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OS4 - Gate and Doorbell Experience (2N or Doorbird)

 

looking to convert a customer to OS4 - how is the gate or doorbell experience for a customer using an IPHONE when they are away from the home.? Is everything built into Crestron (cloud) or is there some custom drivers required for the push notification or ringing or receiving the call through Crestron Home App?
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Control4 intercom anywhere is pretty integrated and the gate or doorbell button press literally rings the iphone like an incoming call when you are away and you can connect to the gate or doorbell and see the camera and talk to them and press the button to let them in.... looking for something like that (as we should all expect that level of answering capabilities from today's "smart" systems) ;)
 

I'm not expertly familiar with Crestron Home's features, but I think you're in for a rude awakening ?

--- On Tuesday, February 18, 2025 at 3:33 PM, Matt Turner wrote:

looking to convert a customer to OS4 - how is the gate or doorbell experience
for a customer using an IPHONE when they are away from the home. Is everything
built into Crestron (cloud) or is there some custom drivers required for the
push notification or ringing or receiving the call through Crestron Home App?

Control4 intercom anywhere is pretty integrated and the gate or doorbell button
press literally rings the iphone like an incoming call when you are away and
you can connect to the gate or doorbell and see the camera and talk to them and
press the button to let them in.... looking for something like that (as we
should all expect that level of answering capabilities from today's "smart"
systems) ;)
 

While I was not the original programmer, I was called in to get the 2N call box to work with Crestron home.? Here are my general conclusions.
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The TSw-series panels have native support for 2N however it is somewhat limited.? When someone presses the call button on 2N, it will ring all the TSW panels and while it is ringing, any panel can answer the call.? But if you are too late, you cannot initiate a call back to the 2N -- at least natively.? Also no native support for opening the gate from a TSW panel.? There is some paid 3rd software drivers for Crestron? Home however I could never get it to work and I found the support for it was very poor.? I landed up using an existing CP3 processor at the job site to talk to 2N and open the gate (all done in SIMPL).? I passed the commands to Crestron Home via triggers, listens, and Quick Action buttons.?
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The 2N camera is just like any other network camera if you set up 2N properly.? So you can add it to Crestron Home for viewing the camera at any time.
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Calling the 2N gate is possible via a simple curl command.? Unfortunately the Crestron CP3 (probably also the CP4) has no module to issue curl commands.? So if you want to do this, you probably would have to do it in C#.? Personally, I think it would be easier and more cost effective to use an SBC (single board computer) running Linux that has native support for curl commands and then pass that to a SIMPL program that will relay it to Crestron Home.
 

The native My2N app is FAR superior to anything Crestron will ever come up with
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OP?
 

I can¡¯t/won¡¯t comment on the various /other/ ways to integrate with 2N from Crestron Home but we have a native HTTP client for Crestron Home that lets you fire off the commands to 2N to achieve a number of operations - open gate, initiate a call from the gate (like a preview), trigger an image snapshot email from the gate, etc) and we have all of these written up as ¡°recipes¡± for Crestron Home on our support site.
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These ¡°Wildcard¡± drivers can do a lot more too, and avoids the need for a secondary processor or cobbling together a box of bits which - while ingenious - doesn¡¯t feel like a supportable (by anyone other than the OG installer) solution for customer. ?Probably cheaper, supported and less points of failure - though I appreciate it¡¯s not as flexible as a RasPi, so¡­ horses for courses.
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Oliver - Ultamation
 

We have used the 3rd party driver to control the relays on 2n from CH numerous times.? It works fine.? There is no app support within Crestron for intercom at this time.? The 2n app is the way to go for this.? If the client is using an iPhone, which most are, the app integrates into the phone very nicely, it just looks like a regular call coming in.? We have used the intercom driver from the same developer with a sip server.? This would permit a call back to the 2n from a touch panel.? This is how we have been doing it for the last few years.? Now that Crestron has added panel to panel calling, this might be doable, but I haven't tested it yet.?

 

We have used Doorbird + Crestron Home on numerous projects and it works just fine. But it still lacks support for receiving calls directly in the Crestron Home app on iOS/Android.
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That will change the day Crestron develops its own doorbell, which they should definitely do. It's the only thing lacking from CH experience that others are doing natively.

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