I have been in touch with Ruan and he was able to offer (after some negotiation) a replacement slider or $2500 refund. That is roughly a 16% discount of what I paid for the saw unit alone.?I feel that it is?a fair deal, and have accepted his offer.?This isn't my forever saw and the sliding table is in alignment and works otherwise, so I can live with it. Yes, the resale value is slightly lower, but I think the refund makes up for it and allows me to purchase some other equipment right away.
I would like to extend many thanks and much gratitude to David Best for his guidance with my claim issues and his work behind the scenes on my behalf. I'm not sure I would have gotten anywhere, or nearly as quickly, without his support. Thank you, David!
Thank you,
Steve
