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Brand Spankin New Processor with Program Loaded - WTF?


 

Just opened a new DMPS-300-C and found a program already loaded on it. Anyone else see this? 2nd one I've seen like this in a year. Are they taking refurbed boards and throw them in new chassis? I thought they are legally supposed to disclose refurbished product as "refurbished product" not new.


 

I've seen it several times over the years. Early QM stuff mostly and qmrmcs coming in eslave mode etc.

--- In Crestron@..., "jcdigitalmethod" <j.j.cunningham@...> wrote:

Just opened a new DMPS-300-C and found a program already loaded on it. Anyone else see this? 2nd one I've seen like this in a year. Are they taking refurbed boards and throw them in new chassis? I thought they are legally supposed to disclose refurbished product as "refurbished product" not new.


 

Sometimes the person who check the product at crestron forgot to
reinitialize device.

{Paf}
Le 22 mars 2013 08:40, "jcdigitalmethod" <j.j.cunningham@...> a
crit :

**


Just opened a new DMPS-300-C and found a program already loaded on it.
Anyone else see this? 2nd one I've seen like this in a year. Are they
taking refurbed boards and throw them in new chassis? I thought they are
legally supposed to disclose refurbished product as "refurbished product"
not new.



[Non-text portions of this message have been removed]


 

What was all the program info? Are you saying this was some client's program, or just a test program loaded in at the factory?

--- In Crestron@..., 鲹ë Thiffault <raphaelthiffault@...> wrote:

Sometimes the person who check the product at crestron forgot to
reinitialize device.

{Paf}
Le 22 mars 2013 08:40, "jcdigitalmethod" <j.j.cunningham@...> a
écrit :

**


Just opened a new DMPS-300-C and found a program already loaded on it.
Anyone else see this? 2nd one I've seen like this in a year. Are they
taking refurbed boards and throw them in new chassis? I thought they are
legally supposed to disclose refurbished product as "refurbished product"
not new.





 

I've seen...

Touchpanels with local competitor's (to the dealer, not ours) projects loaded; Touchpanels with a far-off (but dealer I know's) projects loaded; Processors with random end-user programs loaded; and I think my favorite: A CP2E running a project with a Crestron employee's name in the header and the file name of "stupid relays.smw"

Lincoln

--
Lincoln King-Cliby, CTS
Sr. Systems Architect | Crestron Certified Master Programmer (Silver)
ControlWorks Consulting, LLC
Crestron Services Provider

-----Original Message-----
From: Crestron@... [mailto:Crestron@...] On Behalf Of floyd1212
Sent: Friday, March 22, 2013 6:18 PM
To: Crestron@...
Subject: [Crestron] Re: Brand Spankin New Processor with Program Loaded - WTF?

What was all the program info? Are you saying this was some client's program, or just a test program loaded in at the factory?


--- In Crestron@..., 鲹ë Thiffault <raphaelthiffault@...> wrote:

Sometimes the person who check the product at crestron forgot to
reinitialize device.

{Paf}
Le 22 mars 2013 08:40, "jcdigitalmethod" <j.j.cunningham@...> a
écrit :

**


Just opened a new DMPS-300-C and found a program already loaded on it.
Anyone else see this? 2nd one I've seen like this in a year. Are they
taking refurbed boards and throw them in new chassis? I thought they are
legally supposed to disclose refurbished product as "refurbished product"
not new.



[Non-text portions of this message have been removed]



------------------------------------



Check out the Files area for useful modules, documents, and drivers.

A contact list of Crestron dealers and programmers can be found in the Database area.
Yahoo! Groups Links


 

That's hilarious, but lame :[

--- In Crestron@..., Lincoln King-Cliby <lincoln@...> wrote:

I've seen...

Touchpanels with local competitor's (to the dealer, not ours) projects loaded; Touchpanels with a far-off (but dealer I know's) projects loaded; Processors with random end-user programs loaded; and I think my favorite: A CP2E running a project with a Crestron employee's name in the header and the file name of "stupid relays.smw"

Lincoln

--
Lincoln King-Cliby, CTS
Sr. Systems Architect | Crestron Certified Master Programmer (Silver)
ControlWorks Consulting, LLC
Crestron Services Provider

-----Original Message-----
From: Crestron@... [mailto:Crestron@...] On Behalf Of floyd1212
Sent: Friday, March 22, 2013 6:18 PM
To: Crestron@...
Subject: [Crestron] Re: Brand Spankin New Processor with Program Loaded - WTF?

What was all the program info? Are you saying this was some client's program, or just a test program loaded in at the factory?


--- In Crestron@..., 鲹ë Thiffault <raphaelthiffault@> wrote:

Sometimes the person who check the product at crestron forgot to
reinitialize device.

{Paf}
Le 22 mars 2013 08:40, "jcdigitalmethod" <j.j.cunningham@> a
écrit :

**


Just opened a new DMPS-300-C and found a program already loaded on it.
Anyone else see this? 2nd one I've seen like this in a year. Are they
taking refurbed boards and throw them in new chassis? I thought they are
legally supposed to disclose refurbished product as "refurbished product"
not new.







------------------------------------



Check out the Files area for useful modules, documents, and drivers.

A contact list of Crestron dealers and programmers can be found in the Database area.
Yahoo! Groups Links


 

"A CP2E running a project with a Crestron employee's name in the header and the file name of "stupid relays.smw""

That is awesome!!

It has been a while since I have seen a "new" piece with something on it already. Just move on. As long as it works what difference does that really make? I know it "should not have it on there" but do you really want to spend time going back to site, not to mention all the time on the phone. Bothersome and should not be happening, yes, worth all the headaches, no. JMO.

--- In Crestron@..., Lincoln King-Cliby <lincoln@...> wrote:

I've seen...

Touchpanels with local competitor's (to the dealer, not ours) projects loaded; Touchpanels with a far-off (but dealer I know's) projects loaded; Processors with random end-user programs loaded; and I think my favorite: A CP2E running a project with a Crestron employee's name in the header and the file name of "stupid relays.smw"

Lincoln

--
Lincoln King-Cliby, CTS
Sr. Systems Architect | Crestron Certified Master Programmer (Silver)
ControlWorks Consulting, LLC
Crestron Services Provider

-----Original Message-----
From: Crestron@... [mailto:Crestron@...] On Behalf Of floyd1212
Sent: Friday, March 22, 2013 6:18 PM
To: Crestron@...
Subject: [Crestron] Re: Brand Spankin New Processor with Program Loaded - WTF?

What was all the program info? Are you saying this was some client's program, or just a test program loaded in at the factory?


--- In Crestron@..., 鲹ë Thiffault <raphaelthiffault@> wrote:

Sometimes the person who check the product at crestron forgot to
reinitialize device.

{Paf}
Le 22 mars 2013 08:40, "jcdigitalmethod" <j.j.cunningham@> a
écrit :

**


Just opened a new DMPS-300-C and found a program already loaded on it.
Anyone else see this? 2nd one I've seen like this in a year. Are they
taking refurbed boards and throw them in new chassis? I thought they are
legally supposed to disclose refurbished product as "refurbished product"
not new.



[Non-text portions of this message have been removed]



------------------------------------



Check out the Files area for useful modules, documents, and drivers.

A contact list of Crestron dealers and programmers can be found in the Database area.
Yahoo! Groups Links


Dustin
 

I too have seen this many times. My personal favorite was an old Essentials class program running complete with web xpanel. It was from "Joe's Laptop" and Joe needed practice.

I would agree that if its working fine then what's the harm, however I usually do a couple things when this happens. 1) make sure the physical serial matches what's on the box / packing list. That's how they track when you bought it and thus the warranty period. I have found them not to match on previously opened product, so had I found issue later who knows what the warranty status would've been according to their system. If thats off, swap it or the confusion will never get sorted out. 2) if the serial is correct, call your rep and / or call / email tb about it. Indicate you'll keep it for now, but at least get it documented. (Either emails from the rep or a ticket number from tb). This will buy you extra leeway on the advanced replacement timeframe. At the first sign of hardware trouble, they'll swap no questions asked.

--- In Crestron@..., "jcdigitalmethod" <j.j.cunningham@...> wrote:

Just opened a new DMPS-300-C and found a program already loaded on it. Anyone else see this? 2nd one I've seen like this in a year. Are they taking refurbed boards and throw them in new chassis? I thought they are legally supposed to disclose refurbished product as "refurbished product" not new.