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Mobile Pro G app on iPad - archive download error
¿ªÔÆÌåÓýHello, ? My Crestron installation is 10 years old and working perfectly. However, an older iPad (version 9.0) is still being used for the Crestron Mobile Pro G app (V2.00). We tried to install the Mobile Pro G app on a newer iPad (iPadAir2). Got it to connect to the server and all but as it loads the archive file, it stops at the 29th of 136 manifest file and then displays the dreaded ¡°Archive Error¡± message¡ and then suggests that the best man to contact is your friendly installer¡ ? Don¡¯t see why it still works fine on the old iPad but can only load part of the manifest files on the new iPad.? Has anyone had the same or similar problem? - Ingrid ? |
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I'm not sure what you are asking. The app is downloading the files from the server. I don't know how the Mobile Pro G app works but it needs the files on the iPad in order to display the Crestron configuration for the end user. (This is not a cloud server it is a local server.)?
I am hoping I will not have to upgrade the whole back-end just so I can use newer iPads. The reason they provide the older Mobile Pro G app is supposed to be for the clients which still have older (like 2012) Crestron installation, right? |
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Hi Ingrid,
this sounds like an issue with the layout archive, it's either corrupt or what I've seen in the past also it contains umlauts/special characters in filenames and or page/subpage names which newer versions of the Crestron Mobile Pro app has issues with. The reason why its working on your old iPad is that there the layout was downloaded before this issue was introduced.? No matter which of the above is true, you need your integrator to have a look at it. |
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