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Polycom Realpresence Group series
¿ªÔÆÌåÓýPrice? The application market module for group series was free when I downloaded it and it works fine.? On Jan 15, 2015, at 3:44 PM, Kool-Aid Drinker herald@... [Crestron] <Crestron@...> wrote:
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Kool-Aid Drinker
To quote one of my boy-hood idols, "That's a joke, ah say, that's a
joke, son." Most often, price is 'free' only before labor cost adjustments when Crestron authored modules are involved. The reviews are this one hardly encouraging. One vote credited to 'works fine'. On Thu, 15 Jan 2015 16:35:18 -0700, Neil Dorin <neildorin@...> wrote: Price? The application market module for group series was free when I |
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The I2P module 'works', but when it comes to displaying the addressbook on
the panel there are some profound issues that vary in severity depending on the version of firmware found in your codec. Both Polycom and Crestron agree that this is a Polycom firmware issue.and to that end, Polycom has decided that they cannot make the codec properly/fully comply with the current API, so they have invented a whole new way to query the addressbook. This will require new firmware from Polycom and a new module from Crestron (or anyone else that wants to play with the new API commands). The release of the 'new' Polycom firmware was at one point scheduled for mid-December 2014.not sure if that occurred, but I do know that the module that Crestron was going to release to accompany that new Polycom firmware does not appear to have been released. I'm not sure if that is because Polycom doesn't have the firmware fully baked yet (my guess), or if Crestron doesn't have the module ready to go yet. I was under the impression that it was more Crestron waiting on Polycom.but a lot could have changed in the 6-8 weeks since I last discussed the matter with the parties in question. I had a lengthy discussion with Polycom (with a Crestron rep present), regarding this issue back in November. I can forward additional detail if you contact me off list. skaudleATsimplified-conceptsDOTcom From: Crestron@... [mailto:Crestron@...] Sent: Thursday, January 15, 2015 5:45 PM To: crestron@... Subject: [Crestron] Polycom Realpresence Group series I've never touched realpresence before, and just got a bunch of 500s and 700s dumped on me with just under a month until install... Is the crestron app mart module worth the price? Are there any other modules available? How f'ed am I? |
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A new Group series FW was released in the last couple of weeks, but I don't specifically recall much in the way of API changes.? I did just browse it, though. On Thu, Jan 15, 2015 at 7:35 PM, 'Steve Kaudle' skaudle@... [Crestron] <Crestron@...> wrote:
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The issue¡at least the specific one I was dealing with¡may have only pertained to LDAP (global) addressbooks and the codec's inability to properly transmit the contents of that addressbook via its own API. A new command GLOBALDIR was going to be included in OS 4.2 (current at the time was 4.1.5) that was claimed to resolve the issue. If the new firmware has a new IRM that contains that new command, then perhaps the 'fix' has been released.
From: Crestron@... [mailto:Crestron@...] Sent: Thursday, January 15, 2015 8:20 PM To: Crestron@... Subject: Re: [Crestron] Polycom Realpresence Group series A new Group series FW was released in the last couple of weeks, but I don't specifically recall much in the way of API changes. I did just browse it, though. On Thu, Jan 15, 2015 at 7:35 PM, 'Steve Kaudle' skaudle@... [Crestron] <Crestron@...> wrote: The I2P module 'works', but when it comes to displaying the addressbook on the panel there are some profound issues that vary in severity depending on the version of firmware found in your codec. Both Polycom and Crestron agree that this is a Polycom firmware issue.and to that end, Polycom has decided that they cannot make the codec properly/fully comply with the current API, so they have invented a whole new way to query the addressbook. This will require new firmware from Polycom and a new module from Crestron (or anyone else that wants to play with the new API commands). The release of the 'new' Polycom firmware was at one point scheduled for mid-December 2014.not sure if that occurred, but I do know that the module that Crestron was going to release to accompany that new Polycom firmware does not appear to have been released. I'm not sure if that is because Polycom doesn't have the firmware fully baked yet (my guess), or if Crestron doesn't have the module ready to go yet. I was under the impression that it was more Crestron waiting on Polycom.but a lot could have changed in the 6-8 weeks since I last discussed the matter with the parties in question. I had a lengthy discussion with Polycom (with a Crestron rep present), regarding this issue back in November. I can forward additional detail if you contact me off list. skaudleATsimplified-conceptsDOTcom From: Crestron@... [mailto:Crestron@...] Sent: Thursday, January 15, 2015 5:45 PM To: crestron@... Subject: [Crestron] Polycom Realpresence Group series I've never touched realpresence before, and just got a bunch of 500s and 700s dumped on me with just under a month until install... Is the crestron app mart module worth the price? Are there any other modules available? How f'ed am I? [Non-text portions of this message have been removed] [Non-text portions of this message have been removed] |
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Kool-Aid Drinker
I don't have a programming spec yet, but know I'll need LDAP directory
dialing. The IRM I just downloaded details GLOBALDIR, so one half of that problem may be solved. On Thu, 15 Jan 2015 20:31:12 -0500, "Steve Kaudle" <skaudle@...> wrote: The issueat least the specific one I was dealing withmay have only |
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It all depends on the code/module you're using, the version of the Polycom OS in your codec, the directory in question,?and how the three?interact.? You may have entries missing, you may have blank spaces between entries (but all entries shown), complete failure, it might even work just fine...its pot luck. ?
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Even various?builds of OS?4.1.5 exhibit different behavior.? And again, it can vary based on the individual directory you're working with. Your best bet is to upgrade the codec to OS 4.2 and find/write a module that uses GLOBALDIR to query the directory.? Crestron was supposed to release a new module to coincide with the new OS...I don't believe that's?happened (yet), but short of rolling your own it might be worth hitting up the I2P department for some updated code. On Sunday, February 22, 2015, timguerin@... [Crestron] <Crestron@...> wrote:
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Hey Steve and Mathew,
Thanks for the input. Yes the Polycom has been updated to the latest version, and the Crestron module does not seem to do what it should still. I can call Crestron to see if they have any more information, or if they have a module available on their end which has not been published yet. I'll let you guys know if this is the case. Thanks, |
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After a quick glance through that new v2.5 module, it does not appear to be using the 'globaldir' command.
Not a good sign, as Polycom have indicated that the 'gaddrbook' command does not (always) query a LDAP directory properly, and likely never will. From: Crestron@... [mailto:Crestron@...] Sent: Wednesday, February 25, 2015 11:27 AM To: Crestron@... Subject: [Crestron] Re: Polycom Realpresence Group series It looks like Crestron has updated their module on the Application Market. I'm going to give it a go and let you all know. [Non-text portions of this message have been removed] |
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So after a two week stint going back and forth with Crestron, it seems like they have no plans to change the module to work using the other commands. Unfortunately our client is using an LDAP directory. Does anyone have any suggestions on how to work with this even to search? Or is there a possibility a SIMPL+ module exists to parse the feedback back after sending the "globaldir" command to search?
Tim |
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I am going to be looking into this tomorrow on site. I have an install that will have about 20 group series codecs. I never promised the installer that the global directories would function properly or at all due to the issues I read from this group (thx for the warnings). Regardless they still want it surprise! I may have to write a module for the directory. Crestron may be fed up with Polycom and so they could be leaving it up to us. Although in masters class today Crestron said they are coming out with a smart object/app to parse and search codec directories from Cisco and Polycom! One can dream.
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