On Oct 26, 2023, at 08:48, David Lacey
via groups.io <g4jbe@...> wrote:
To Carl Schlueter..... I have to ask if you are
really a licensed Ham ? The reason for asking is simple...
most of the
Hams I know have at least a basic knowledge of electronics,
this being the basis of the hobby.
It would appear that you have little or none!
Even in your critique of Carl you indicate that "most of the
hams (you) know have a basic knowledge of electronics" - I
simply point out that "most" is a group with fewer members than
"every".
There is radio knowledge, electronics knowledge, and small
computer knowledge in play here - it was clear to me that Carl's
issues were with the "small computer knowledge", not radio or
electronics. There are a large number of radio amateurs that
struggle with personal computers, to the point some refuse to
even have a computer in their shack - it is not a requisite
skill for a modern radio amateur, but it is a common one.
I'm not a fan of complaining so publicly about a vendors
support, esp when you still want/expect/need support from the
vendor, but this is how Carl chose to address his issues, so be
it.
Until I get an idea of the time span of this issue (how long
has he gone without a response from HF Signals? A couple days, a
couple weeks or a couple months?) I don't really have an opinion
on these issues, except to say...
Carl, I know I'm a bit put off of the idea of trying to help
you, and I suspect others are just as reluctant to help you -
were a list member to, for example, write the software to a
microSD card and send it to you, the concern is if it didn't
work out, the list member would be added to your (very public)
list of grievances, and who needs that?
I really think the best approach for you is to look towards
your local radio clubs, see if you can find someone that is
either strong with Raspberry Pis or, ideally, maybe someone that
is actually familiar with their very radio you are struggling
with.
As for HF Signals, I would hope they'd take a moment and
review their web documents, with an eye towards perhaps being
clearer about the skills and technologies a buyer should be
familiar with in order to ensure a happy experience with the
product. They may feel the current warnings/information is
adequate, or they may decide to make some changes - I leave that
to their discretion, it's not my place to tell them what they
should or should not do in marketing their products.
And a brief reminder - as clearly stated at the beginning of
the HF Signals adventure, we hams are not (in my personal
opinion) the primary focus for HF Signals, we are merely the
beneficiaries of the product assembled by those industrious
women in India that assemble and test these boards to provide
for themselves and their families. That we find their
products useful means that we will continue to buy them,
continuing the work these women need. I've been very happy with
all my HF Signals purchases, but I've never felt it appropriate
to expect "big three" levels of quality or support from HF
Signals.
Just my thoughts, I mean them to be constructive, if I've
offended anyone, it honestly wasn't my intention.
Ken, N2VIP
