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An update on Audible and the open letter / petition that was going around recently

 

Hi everyone!
?
I wanted to give a quick update on this.
?
Audible reached out to me today and we just had a meeting. It seems like the open letter worked!
?
The person I spoke to told me that it has circulated amongst the Audible employees, and their team was moved by the letter, and impressed by the passion shown by Stream users!
?
So in terms of the Stream 2 / VRTrek support, they confirmed that the issue was fixed earlier this week, and they apologized for not communicating the fix sooner. I thanked him for resolving this!
?
Now, as far as the Stream 3 goes, they have a test device we sent them back in November, and are still in the process of doing some testing. Now that we know that they're testing, once our launch is finished, we'll be able to do the work that's required to integrate into the Stream 3 (most of it is already done but there's still a bit of work to do). So barring any major technical issues, we should have Audible available on the Stream 3 some time in the spring (I'm hoping for April, May at the latest).
?
The REALLY good news is that they've asked us to have a bi-weekly call with them moving forward, which I obviously immediately said yes to. So from now on, the channel of communication with them will remain open.
?
I was really happy to see that they were very sincere in their wanting to work with us and to make the product available to the blind community. So all in all, not a bad way to end the week at all! :)
?
Thanks everyone for taking the time to read this, and have a great weekend!
?
Mathieu Paquette
Product Manager
Humanware
 

Thank you for your message. I also sign for the petition. As I thought it was important to support my blind peers. I don't listen to the audible books myself on the stream. I listen to them on my Echo. As I don't find the Audible app very easy-to-use. I am really pleased to know the audible cooperating with you and where. As I find some mainstream platforms don't want to bother with people who use technology that blind people use. It would be good if the stream could download Audible books. Especially as I don't have a working computer. Best Mrs Villa

----- Original Message -----
Hi everyone!

I wanted to give a quick update on this.

Audible reached out to me today and we just had a meeting. It seems like the open letter worked!

The person I spoke to told me that it has circulated amongst the Audible employees, and their team was moved by the letter, and impressed by the passion shown by Stream users!

So in terms of the Stream 2 / VRTrek support, they confirmed that the issue was fixed earlier this week, and they apologized for not communicating the fix sooner. I thanked him for resolving this!

Now, as far as the Stream 3 goes, they have a test device we sent them back in November, and are still in the process of doing some testing. Now that we know that they're testing, once our launch is finished, we'll be able to do the work that's required to integrate into the Stream 3 (most of it is already done but there's still a bit of work to do). So barring any major technical issues, we should have Audible available on the Stream 3 some time in the spring (I'm hoping for April, May at the latest).

The REALLY good news is that they've asked us to have a bi-weekly call with them moving forward, which I obviously immediately said yes to. So from now on, the channel of communication with them will remain open.

I was really happy to see that they were very sincere in their wanting to work with us and to make the product available to the blind community. So all in all, not a bad way to end the week at all! :)

Thanks everyone for taking the time to read this, and have a great weekend!

Mathieu Paquette
Product Manager
Humanware

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