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We finally received our order of 8 new DMPS3-300-C's after only a year of waiting.? So far, we have opened 6 out of the 8 and all three of my programmers have said that not only is authentication enabled, but there also appears to be a password already set in them.? Since we don't know the password and get locked out trying to connect. We have no choice but to do a HW/SWx5 reset on each of them.? Which afterwards they then work properly.? We reported it to True Blue and they are positive we just don't know what we are doing and has never heard of this issue.? Has anyone else seen this?? (The new DMPS password part, not the True Blue accusing us of being ignorant part.)

On Tue, Dec 19, 2023 at 04:39 PM, gwellin01 wrote:

they are positive we just don't know what we are doing and has never heard of this issue.

Well, It's impossible for Crestron to make a mistake at least for the last 6 years or so...:)

We just went through that yesterday.? Only one unit but it took *forever* for that Recovery Procedure to complete.? Support was involved so they must be becoming aware of the problem.

The last few items I got back from repair had admin/Crestron123 set for the username and password.

On Wed, Dec 20, 2023 at 08:19 AM, CDUB340 wrote:

admin/Crestron123 set for the username and password

Yes, for devices that sent in for repair & are CA SB-327 compliant ("first boot mode" requires creation of custom admin creds), the RMA team applies admin:Crestron123.

When checking if a device truly has AUTH creds applied, I find it's best to check with a SSH console like PuTTY rather than Toolbox.
If AUTH isn't enabled, the default SSH login will be crestron:<blank> (just hit enter when prompted for password).
If the device is CA SB-327 compliant, it'll then give first-boot-mode prompt to create custom admin creds.
If the default SSH login isn't accepted, that's confirmation that custom auth creds were already applied.

Toolbox does this (SSH login w/ default crestron:<blank>) behind the scenes, and just presents users with the first-boot-mode creds prompt.
?("Authentication Considerations" section)
?