开云体育

It's been awhile since I've had to do this... have a customer with a new iPhone and they have re-downloaded the Crestron Go App.
They have already purchased the App on the Apple ID in question. It's prompting them that they have to either purchase or restore
a previous upgrade to view their project. It tells them to hit the Upgrade button to continue
and when they do the get a "Double click to Pay" screen with the full price listed at the bottom.

Just want to be sure they are not going to be double charged again...the Apple prompts are misleading...

TIA

Sounds like they are trying to purchase rather than download previously purchased apps. ? ? Was it Go or Crestron for X that was previously purchased? ? ?Get them to go to the app store and click on their logo to see their account and then click Purchased. ? They should be able to download the version they purchased.

Thanks for the info. It was Crestron Go they had purchased previously. Same App. Will have them try it this way. Hopefully it works given its an “In App” purchase to begin with.

I've seen this issue, EX: even when you first activate the husband's phone and purchase the app, then setup the wife's phone (on the same Apple ID) it will often prompt thru the purchase of the app again. Most of the time it does not actually charge the account (in the early days of the APP, it was a disaster). I just tell the client to check to make sure that they weren't charged a second time...
NOTE:? The Phone GO app and the Tablet GO app are separate purchases on any one Apple ID (i.e. $ 100 x $ 100 = $ 200.00)

The whole thing was completely misguided in its design...

Yes, 99-100... After they press the upgrade button, and agree to pay the $99.00, it thinks, and comes back and says "sussessfully restored from previous purchase"