commander\CI-V Commander.exe because it’s either in use or write protected. Commander has not been upgraded” ? The Commander folder does exist, and I can see all the previous versions from prior updates in there. And, the CI-V Commander.exe file is not write protected. ? The Program Path showing in the Launcher config is correct: C:\DXLab\Commander\CI-V Commander.exe ? The only ways I have found to work around this, and start Commander, is by appending the four numbers from the last version I had installed, in this case 1440, onto the filename in the Program Path field. ? C:\DXLab\Commander\CI-V Commander1440.exe ? Doing this I can use Commander no problem, but I still get the same “Can’t replace” error shown above if I attempt to upgrade again. ? I’ve also tried copying and renaming the original CI-V Commander1440.exe to CI-V Commander.exe and it runs OK, but it still cannot be upgraded. The upgrade fails and the newly renamed CI-V Commander.exe gets deleted. ? That being said, do I need to reinstall DXLab? ? If so, will all the settings be lost? Or is there a way to back up all the Settings before reinstalling? ? Paul Delaney ∴ K6HR
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+ AA6YQ comments below
I started DXLab today and got a pop-up error message that Commander could not start because the program didn't exist or couldn't be found. + That's likely because your anti-malware application erroneously decided that Commander was infected and removed it. Either you didn't have your anti-malware application configured to consider Commander to be "safe", or you had it so configured but it removed Commander anyway, in which case it is defective. + Please do not delete or uninstall anything. + As a first diagnostic step, run the "Remove a program" applet on the Windows Control Panel; is Commander present on the list of installed applications? (Do not remove any applications) + As a second step, assuming that the file CI-V Commander.exe + that you created in your Commander folder is still present, terminate and then restart the Launcher. Then make an image capture of the "DXLab Apps" tab of the Launcher's Configuration window, attach the capture to an email message, and send the message to me via aa6yq (at) ambersoft.com That being said, do I need to reinstall DXLab? + Absolutely not! Depending upon your response to the question above, it may be necessary to uninstall and re-install Commander; we'll see. If so, will all the settings be lost? Or is there a way to back up all the Settings before reinstalling? + Uninstalling and re-installing a DXLab application does not remove its settings from the Windows Registry, but you should be backing your settings as a matter of basic hygiene. See <> 73, Dave, AA6YQ |
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Thanks Dave,
+ That's likely because your anti-malware application erroneously decided that Commander was infected and removed it. Either you didn't have your anti-malware application configured to consider Commander to be "safe", or you had it so configured but it removed Commander anyway, in which case it is defective. Windows Defender has it listed as Safe+ As a first diagnostic step, run the "Remove a program" applet on the Windows Control Panel; is Commander present on the list of installed applications? (Do not remove any applications) Yes, Commander is present on that list+ As a second step, assuming that the file CI-V Commander.exe + that you created in your Commander folder is still present, terminate and then restart the Launcher. Then make an image capture of the "DXLab Apps" tab of the Launcher's Configuration window, attach the capture to an email message, and send the message to me via aa6yq (at) ambersoft.com Just sent the image That being said, do I need to reinstall DXLab? + Absolutely not! Depending upon your response to the question above, it may be necessary to uninstall and re-install Commander; we'll see. I have already uninstalled and reinstalled CommanderIf so, will all the settings be lost? Or is there a way to back up all the Settings before reinstalling? + Uninstalling and re-installing a DXLab application does not remove its settings from the Windows Registry, but you should be backing your settings as a matter of basic hygiene. See <> Going there now...73, Dave, AA6YQ |