开云体育

Is anyone else having trouble logging into Online Help (support.crestron.com) ?
I've tried several times over the last couple of days, on three different
browsers, cleared the cache/cookies, etc., and it accepts my credentials then
continues to show I'm not logged in. The main site works fine.

I spoke to TB about it today as I've had a case open for a while (and I think Chris K has mentioned it a few times).
They're aware of the problem - apparently it's not the same for everyone.

Earlier I was able to get into my cases by clicking around "Email Us" and other tabs, but even that seems to be fruitless now :(

I also have had various intermittent results with OLH login.
I just tried it, and clicking on the main page help link did not log me in as current normal.
I then searched for OLH#?1000443 and it logged me in.
I have tried this in the past and sometimes worked/sometimes didn't work...

Try this suggestion (from TB): Click on the "LOG-IN BOX" then F5 (refresh). Do this several times if necessary; it took me three times to get in to my account this afternoon.

This actually worked, on the first try.

Thanks Robert, and to all who replied.

I raised this issue here on 12 july:
[email protected] | crestron.com online help issue

None of the workarounds were reliable.
If you do manage to get onto your support page, save it to your favourites.
This will always get you there - assuming your browser keeps you logged in.
-s