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Starnge problem of iptable with CEN-GWEXER.....

 

Hi
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It has been a while I have not played much with Crestron stuffs and so a little rusted so I guess my problem is probably missing a stupid little detail :-D

I encounter a very strange and ennoying issue on a system I'm working on.
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We have some MC4 (fw 2.8003.00037), some NVX devices (on a dedicated network (netgear) for it properly linked to main network for control), and some?CEN-GWEXER (fw 1.4469.00024) (rest of devices not yet installed).
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We have started to write the program and so it adds in IP table of MC4 link for each device as usual. For NVX devices we have no problem, IP table entries corresponding shows up as online and keeps being online. For the CEN-GWEXER no way to keep them online. On CEN-GWEXER itself it never shows up online in iptable. On MC4 it shows up online, then offline than comes back online every few seconds nearly and flip-flop all time.
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We have double-cheked IP of devices to avoid any IP conflicts, checked also the IP Table both in processor and in CEN-GWEXER for any possible errors, changed IP of CEN-GWEXER but still same problem.
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The network itself is done with Unifi system and uses the class 172.16.0.X mask 255.255.252.0 which is standard and all Crestron devices have fixed IPs. No filtering exists in Unifi network, just a basic setup and shared with the other AV devices.
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We have also resetted one CEN-GWEXER to try but no changes.
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Any idea what can be the problem ? can it be related with new security/login things in Crestron devices/processors and if so how can we fix it ? as we are unable in the IP table to indicate login/pass to use (fields are grayed).
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Thanks for your ideas, suggestions

³Õ¾±²Ô³¦¨¨²Ô
 

I could be wrong but I believe you have to set authentication on for the gateway to work.
 

Authentication where ? in processor or the device CEN ? or both ?

you speak about the new security settings where you define login/pass with rights ? do I have to use same at both ends ?

Thanks

³Õ¾±²Ô³¦¨¨²Ô

Le mercredi 29 novembre 2023 ¨¤ 19:37, Matt Jones <mexxa84@...> a ¨¦crit?:

I could be wrong but I believe you have to set authentication on for the gateway to work.

 

I just found that article on Crestron website that looks to explain exactly what you are talking about right ?
Will try tomorrow as now I'm no more on site and report result ;)

³Õ¾±²Ô³¦¨¨²Ô

Le mercredi 29 novembre 2023 ¨¤ 19:41, Vincen PUJOL via groups.io <vincegre@...> a ¨¦crit?:

Authentication where ? in processor or the device CEN ? or both ?

you speak about the new security settings where you define login/pass with rights ? do I have to use same at both ends ?

Thanks

³Õ¾±²Ô³¦¨¨²Ô

Le mercredi 29 novembre 2023 ¨¤ 19:37, Matt Jones <mexxa84@...> a ¨¦crit?:

I could be wrong but I believe you have to set authentication on for the gateway to work.


 

Thanks a lot, problem disappeared once done the account setup in both devices :)
 

To get around the forced authentication on CEN-GWEXERs I always roll back the firmware to cen-gwexer_1.4230.00015.puf, then reload the latest firmware.? If the gateway is configured with older firmware, it removes the SSL requirement.
 

FYI, I just added a GWEXER to an existing CP4 system (with AUTH of course...)
After the usual hash of getting these units online with themselves and setting the IP table entry, I had a similar experience with getting the unit communicating as I have with the CEN-IO boxes...
The CP4 showed the unit online and the GWEXER showed offline.

I had to add this setting in the GWEXER and then things worked:

setcsauth -n:<username> -p:<password>??????(This is the UN/PW of the Processor)

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