#1424

Good afternoon!?

Has anyone had an experience with having a MacBook Pro screen repaired? If so, where did you take it and how was their work and pricing? We do not have AppleCare and I don't think it would be covered anyway.
I have a 2019 MacBook Pro that developed a few small cracks under the camera and the display is no longer working. (Computer is fine, works with an external display.)

Word to the wise, don't use the stick on camera covers and Apple also doesn't recommend using keyboard covers or overlays that cover the keys because these have the potential to damage displays since there isn't enough space between the keyboard and display. There's talk of a class action on the M1s because of this. Apparently it may be an issue with older laptops as well. I can't say for sure that's what happened in my case as I haven't had the lid open in quite some time since it usually operates in clamshell mode on my desk at work, but I did have one of the little stick-on sliding camera covers and the cracks are right below that.?

Thanks!

#1425

Beth,
I’ve never had a screen repair but I have used TechRestore (in Hike’s Point) for other issues. I think there prices are comprable and they are very knowledgeable.
I have used keyboard covers for awhile -. I am using one on my keyboard with my M1 iMac. Not having any issues.

Harry

Show quoted text

On Jan 31, 2023, at 5:07 PM, Beth Phillips <beth.phillips@...> wrote:

Good afternoon! 

Has anyone had an experience with having a MacBook Pro screen repaired? If so, where did you take it and how was their work and pricing? We do not have AppleCare and I don't think it would be covered anyway. 
I have a 2019 MacBook Pro that developed a few small cracks under the camera and the display is no longer working. (Computer is fine, works with an external display.) 

Word to the wise, don't use the stick on camera covers and Apple also doesn't recommend using keyboard covers or overlays that cover the keys because these have the potential to damage displays since there isn't enough space between the keyboard and display. There's talk of a class action on the M1s because of this. Apparently it may be an issue with older laptops as well. I can't say for sure that's what happened in my case as I haven't had the lid open in quite some time since it usually operates in clamshell mode on my desk at work, but I did have one of the little stick-on sliding camera covers and the cracks are right below that. 

Thanks!

#1426

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Harry,

?

I’ve used keyboard covers for years on previous Apple laptops and not had a problem. This is the first time I’ve used a camera cover though and that MAY be what did it. Here are links to Apple’s support article about the issue, a related MacWorld article and one from PCMag about a class action suit specific to the M1 MacBook. Looks like these all go back to Fall 2021. Wish I had seen it sooner.

?

Thanks!

?

Beth?Phillips Computer Support Specialist	.
p: 800-626-6409 x8385 d: 502-222-8385		????
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#1427

Beth,
I put a sticky note on my camera bot on my laptop and my iMac when not using them. Works like a charm and the post it note is thin enough not to interfere with closing the computer

Show quoted text

On Feb 2, 2023, at 2:40 PM, Beth Phillips <beth.phillips@...> wrote:

Harry, 
 
I’ve used keyboard covers for years on previous Apple laptops and not had a problem. This is the first time I’ve used a camera cover though and that MAY be what did it. Here are links to Apple’s support article about the issue, a related MacWorld article and one from PCMag about a class action suit specific to the M1 MacBook. Looks like these all go back to Fall 2021. Wish I had seen it sooner.
 
Thanks!
 
Beth Phillips
Computer Support Specialist	.	<fmglogo-email_ae9584c0-2e4b-4527-ac22-4c81aed048cb.png>
p: 800-626-6409 x8385
d: 502-222-8385

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MacBook screen repairs

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