CP2E, PAC2m, DM 16x16, TSW 570(2) and 770 random disconnection
Hello. Scratching my head here.

I have all those equipments on a closed network with two Crestron 5 ports switches, at setup I connected my router, gathered all my devices and gave them static IPs. Everything worked OK for the day.
When I disconnected my router to leave, I made a final round to check everything was working but the touch panels started randomly disconnecting and reconnecting, as soon as I connected my router back to troubleshoot, everything was stable again.

I had to leave and come back the next day anyway but it persisted, when I came back the next morning all the panels were randomly connecting and disconnecting until I reconnected my router.
All the devices have static IPs 192.168.0.xxx

Any ideas?

Hi Olivier,

I had to set the default gateway on the TSW series panels to the IP address of the processor to stop the random disconnects. It's been several weeks and they've all (10+) been stable since.? I didn't take the time to dive into the root cause nor did I contact TBS on this issue.?

I agree with Tony. For some reason on a lot of the newer firmware and devices, if you don't have a pingable IP address as your Default Gateway, you will run into issues.

Wow .. I'm having the same issue with an RMC4 and 4 TSW-770, all 4 disconnecting every 3-4 minutes. Been troubleshooting the network runs and my program for hours. Looks like changing the gateway to the processor IP did the trick. Finger crossed. Thanks guys.

Thanks a lot, I did not think about doing that but I will set it up this way and see what happens.

Thanks again!?

开云体育

That’s correct. I had the same issue with a VC4. Called tech support and they told me to set the gateway same as processor IP. It’s a known issue and they are working on it.