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Re: Open letter to Afarhan et all


 

I am learning a lot from this discussion despite the rancor.

If it would be beneficial, I could start a page on this site's wiki on how to build a new sdcard from scratch, since I'm about to give this a try myself. I think doing so is much more work than one might think. The details are in one of the text files in the sbitx folder on the Pi. I could try to make the instructions more user-friendly but IMO they are still more than we'd want a newbie to try to do. Ideally we'd just have a Pi image under the Releases area of Ashhar's github site that contains the source code. That's how many open software projects do things.

At the risk of being repetitive, I think and states the business policies of HF Signals:

GETTING HELP

If you are interested or building any of the HF Signals’ kits, you can join the BITX20 group by visiting /g/bitx20. That’s the only support we provide. The level of collective wisdom and experience on the Forum is enough to sort out almost any technical problem or question you may have. You will also meet some really great builders on the Forum. If you need information specific to your shipping, billing and other commercial matters, you can drop us a mail to hfsignals’ inbox at gmail. The mailbox is in the name of hfsignals followed by the regular gmail.com.

What kind of support will I get?

The HF Signals kits and radios are supplied as-is without any promise that they will work to any particular specification. That said, thousands of BITX transceivers supplied by HF Signals work across the world. There is an active and very informative forum for learning and getting help that is entirely driven by the builder community. Join us on /g/bitx20 For queries about your specific order, shipping, etc., you can write to at sales @ hfsignals.com . We can only respond to specific questions about your order, so remember to include your order ID from paypal.

I would interpret "as-is" to mean "no refunds". Personally I bought the sbitx before reading these statements, but I assumed this would be the case. I had already bought Hermes Lite 2 SDRs twice from China and knew when I sent the payment there was a chance I would get nothing back at all, or would not get a working product, but also knew there was an active forum with the lead developer personally involved. I did enough research on sbitx to know that this would also be the case. I was interested enough in the product to buy it knowing it may not work well or may not work at all, but knowing there were people interested in getting it to work and willing to help make that happen.

-- Regards, Dave, N1AI

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