We are writing to you to let you know that Hamshack Hotline is migrating away from 10-digit extension numbers and replacing them with 7-digit extension numbers.
This means that all existing 10-digit extensions are being converted to 7-digits.
For example, if your current extension number is '6100000125', your new extension number will be '6100125'.
Your new 7-digit extension number has already been created on the HHUS server and is ready for use!
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Here is what you will need to do:
For users that have an IAX2 trunk extension:
You will need to modify your setup, and remove three of the zeros from the middle of your 10-digit USERNAME so it becomes a 7-digit number.
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For users with a hard phone:
In order to use your new extension, you will need to re-provision your phone.
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Please remember that re-provisioning your phone will erase any manual changes and customization you have done. So you may have to re-enter custom changes after re-provisioning.
For those who are savvy enough, you can skip auto-provisioning and go into your phones UI, locate your extension number field, and remove three of the zeros from the middle of your 10-digit extension number, making it a 7-digit number and then save those settings. PLEASE DO NOT TOUCH THE PASSWORD FIELD.
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For all users:
You will have 30 days to change over to your new 7-digit extension number.
We will deactivate all 10-digit extensions on the HHUS server 30 days from today.
Phone book and map updates have already been made.
We truly hope the new 7-digit numbers will be easier to remember and make using Hamshack Hotline more enjoyable.
Should you still have any questions please login to your Help-Desk account and create a General Inquiry service ticket.
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Thank you,
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The Hamshack Hotline Team
JJ - KB?PHX