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Locked Wellbrook's after-sales service

D.Kremp
 

Hi all,

I just want to tell you what happened to me with my 2 years old ALA1530.

I had been experiencing for a couple of months that its sensivity was very
low when I switched it on. I had to disconnect the BNC connector which goes
from the interface to the antenna and to connect it again to get full
sensivity. Switching the interface out and on did'nt help at all. The
difference was about -15 dBm.

I sent a mail to Wellbrook Communication and got a prompt reply from Andy
IKIN himself 2 hours later.

In his opinion the Head Ampl. had an intermitent fault. He told me therefore
to cut the aluminium loop at each side of the white box (which I did
trembling all over !!!) and to return it back to him. The last thing (but
not the least !) he told me is that he was going to send to me a new unit
with the required instructions to fit it to the loop.

4 days later the new unit arrived as "priority handling & registered
delivery". It was a brand new one, not a refurbisched or a 2nd hand one as
expected !

I could fit it again very easily, I installed it and tested it immediately.
Waooh !! What a surprise ! I never got such a sensivity with the former one,
even when I installed it the very 1st time ! Incredible ! As if it were a
completely different circuit !

I forgot to mention something important: I didn't have to pay for anything,
neither for the new unit nor for postage (?8.38) !!!

I have been reading here and there for some weeks some critical posts
against Any IKIN in various Yahoo lists concerning the way he protects his
antennas patents.

First of all I find it's unfair because it's HIS work, these patents are HIS
property and everybody would do the same at his place.

Then let me say that I never experienced in our hobby such a company like
his which supports the customers so friendly and so quickly when they have a
problem !

I'm sure I'm not the only one !



Just bear that in mind if you are prone to criticize him !



Have a nice day/evening



Dominique

from Normandy/France



PS: Please note that I don't have any connection at all to this company !











[Non-text portions of this message have been removed]
[email protected]
 

In a message dated 14/06/2007 04:14:07 GMT Daylight Time,
dominique.kremp@... writes:

I have been reading here and there for some weeks some critical posts
against Any IKIN in various Yahoo lists concerning the way he protects his
antennas patents.

First of all I find it's unfair because it's HIS work, these patents are HIS
property and everybody would do the same at his place.

Then let me say that I never experienced in our hobby such a company like
his which supports the customers so friendly and so quickly when they have a
problem !

I'm sure I'm not the only one !

Just bear that in mind if you are prone to criticize him !



----------------------------------------

Whilst glad to hear you got your antenna fixed, and happy to agree that it's
also my experience and that of others I know that Andy can be very helpful
and that his antennas are very good, you also need to get your facts straight.

Nobody here criticised him for concealing the contents of his antenna
amplifier, that's his choice and something he's perfectly entitled to do.
Of course he wants to protect his designs, and so would I.

Previous comments arose because of his rather heavy handed approach to one
group member following the usual ongoing speculation as to the configuration
of that amplifier, and his suggestion there was some kind of conspiracy afoot.
I can understand his concern, a broken unit had been taken apart and the
contents photographed, with speculation probably running higher than it had for
some time, but the most significant point you seem to have missed from
previous comments is that there are NO patents, NO intellectual property rights, NO
whatever.
That was what became the temporary focus of the discussions you refer to, at
least in this group, not any personal criticism.

Reading's one thing, understanding is obviously something different!!!

regards

Nigel
GM8PZR
Stephen Bass
 

I have also experienced the same level of service with my Wellbrook loops.
On multiple occasions, either my loop, the amp unit or the interface has
developed a problem. In each case after he worked with me to identify which
piece was causing the problem, Mr. Ilkin cheerfully replaced the culprit.

Thus, I agree with Dominique that never have I had better customer support
from ANY shortwave supplier than Andy Ilkin.

Steve Bass
[email protected]
 

In a message dated 16/06/2007 16:49:13 GMT Daylight Time,
dominique.kremp@... writes:

Hi Nigel,

I don't want to add fuel to the fire but please don't play on words !
---------------------------------------------------------

I don't see how it should be considered "playing on words" when all I did
was point out that comments such as those below, with your emphasis included,
demonstrate a lack of understanding of the previous discussions on the subject.
If I'd wanted to be unkind I might perhaps have queried whether or not it
was a more deliberate distortion of what was said.

---------------------------------------------------------------

I have been reading here and there for some weeks some critical posts
against Any IKIN in various Yahoo lists concerning the way he protects his
antennas patents.

First of all I find it's unfair because it's HIS work, these patents are HIS
property and everybody would do the same at his place.


Just bear that in mind if you are prone to criticize him !

----------------------------------------

As I took some part in those discussions, and am well aware of what was
said, I don't think it unreasonable if I then respond to misinformed comment.

regards

Nigel
GM8PZR
D.Kremp
 

Hi Nigel,

I don't want to add fuel to the fire but please don't play on words !

I'm sure you are clever, intelligent and positive minded enough to
understand what I mean in my post without further explanations.



73's + have a nice week end



Dominique KREMP

from Normandy/France







_____

De : loopantennas@... [mailto:loopantennas@...] De
la part de gandalfg8@...
Envoy¨¦ : jeudi 14 juin 2007 09:26
? : loopantennas@...
Objet : Re: [loopantennas] Wellbrook's after-sales service

In a message dated 14/06/2007 04:14:07 GMT Daylight Time,
dominique.kremp@ <mailto:dominique.kremp%40wanadoo.fr> wanadoo.fr writes:

I have been reading here and there for some weeks some critical posts
against Any IKIN in various Yahoo lists concerning the way he protects his
antennas patents.

First of all I find it's unfair because it's HIS work, these patents are HIS
property and everybody would do the same at his place.

Then let me say that I never experienced in our hobby such a company like
his which supports the customers so friendly and so quickly when they have a
problem !

I'm sure I'm not the only one !

Just bear that in mind if you are prone to criticize him !

----------------------------------------

Whilst glad to hear you got your antenna fixed, and happy to agree that it's

also my experience and that of others I know that Andy can be very helpful
and that his antennas are very good, you also need to get your facts
straight.

Nobody here criticised him for concealing the contents of his antenna
amplifier, that's his choice and something he's perfectly entitled to do.
Of course he wants to protect his designs, and so would I.

Previous comments arose because of his rather heavy handed approach to one
group member following the usual ongoing speculation as to the configuration

of that amplifier, and his suggestion there was some kind of conspiracy
afoot.
I can understand his concern, a broken unit had been taken apart and the
contents photographed, with speculation probably running higher than it had
for
some time, but the most significant point you seem to have missed from
previous comments is that there are NO patents, NO intellectual property
rights, NO
whatever.
That was what became the temporary focus of the discussions you refer to, at

least in this group, not any personal criticism.

Reading's one thing, understanding is obviously something different!!!

regards

Nigel
GM8PZR


[Non-text portions of this message have been removed]



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