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Crestron App - won't work on new android phone - need alternative

 

we just upgraded a client. App won't run on Galaxy S23 Ultra, we need to supply something to get paid
will a Samsung Tab A6 work?
just need something that is guaranteed to run Crestron App for android

FYI - any app that hasn't been updated in the last 2 yrs will not show up in the play store...
 

iPad
I know it suck¡¯s
 

trying to stay with android to avoid paying for app many times...
 

Can't you just download the .apk file to your device and side-load the app?? That bypasses the Play store.
 

yes, but phone won't run 32-bit apps - see my other post about app not compatible
crestron app for android is 32-bit
i have asked what the state of Crestron Go (64-bit maybe) for android is, but for some reason i haven't got an answer yet (been a week)
 

CH5 and a browser?
 

On Fri, Nov 17, 2023 at 10:44 AM, mark kaye wrote:
yes, but phone won't run 32-bit apps - see my other post about app not compatible

It will almost certainly run 32-bit apps, even if it's a 64-bit phone.
TMK the only 64-bit-only Android devices are Pixel 7, Pixel 7 Pro, and some Android Auto dashboards.

The Google Play Store is misleading re: their message about device / OS version compatibility.
That message is really just pertaining to Google Play Store removing ability to discover/install apps that haven't been updated in ~2+yrs.

You should still be able to install CApp-Android from non-market sources as a workaround.
An email was sent from your existing support case detailing how to do this until CGo-Android x64 is released.
 

Dave do we have any update on the 64 bit release? We were told Q3 but that has come and gone.?
 

Also you can try to find Crestron App on the web version of Google play for Windows, and try install it on you Android device from there :
1 add needed Google account to Android device (and sign out all other google accounts if they present)
2 on the Windows device opening Google Chrome and sign in to same account Google?
3 in the Chrome opening play.google.com and find "crestron app"?
(In my old win7, i found it successfully )
4 push install button, see on list compatible devices in you Google account and follow to prompt
 

all i can say is the client loaded the apk and tried to install
app not compatible
this is a Samsung S23 Ultra
 

I have the same issue on my Pixel 8 Pro. Attempting to side load the APK still results in a message that the app is not compatible. Until Crestron updates the app there is nothing you can do about the 64bit only android phones not working.

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