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Crestron PRO2 broblem - blinking input-output & relay front panel LED


 

Hello,

I've got problem same as message topic. I'm on site installing equipment and one houer ago on front panel PRO2 start blinking I/O and Relay LED (all of them). Installers told me that not touch anything.
Already try do clear simpl file and disconect all cables but no success.
I can connect to PRO2 via RS232 or LAN.
Any idea?

Best Regards
Marcin


 

This usually happens when the Pro2 can't detect it's IO and/or COM boards. Given that they're sandwiched between the backplane and the case, I doubt they came loose, but you might as well check. Might need a replacement. Perhaps something got zapped and killed something.

--- In Crestron@..., "marcin.crestron" <marcin.wrona@...> wrote:

Hello,

I've got problem same as message topic. I'm on site installing equipment and one houer ago on front panel PRO2 start blinking I/O and Relay LED (all of them). Installers told me that not touch anything.
Already try do clear simpl file and disconect all cables but no success.
I can connect to PRO2 via RS232 or LAN.
Any idea?

Best Regards
Marcin


jason santlofer
 

Is that definitely the problem with this issue? I just got a unit repaired by Crestron and lo and behold when he came back this is happening right out of the box . I suppose if this is the case I can just open it and try to reconnect the cables. Is this something that we can do?

Sent from my Verizon Wireless 4G LTE DROID

RobK <fooguy89@...> wrote:

?

This usually happens when the Pro2 can't detect it's IO and/or COM boards. Given that they're sandwiched between the backplane and the case, I doubt they came loose, but you might as well check. Might need a replacement. Perhaps something got zapped and killed something.

--- In Crestron@..., "marcin.crestron" <marcin.wrona@...> wrote:

Hello,

I've got problem same as message topic. I'm on site installing equipment and one houer ago on front panel PRO2 start blinking I/O and Relay LED (all of them). Installers told me that not touch anything.
Already try do clear simpl file and disconect all cables but no success.
I can connect to PRO2 via RS232 or LAN.
Any idea?

Best Regards
Marcin


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[Non-text portions of this message have been removed]


 

Yes, you can take the cover off and try reseating the cards, but there are not cables per se (except, IIRC, linking the front panel to he backplane)... all of the other cards are connected via card edge connectors and tend to be VERY firmly seated & screwed down rather tight/ambitiously (I think each card has 6 or 7 screws into the standoffs from the card below.

If it literally "just" came back from Crestron it should be covered by either the original warranty or the repair warranty (30 days? IIRC) so before you do anything on your own you might want to call them.

Lincoln

--
Lincoln King-Cliby, CTS
Sr. Systems Architect | Crestron Certified Master Programmer (Silver)
ControlWorks Consulting, LLC
V: 440.449.1100 x1107 | F: 440.449.1106 | I:
Crestron Services Provider

-----Original Message-----
From: Crestron@... [mailto:Crestron@...] On Behalf Of jason santlofer
Sent: Friday, May 10, 2013 11:13 AM
To: Crestron@...
Subject: Re: [Crestron] Re: Crestron PRO2 broblem - blinking input-output & relay front panel LED

Is that definitely the problem with this issue? I just got a unit repaired by Crestron and lo and behold when he came back this is happening right out of the box . I suppose if this is the case I can just open it and try to reconnect the cables. Is this something that we can do?

Sent from my Verizon Wireless 4G LTE DROID

RobK <fooguy89@...> wrote:

?

This usually happens when the Pro2 can't detect it's IO and/or COM boards. Given that they're sandwiched between the backplane and the case, I doubt they came loose, but you might as well check. Might need a replacement. Perhaps something got zapped and killed something.

--- In Crestron@..., "marcin.crestron" <marcin.wrona@...> wrote:

Hello,

I've got problem same as message topic. I'm on site installing equipment and one houer ago on front panel PRO2 start blinking I/O and Relay LED (all of them). Installers told me that not touch anything.
Already try do clear simpl file and disconect all cables but no success.
I can connect to PRO2 via RS232 or LAN.
Any idea?

Best Regards
Marcin


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