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I was at a VW dealership recently. I was talking to the head service
manager whom I knew previously. Long story short, he showed me a letter
from VW, where they acknowledge they are having problems in delivering
parts to the dealers. As a "goodwill gesture" they are offering (until
December 31) the option to supply free loaner cars to those affected
customers who are out their vehicle. So I asked him, does that mean they
will have all their parts distribution problems solved by December 31?
He laughed, and I said I would not put any money on that.

The above is one big reason I am GLAD and RELIEVED I no longer own any
Volkswagen. The largest seller of vehicles in Europe cannot get their
parts act together in the U.S?? In my mind, there is really no excuse.
Do they really care about the U.S. market? Or are they simply incapable
of delivering the goods?
They have been here since 1940 something, shouldn't they have figured it
out by now? The Japanese have.
I talked to a Toyota dealer parts dept. guy this week, inquiring about
the possible warranty replacement of a carburetor for a '87 Tercel, my
son's car. He said he could get it overnighted, if necessary. Go figure.

mein zwei pfennig,

Wade

p.s. Sure wish they had the free loaner car deal during the summer of
'98 when my EV was out of commission for 6 (SIX) weeks, waiting for one
$6 part (for the shifter linkage). Oh yeh, they finally reimbursed me
the $70 it cost me to get it shipped from Germany (UPS, 2 days), after I
repeatedly spoke up. They didn't have a clue as to where the part was,
but my friend's friend in Blomberg got it in one day!
Oh well, I didn't really want to go on a vacation that summer in my
spacious EV. VW can't seem to figure it out. You treat a customer
unfairly and incompetently and he will tell his friends. You are more
excited about owning a VW now, aren't you???

I enjoyed the use of a BMW 325i while my EVC sat at the
dealer for 10 days last month. The dealership didn't order the
part when I asked them to, and it wasn't there when my service
appt. was scheduled two weeks later. So the van sat for over
a week until they retrieved the part [rear hub/bearing assmbly]
from Canada. (To make matters worse, the hub had been ruined
by an incompetent tire shop mechanic who happily stripped 3 of 5
bolt holes with his pneumatic wrench!)

The BMW was slight consolation for the frustration and wasted time.
This dealer was one of those German Eurocar types: BMW, Mercedes,
Porsche, VW. We don't have a "real" VW dealer within 250 miles.
At the time I was convinced that the dealership was solely to blame;
perhaps this IS a more systemic VW problem. I was, however, enjoying
comiserating with disgruntled Mercedes and Porsche owners, who
were also getting shafted ;)

OTOH, what choice do you have if you want the functionality of an
EVC?

-Scott Chapal
'97 EVC

wade punch <punchw-@...> wrote:
original article:

I was at a VW dealership recently. I was talking to the head service
manager whom I knew previously. Long story short, he showed me a

letter

from VW, where they acknowledge they are having problems in

delivering

parts to the dealers. As a "goodwill gesture" they are offering (until
December 31) the option to supply free loaner cars to those affected
customers who are out their vehicle. So I asked him, does that mean

they

will have all their parts distribution problems solved by December 31?
He laughed, and I said I would not put any money on that.

The above is one big reason I am GLAD and RELIEVED I no longer own any
Volkswagen. The largest seller of vehicles in Europe cannot get their
parts act together in the U.S?? In my mind, there is really no excuse.
Do they really care about the U.S. market? Or are they simply

incapable

of delivering the goods?
They have been here since 1940 something, shouldn't they have figured

it

out by now? The Japanese have.
I talked to a Toyota dealer parts dept. guy this week, inquiring about
the possible warranty replacement of a carburetor for a '87 Tercel, my
son's car. He said he could get it overnighted, if necessary. Go

figure.

mein zwei pfennig,

Wade

p.s. Sure wish they had the free loaner car deal during the summer of
'98 when my EV was out of commission for 6 (SIX) weeks, waiting for

one

$6 part (for the shifter linkage). Oh yeh, they finally reimbursed me
the $70 it cost me to get it shipped from Germany (UPS, 2 days),

after I

repeatedly spoke up. They didn't have a clue as to where the part was,
but my friend's friend in Blomberg got it in one day!
Oh well, I didn't really want to go on a vacation that summer in my
spacious EV. VW can't seem to figure it out. You treat a customer
unfairly and incompetently and he will tell his friends. You are more
excited about owning a VW now, aren't you???

<<The above is one big reason I am GLAD and RELIEVED I no longer own any
Volkswagen. >>
So why bother reading about something, you neither own or like?

We all have opinions on this list and I think the diversity of opinions is
what keeps me coming back. Wade has been a long time member / contributor
to this list and has some valuable input about VW's needs to pay more
attention to the parts situation in the USA. It's a valid point. He had a
major issue with the availability of a part. VW did a poor job satisfying
his need and has now lost a customer. Maybe if VW was more responsive Wade
would be driving a VW instead of a Honda. Hope someone from VW is listening.
Ron

chris noeske <chris-@...> wrote:
<<The above is one big reason I am GLAD and RELIEVED I no longer own any
Volkswagen. >>

So why bother reading about something, you neither own or like?

Ditto that, and for the dig at the warranties. We're all entitled to
our opinions. I don't think Wade will find much sympathy here for his.


I don't bow toward Wolfsburg and worship blindly. I think most people
here and in the multitude of other VW groups participate because we've
had ownership experiences where reliability and value have far
outweighed the occasional consternation over glitches in design or
parts availability. I've heard Mercedes, BMW and Volvo owners make
some of the same gripes about their cars that cost twice as much or
more, where there's no excuse for poor quality in the product or the
service.

I see more old VWs still on the road than most other makes. A few of
them used to be mine, which is while I still buy VW: '90 Corrado, 135k
miles; '78 Rabbit, 156k miles; '77 Rabbit, 192k miles; -- all going
strong when I passed them on. None of them were trouble free, but I
think my parents spent more to fix a couple of American cars than it
cost me to buy *and* own my first 3 VWs.

No one is immune to problems, but I think we do better than others. I
know I have.

Joel Funk
97 Jetta GLS (42k mi)
97 EVC (30k mi)

chris noeske <chris-@...> wrote:
original article:

<<The above is one big reason I am GLAD and RELIEVED I no longer own

any

Volkswagen. >>
So why bother reading about something, you neither own or like?

My guess is he's what occasionally pesters usenet groups, a troll.

Usually best to ignore them than start a flame war. Remember the PhD
from back east.

Matt Dekker
mdekker@...

Wade,

Good job keeping a level head and avoiding inflammatory statements. My hat is
off to you and I for one, am glad you are participating in this group.

Thanks,
John Coleman
93 EV WK

Chris Noeske wrote:

<<The above is one big reason I am GLAD and RELIEVED I no longer own any
Volkswagen. >>
So why bother reading about something, you neither own or like?

First of all, I am not just reading. In case you have not noticed, I have
tried to contribute positive info to help the other members.
True, I do not own a VW now, but who said I do not "like" them?
I said I was glad and relieved to not "own" one now. I still like VW's in
several ways. The Passat is one of the best cars in its class. The VR6 and
the TDI are fantastic powerplants. The EV is arguably the best van on the
market. I still miss the functionality of it. But I do have serious problems
with the attitude and performance of the VW organization (which appears to
be, if you have not noticed from other members too, "We don't care, and we
aren't going to do anything about it") The local dealers here leave
something to be desired in several ways.
I very simply came to a point where I was not willing to take the risk
anymore of incurring large amounts of money and being without a vehicle
needed for daily use. (After only 3 years of use, the $1,500 A/C system on
my '90 Vanagon blew, VW offered not one penny. After only 3 years of use,
the $2,250 A/C system blew on my '93 EV, and only after much wrangling did
they offer to pay 1/3. I "only" had to pay $1,500. Then the shifter bushing
broke and I was "only" out the EV for six weeks. After a lot of time and
effort spent to get the remaining part myself from Germany with the help of
friends, they finally agreed to reimburse only the $70 to ship the part.)
How would you feel to be without a daily driver for 6 weeks?? I missed my
vacation that summer because of the failure to get necessary parts.
I spent extra dollars for my wife and 2 of my kids to fly to New York. So I
was able to use her car for 2 weeks. After that I was fortunate to have just
purchased an old Toyota Tercel that my son would soon purchase for his first
car. I was lucky to not have to rent a car. I do not think it is reasonable
to have to rent a car for six weeks, waiting on a $6 part. If the EV had
been an extra vehicle for me it would be a different story.
Are you going to begrudge me because I prefer a reliable, cost efficient
vehicle?

So why do I bother? Because I think I might be able to help with a piece of
information from time to time. And I can learn about different things from
the members here. I, like, Ron, think freedom to have a diversity of
opinions here is a good thing. My hope is that no one will be offended, but
ultimately we all choose how to act or react.

Peace,

Wade

jmf@... wrote:

chris noeske <chris-@...> wrote:
<<The above is one big reason I am GLAD and RELIEVED I no longer own any
Volkswagen. >>

So why bother reading about something, you neither own or like?

Ditto that, and for the dig at the warranties.

It may have sounded like a dig at the warranties, but it was meant to
inform. If enough of the members were not particularly pleased with the
shorter warranties, they might speak up to VW, and VW might do something to
change the length of the warranties. Everybody would benefit.

We're all entitled to
our opinions.

Thank you.

I don't think Wade will find much sympathy here for his.

I am not looking for any sympathy for my opinion.

I think most people here and in the multitude of other VW groups
participate because we've
had ownership experiences where reliability and value have far
outweighed the occasional consternation over glitches in design or
parts availability.

This may be true, but for me, the glitches became too expensive for my
wallet.

I see more old VWs still on the road than most other makes.

I do not know where you live, but in the Nashville area, I do not find this
to be the case. I would say I see more old Toyota's and Honda's.

No one is immune to problems, but I think we do better than others. I
know I have.

I am glad you have. Yes, you certainly do better than the American makes,
but I think the Japanese have the upper hand. I know a lot of other people
would agree.

Wade

mdekker@... wrote:

chris noeske <chris-@...> wrote:
original article:

<<The above is one big reason I am GLAD and RELIEVED I no longer own

any

Volkswagen. >>
So why bother reading about something, you neither own or like?

My guess is he's what occasionally pesters usenet groups, a troll.

Usually best to ignore them than start a flame war. Remember the PhD
from back east.

Matt,

I guess I could ignore your comments above, but I would like to respond. To
make a reference to the Herr Doktor was, in my opinion, a pretty low blow,
and uncalled for.

I do not know the definition of a troll, and don't really care to know. If
my remarks seem to "pester" you, I am sorry, you have a right to your
feelings. There was absolutely no intention on my part to start a flame war.
What are your intentions?

I do not see any profit in labeling.

Here's to hoping we can all continue to have open and honest dialogue,

Wade

Well thought out, well said. Thank you for your support. Jim McCarthy

At 10:18 PM 11/16/1999 -0600, you wrote:

Chris Noeske wrote:

<<The above is one big reason I am GLAD and RELIEVED I no longer own any
Volkswagen. >>
So why bother reading about something, you neither own or like?

First of all, I am not just reading. In case you have not noticed, I have
tried to contribute positive info to help the other members.
True, I do not own a VW now, but who said I do not "like" them?
I said I was glad and relieved to not "own" one now. I still like VW's in
several ways. The Passat is one of the best cars in its class. The VR6 and
the TDI are fantastic powerplants. The EV is arguably the best van on the
market. I still miss the functionality of it. But I do have serious problems
with the attitude and performance of the VW organization (which appears to
be, if you have not noticed from other members too, "We don't care, and we
aren't going to do anything about it") The local dealers here leave
something to be desired in several ways.
I very simply came to a point where I was not willing to take the risk
anymore of incurring large amounts of money and being without a vehicle
needed for daily use. (After only 3 years of use, the $1,500 A/C system on
my '90 Vanagon blew, VW offered not one penny. After only 3 years of use,
the $2,250 A/C system blew on my '93 EV, and only after much wrangling did
they offer to pay 1/3. I "only" had to pay $1,500. Then the shifter bushing
broke and I was "only" out the EV for six weeks. After a lot of time and
effort spent to get the remaining part myself from Germany with the help of
friends, they finally agreed to reimburse only the $70 to ship the part.)
How would you feel to be without a daily driver for 6 weeks?? I missed my
vacation that summer because of the failure to get necessary parts.
I spent extra dollars for my wife and 2 of my kids to fly to New York. So I
was able to use her car for 2 weeks. After that I was fortunate to have just
purchased an old Toyota Tercel that my son would soon purchase for his first
car. I was lucky to not have to rent a car. I do not think it is reasonable
to have to rent a car for six weeks, waiting on a $6 part. If the EV had
been an extra vehicle for me it would be a different story.
Are you going to begrudge me because I prefer a reliable, cost efficient
vehicle?

So why do I bother? Because I think I might be able to help with a piece of
information from time to time. And I can learn about different things from
the members here. I, like, Ron, think freedom to have a diversity of
opinions here is a good thing. My hope is that no one will be offended, but
ultimately we all choose how to act or react.

Peace,

Wade





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Jim McCarthy
ex '87 Westfalia
'95 EuroVanCamper
Somerville, MA, USA

I appreciate your input but to think that a company like Toyota appreciates
it's customers and if the same thing happened to one of their cars that they
might even reimburse you...thats just crazy . Moreover saying that you
"perfer a reliable and cost efficient car" implies that the rest of us dont.
We all want reliable and cost efficent cars but unfortunately not every
single car or product a company offers will always be rock solid reliable. if
an auto manufacturer offered to fix eveything that went wrong with a car 1
year after the warranty was up anyways,they would lose a ton of money and i
think that if you were the president of the 3rd largest automaker in the
world you might find it difficult to give up that kind of cash. But i like
the VW "s because i have found them to be reliable and appealing to the eye
and they , to me are very useful and enjoyable cars with a lot of personaliy
and that is something the Japanese automakers definately dont have (
personality) as it seems everything they make is a copy of something else. I
still appreciate all the help and guidance that your experience can give me
because at one time you did own a Vw at one time. chris

wade punch <punchw-@...> wrote:
original article:

mdekker@... wrote:

chris noeske <chris-@...> wrote:
original article:

<<The above is one big reason I am GLAD and RELIEVED I no longer

own

any Volkswagen. >>
So why bother reading about something, you neither own or like?

My guess is he's what occasionally pesters usenet groups, a troll.
Usually best to ignore them than start a flame war. Remember the PhD
from back east.

Matt,

I guess I could ignore your comments above, but I would like to

respond. To

make a reference to the Herr Doktor was, in my opinion, a pretty low

blow,

and uncalled for.

I do not know the definition of a troll, and don't really care to

know. If

my remarks seem to "pester" you, I am sorry, you have a right to your
feelings. There was absolutely no intention on my part to start a

flame war.

What are your intentions?
I do not see any profit in labeling.
Here's to hoping we can all continue to have open and honest dialog.

Wade,

My understanding of troll is someone who combines qualities of the
mythical creatures who live under bridges and cause trouble and the act
of trolling by sending baiting comments just to provoke more comments.

Your earlier posts seemed to follow this pattern especially when you
mentioned that you don't own a van but didn't explain why (until
later.)

Admittedly, the reference to the PhD guy might've been out of line, but
it did appear that your posts were heading that direction. Unlike the
PhD guy, who was just plain stupid (remember his insistance about the
existance of airbags?), you seem to know about cars and such.


Now that I know why you're not a VW owner, I can certainly understand.
I've had bad experiences with dealers, but nothing like what you
describe. It's peculiar that both VW and their dealer were so
disdainful of your situation. Does that dealer still have the
franchise? Seems that VW was getting bounced from one outlet to another
around here for a while.

Have you pursued this legally? Maybe a well written letter from an
attorney after a week or two might've sparked some action on the
missing part.

After the part snafu (situation normal, all f***ed up), and the air con
problem, I certainly would've taken them to small claims court or
whatever venue would've been appropriate.

Out of curiosity, have you been in touch with your state's AG office or
whoever enforces lemon laws? While it might be too late for your EV MV,
I've heard of a few situations where cars had to be bought back because
of problems like yours (out of service for so long.)

Good luck with your future purchases.

Matt Dekker
mdekker@...