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Good night everyone,
I had DYN-3 working great with alexa using voice control for 2 years. The client asked for some changes, we restarted the processor after uploading the project and suddenly Voice Control stopped working.
We checked out? and discovered that the system control had disconnected the socket and after trying to establish?connection again we have the following error:
SessionManager.RegisterCallback: Registration failed, ResultCode:100-TimedOutLocal?
Has anyone ran into this problem? This was a working system, its frustrating that a simple reboot broke things !
Any help is greatly appreciated.
Thanks,
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Did you check the "Voice Control: Amazon Alexa, Google Assistant, Josh.ai, TSW / TSR" article's "Processor Registration and Linking to an Amazon or Google Account" section?
"TimedOutLocal" sounds like the processor isn't reaching the service/internet. That article instructs you to look at the default router (IPCONFIG, PING <DEFR>), DNS entries (LISTDNS/ADDDNS), PING GOOGLE.COM, and TIMEDATE settings with regards to internet access and ability to authenticate with the service.
If at any point during troubleshooting you hit the "Delete" button to unregister the processor's MAC Address from the service, you'll also need to make sure the SIMPL Voice Control modules were updated to the latest v2.0.0 versions to re-register. (Systems using v1.x continue to work, but all new registrations require v2.x)
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On Wed, Sep 6, 2023 at 08:23 PM, Daniel Arola wrote:
restarted the processor after uploading the project and suddenly Voice Control stopped working.
Did you then reload the previous program revision's .lpz to see if Voice Control was restored? That would let you know whether your troubleshooting focus should be on programming changes versus device settings, network topology, etc.
|
Hi Dave,?
Thanks a lot for the response. I actually have checked all things related to the processor and internet access.
The client is using a DIN-AP3 processor (using firmware 1.503.3568.25373), no internet problems. DNS was set static to google dns server (8.8.8.8), testdns command was resolving the url and timedate is set to local time.
The client mac address is 00:10:7f:74:3f:89.
The building has two Yamaha receivers connected via IP, working fine.
The following procedures were applied:
1) Trying to delete and re-register after a system reboot.
2) Backup and remove folders/files in User/AlexaAppData, delete and re-register after reboot
3) Re-checked the main router port forwarding to make sure the processor was able to receive incoming connections to ports 40000-50000.
4) Re-checked all logic symbols (not necessary because it was working for more than an year), no problems.
5) Tried to change region of registration from America to Europe.
6) Tried to wait 24 hours between one registration and another.
No matter what, the portal shows only as registered but not connected. We can even link client¡¯s amazon account but alexa can¡¯t find any creston device.
The following are extracts from the processor system info:
DIN-AP3>testdns IPAddress = 142.250.78.238 ?
DIN-AP3>ping ? Pinging Host [142.250.78.238]? Reply from : Echo size=32 time=75ms TTL=55? Reply from : Echo size=32 time=73ms TTL=55? Reply from : Echo size=32 time=73ms TTL=55? Reply from : Echo size=32 time=74ms TTL=55
DIN-AP3>timedate Current Time/Date: 15:01:44 09-19-2023
After a few tries (of registering) we found the one error is being thrown in the stack:
53. Exception 'Data Abort' (0x4): Thread-Id=09040456(pth=951311a0), Proc-Id=09b303c2(pprc=951dc120) 'splusmanagerapp.exe', VM-active=09b303c2(pprc=951dc120) 'splusmanagerapp.exe'
154. PC=003d5680(???+0x003d5680) RA=00000085(???+0x00000085) SP=0352f99c, BVA=00000000
155. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15 ?# 9/19/2023 2:12:15 PM ConnectionManager.Connect: Exception occurred during connection.? Exception:System.Exception: Websocket client connect: Exception Thrown = (NullReferenceException)
? ?at Crestron.SimplSharp.CrestronWebSocketClient.WebSocketClient.C156. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15 ?# onnect()
? ?at Crestron.RemoteService.SessionManager.ConnectionManager.Connect()
? ?at Crestron.RemoteService.SessionManager.ConnectionManager.Send(Byte[] messagebytes)
? ?at Crestron.RemoteService.SessionManager.SessionManager.Send(Byte[] message)
? 157. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15 ?# ?at Crestron.RemoteService.MessageManagement.MessageManager.GenerateRequest(String requestedAction, Dictionary`2 parameters, ResponseCallback callback, Int64 transactionID)
? ?at Crestron.RemoteService.SessionManager.SessionManager.SendRegister(String re158. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15 ?# gistrationCode, ResponseCallback callback, Object callbackCustomObject)
? ?at Crestron.RemoteService.SessionManager.SessionManager.SendRegister(String registrationCode)
? ?at Crestron.RemoteServiceSimpl.SessionManagerSimpl.SendRegister(String registrati159. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15 ?# onCode)
? ?at CrestronModule_REMOTE_SERVICE_CONNECTION_MANAGER_V2_0_0.CrestronModuleClass_REMOTE_SERVICE_CONNECTION_MANAGER_V2_0_0.REGISTRATIONCODE_OnChange_3(Object __EventInfo__)
? ?at Amib.Threading.Internal.WorkItem.o()
? ?at Amib.Threading.Interna160. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15 ?# l.WorkItem.Execute()
? ?at Amib.Threading.SmartThreadPool.e(WorkItem A_0)
? ?at Amib.Threading.SmartThreadPool.p()
And then
161. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:43 ?# 9/19/2023 2:12:43 PM SessionManager.RegisterCallback: Registration failed, ResultCode:100-TimedOutLocal
I checked a few more things: The voice control system is version 2.0, and did a two sided check on ports, routing temporarily the 443 port on the processor to make sure I could access it from a wan connection via ddns. Checked the nat from ISP, all open, no cgnat or blocked ports.
I also did a netstat to check the?connections:
DIN-AP3>netstat
Proto ?Local Address ? ? ? ? ?Foreign Address ? ? ? ?State
UDP ? ? ? ? ? ? ? ?*:*
UDP ? ? ? ? ? ? ? ?*:*
UDP ? ? ? ? ? ? ? ?*:*
UDP ? ? ? ? ? ? ? *:*
UDP ? ? ? ? ? ? ?*:*
TCP ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?LISTENING
TCP ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?LISTENING
TCP ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?LISTENING
TCP ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?LISTENING
TCP ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?LISTENING
TCP ? ? ? ? ? ? ? ? ? ? ? ? ? ?LISTENING
TCP ? ? ? ? ? ? ? ? ? ? ? ? ? ?LISTENING
TCP ? ? ? ? ? ? ? ? ? ? ? ? ?LISTENING
TCP ? ? ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ? ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ? ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ? ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ? ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ESTABLISHED
TCP ? ? ? ? ? ? ESTABLISHED
TCP ? ? ? ? ? ? ESTABLISHED
TCP ? ? ? ? ? ? ? ESTABLISHED
TCP ? ? ? ? ? ? ?TIME_WAIT
(192.168.0.80 is processor's lan ip)
Seems like it is trying to connect to creston's ip (40.121.10.95) but cant.
As this was a working system for 15 months and there were no changes in the infrastructure, I don't know it that is the problem. The problem started when the system was rebooted a month ago.
I tried also to restore 2022's backup of the system lpz?and the result is the same.? System is registered in creston admin portal, but voice control system does not connect.
Could this be something in creston`s side?
Daniel Arola
On Wed, Sep 27, 2023 at 1:57?PM Dave H - Crestron True Blue Tech Support Engineer Since 2014 via <dhollander= [email protected]> wrote:
On Wed, Sep 6, 2023 at 08:23 PM, Daniel Arola wrote:
restarted the processor after uploading the project and suddenly Voice Control stopped working.
Did you then reload the previous program revision's .lpz to see if Voice Control was restored?
That would let you know whether your troubleshooting focus should be on programming changes versus device settings, network topology, etc.
|
The FIRST thing I'd do, is update that firmware to the current version. Is there some reason that can't be done?
toggle quoted message
Show quoted text
--- On Friday, October 6, 2023 9:58 AM, Daniel Arola wrote:
Hi Dave,
Thanks a lot for the response. I actually have checked all things related to
the processor and internet access.
The client is using a DIN-AP3 processor (using firmware 1.503.3568.25373), no
internet problems. DNS was set static to google dns server (8.8.8.8), testdns
command was resolving the url and timedate is set to local time.
The client mac address is 00:10:7f:74:3f:89.
The building has two Yamaha receivers connected via IP, working fine.
The following procedures were applied:
1) Trying to delete and re-register after a system reboot.
2) Backup and remove folders/files in User/AlexaAppData, delete and re-register
after reboot
3) Re-checked the main router port forwarding to make sure the processor was
able to receive incoming connections to ports 40000-50000.
4) Re-checked all logic symbols (not necessary because it was working for more
than an year), no problems.
5) Tried to change region of registration from America to Europe.
6) Tried to wait 24 hours between one registration and another.
No matter what, the portal shows only as registered but not connected. We can
even link client¡¯s amazon account but alexa can¡¯t find any creston device.
The following are extracts from the processor system info:
DIN-AP3>testdns google.com IPAddress = 142.250.78.238
DIN-AP3>ping google.com
Pinging Host google.com [142.250.78.238]
Reply from 142.250.78.238: Echo size=32 time=75ms TTL=55
Reply from 142.250.78.238: Echo size=32 time=73ms TTL=55
Reply from 142.250.78.238: Echo size=32 time=73ms TTL=55
Reply from 142.250.78.238: Echo size=32 time=74ms TTL=55
DIN-AP3>timedate Current Time/Date: 15:01:44 09-19-2023
After a few tries (of registering) we found the one error is being thrown in
the stack:
53. Exception 'Data Abort' (0x4): Thread-Id=09040456(pth=951311a0), Proc-
Id=09b303c2(pprc=951dc120) 'splusmanagerapp.exe', VM-
active=09b303c2(pprc=951dc120) 'splusmanagerapp.exe'
154. PC=003d5680(???+0x003d5680) RA=00000085(???+0x00000085) SP=0352f99c,
BVA=00000000
155. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15 # 9/19/2023
2:12:15 PM ConnectionManager.Connect: Exception occurred during
connection. Exception:System.Exception: Websocket client connect: Exception
Thrown = (NullReferenceException)
at Crestron.SimplSharp.CrestronWebSocketClient.WebSocketClient.C156. Error:
splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15 # onnect()
at Crestron.RemoteService.SessionManager.ConnectionManager.Connect()
at Crestron.RemoteService.SessionManager.ConnectionManager.Send(Byte[]
messagebytes)
at Crestron.RemoteService.SessionManager.SessionManager.Send(Byte[] message)
157. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15 # at
Crestron.RemoteService.MessageManagement.MessageManager.GenerateRequest(String
requestedAction, Dictionary`2 parameters, ResponseCallback callback, Int64
transactionID)
at Crestron.RemoteService.SessionManager.SessionManager.SendRegister(String
re158. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15 #
gistrationCode, ResponseCallback callback, Object callbackCustomObject)
at Crestron.RemoteService.SessionManager.SessionManager.SendRegister(String
registrationCode)
at Crestron.RemoteServiceSimpl.SessionManagerSimpl.SendRegister(String
registrati159. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15 #
onCode)
at
CrestronModule_REMOTE_SERVICE_CONNECTION_MANAGER_V2_0_0.CrestronModuleClass_REM
OTE_SERVICE_CONNECTION_MANAGER_V2_0_0.REGISTRATIONCODE_OnChange_3(Object
__EventInfo__)
at Amib.Threading.Internal.WorkItem.o()
at Amib.Threading.Interna160. Error: splusmanagerapp.exe [App 1] # 2023-09-
19 14:12:15 # l.WorkItem.Execute()
at Amib.Threading.SmartThreadPool.e(WorkItem A_0)
at Amib.Threading.SmartThreadPool.p()
And then
161. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:43 # 9/19/2023
2:12:43 PM SessionManager.RegisterCallback: Registration failed,
ResultCode:100-TimedOutLocal
I checked a few more things:
The voice control system is version 2.0, and did a two sided check on ports,
routing temporarily the 443 port on the processor to make sure I could access
it from a wan connection via ddns.
Checked the nat from ISP, all open, no cgnat or blocked ports.
I also did a netstat to check the connections:
DIN-AP3>netstat
Proto Local Address Foreign Address State
UDP 0.0.0.0:137 *:*
UDP 0.0.0.0:138 *:*
UDP 0.0.0.0:500 *:*
UDP 0.0.0.0:4500 *:*
UDP 0.0.0.0:41794 *:*
TCP 0.0.0.0:21 0.0.0.0:0 LISTENING
TCP 0.0.0.0:22 0.0.0.0:0 LISTENING
TCP 0.0.0.0:80 0.0.0.0:0 LISTENING
TCP 0.0.0.0:443 0.0.0.0:0 LISTENING
TCP 0.0.0.0:843 0.0.0.0:0 LISTENING
TCP 0.0.0.0:41794 0.0.0.0:0 LISTENING
TCP 0.0.0.0:41795 0.0.0.0:0 LISTENING
TCP 127.0.0.1:6379 0.0.0.0:0 LISTENING
TCP 127.0.0.1:6379 127.0.0.1:49154 ESTABLISHED
TCP 127.0.0.1:6379 127.0.0.1:49155 ESTABLISHED
TCP 127.0.0.1:6379 127.0.0.1:49158 ESTABLISHED
TCP 127.0.0.1:6379 127.0.0.1:49159 ESTABLISHED
TCP 127.0.0.1:49152 127.0.0.1:49153 ESTABLISHED
TCP 127.0.0.1:49153 127.0.0.1:49152 ESTABLISHED
TCP 127.0.0.1:49154 127.0.0.1:6379 ESTABLISHED
TCP 127.0.0.1:49155 127.0.0.1:6379 ESTABLISHED
TCP 127.0.0.1:49156 127.0.0.1:49157 ESTABLISHED
TCP 127.0.0.1:49157 127.0.0.1:49156 ESTABLISHED
TCP 127.0.0.1:49158 127.0.0.1:6379 ESTABLISHED
TCP 127.0.0.1:49159 127.0.0.1:6379 ESTABLISHED
TCP 127.0.0.1:49268 127.0.0.1:49269 ESTABLISHED
TCP 127.0.0.1:49269 127.0.0.1:49268 ESTABLISHED
TCP 127.0.0.1:49270 127.0.0.1:49271 ESTABLISHED
TCP 127.0.0.1:49271 127.0.0.1:49270 ESTABLISHED
TCP 127.0.0.1:49273 127.0.0.1:49274 ESTABLISHED
TCP 127.0.0.1:49274 127.0.0.1:49273 ESTABLISHED
TCP 192.168.0.80:22 192.168.0.139:52171 ESTABLISHED
TCP 192.168.0.80:22 192.168.0.139:52178 ESTABLISHED
TCP 192.168.0.80:41794 192.168.0.90:50465 ESTABLISHED
TCP 192.168.0.80:49266 192.168.0.30:50000 ESTABLISHED
TCP 192.168.0.80:49267 192.168.0.20:50000 ESTABLISHED
TCP 192.168.0.80:49272 13.82.93.245:443 ESTABLISHED
TCP 192.168.0.80:49275 40.121.110.95:443 TIME_WAIT
(192.168.0.80 is processor's lan ip)
Seems like it is trying to connect to creston's ip (40.121.10.95) but cant.
As this was a working system for 15 months and there were no changes in the
infrastructure, I don't know it that is the problem. The problem started when
the system was rebooted a month ago.
I tried also to restore 2022's backup of the system lpz and the result is the
same. System is registered in creston admin portal, but voice control system
does not connect.
Could this be something in creston`s side?
Daniel Arola
On Wed, Sep 27, 2023 at 1:57?PM Dave H - Crestron True Blue Tech Support
Engineer Since 2014 via groups.io <dhollander@...> wrote:
On Wed, Sep 6, 2023 at 08:23 PM, Daniel Arola wrote:
restarted the processor after uploading the project and suddenly Voice Control
stopped working.
Did you then reload the previous program revision's .lpz to see if Voice
Control was restored?
That would let you know whether your troubleshooting focus should be on
programming changes versus device settings, network topology, etc.
|
Hello Tony,
I guess not. I'm usually cautious of updating firmware in an otherwise working environment (the only aspect not working on the system is the voice control) but I guess this is a valid choice. Monday morning will visit the client and check for firmware updates and then return here with the result.
Thanks,
Daniel Arola
On Fri, Oct 6, 2023 at 11:05?AM Tony Golden < mrgolden@...> wrote: The FIRST thing I'd do, is update that firmware to the current version.? Is there some reason that can't be done?
> --- On Friday, October 6, 2023 9:58 AM, Daniel Arola wrote:
>
> Hi Dave,
>
> Thanks a lot for the response. I actually have checked all things related to
> the processor and internet access.
>
> The client is using a DIN-AP3 processor (using firmware 1.503.3568.25373), no
> internet problems. DNS was set static to google dns server (8.8.8.8), testdns
> command was resolving the url and timedate is set to local time.
>
> The client mac address is 00:10:7f:74:3f:89.
>
> The building has two Yamaha receivers connected via IP, working fine.
>
> The following procedures were applied:
> 1) Trying to delete and re-register after a system reboot.
> 2) Backup and remove folders/files in User/AlexaAppData, delete and re-register
> after reboot
> 3) Re-checked the main router port forwarding to make sure the processor was
> able to receive incoming connections to ports 40000-50000.
> 4) Re-checked all logic symbols (not necessary because it was working for more
> than an year), no problems.
> 5) Tried to change region of registration from America to Europe.
> 6) Tried to wait 24 hours between one registration and another.
>
> No matter what, the portal shows only as registered but not connected. We can
> even link client¡¯s amazon account but alexa can¡¯t find any creston device.
>
> The following are extracts from the processor system info:
>
> DIN-AP3>testdns IPAddress = 142.250.78.238
> DIN-AP3>ping
> Pinging Host [142.250.78.238]
> Reply from : Echo size=32 time=75ms TTL=55
> Reply from : Echo size=32 time=73ms TTL=55
> Reply from : Echo size=32 time=73ms TTL=55
> Reply from : Echo size=32 time=74ms TTL=55
>
> DIN-AP3>timedate Current Time/Date: 15:01:44 09-19-2023
>
> After a few tries (of registering) we found the one error is being thrown in
> the stack:
>
> 53. Exception 'Data Abort' (0x4): Thread-Id=09040456(pth=951311a0), Proc-
> Id=09b303c2(pprc=951dc120) 'splusmanagerapp.exe', VM-
> active=09b303c2(pprc=951dc120) 'splusmanagerapp.exe'
> 154. PC=003d5680(???+0x003d5680) RA=00000085(???+0x00000085) SP=0352f99c,
> BVA=00000000
> 155. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15? # 9/19/2023
> 2:12:15 PM ConnectionManager.Connect: Exception occurred during
> connection.? Exception:System.Exception: Websocket client connect: Exception
> Thrown = (NullReferenceException)
>? ? at Crestron.SimplSharp.CrestronWebSocketClient.WebSocketClient.C156. Error:
> splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15? # onnect()
>? ? at Crestron.RemoteService.SessionManager.ConnectionManager.Connect()
>? ? at Crestron.RemoteService.SessionManager.ConnectionManager.Send(Byte[]
> messagebytes)
>? ? at Crestron.RemoteService.SessionManager.SessionManager.Send(Byte[] message)
>? ?157. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15? #? at
> Crestron.RemoteService.MessageManagement.MessageManager.GenerateRequest(String
> requestedAction, Dictionary`2 parameters, ResponseCallback callback, Int64
> transactionID)
>? ? at Crestron.RemoteService.SessionManager.SessionManager.SendRegister(String
> re158. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15? #
> gistrationCode, ResponseCallback callback, Object callbackCustomObject)
>? ? at Crestron.RemoteService.SessionManager.SessionManager.SendRegister(String
> registrationCode)
>? ? at Crestron.RemoteServiceSimpl.SessionManagerSimpl.SendRegister(String
> registrati159. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15? #
> onCode)
>? ? at
> CrestronModule_REMOTE_SERVICE_CONNECTION_MANAGER_V2_0_0.CrestronModuleClass_REM
> OTE_SERVICE_CONNECTION_MANAGER_V2_0_0.REGISTRATIONCODE_OnChange_3(Object
> __EventInfo__)
>? ? at Amib.Threading.Internal.WorkItem.o()
>? ? at Amib.Threading.Interna160. Error: splusmanagerapp.exe [App 1] # 2023-09-
> 19 14:12:15? # l.WorkItem.Execute()
>? ? at Amib.Threading.SmartThreadPool.e(WorkItem A_0)
>? ? at Amib.Threading.SmartThreadPool.p()
>
> And then
>
> 161. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:43? # 9/19/2023
> 2:12:43 PM SessionManager.RegisterCallback: Registration failed,
> ResultCode:100-TimedOutLocal
>
> I checked a few more things:
> The voice control system is version 2.0, and did a two sided check on ports,
> routing temporarily the 443 port on the processor to make sure I could access
> it from a wan connection via ddns.
> Checked the nat from ISP, all open, no cgnat or blocked ports.
>
> I also did a netstat to check the connections:
>
> DIN-AP3>netstat
> Proto? Local Address? ? ? ? ? Foreign Address? ? ? ? State
> UDP? ? ? ? ? ? ? ? *:*
> UDP? ? ? ? ? ? ? ? *:*
> UDP? ? ? ? ? ? ? ? *:*
> UDP? ? ? ? ? ? ? ?*:*
> UDP? ? ? ? ? ? ? *:*
> TCP? ? ? ? ? ? ? ? ?? ? ? ? ? ? ? LISTENING
> TCP? ? ? ? ? ? ? ? ?? ? ? ? ? ? ? LISTENING
> TCP? ? ? ? ? ? ? ? ?? ? ? ? ? ? ? LISTENING
> TCP? ? ? ? ? ? ? ? ? ? ? ? ? ? ? LISTENING
> TCP? ? ? ? ? ? ? ? ? ? ? ? ? ? ? LISTENING
> TCP? ? ? ? ? ? ? ? ? ? ? ? ? ? LISTENING
> TCP? ? ? ? ? ? ? ? ? ? ? ? ? ? LISTENING
> TCP? ? ? ? ? ? ?? ? ? ? ? ? ? LISTENING
> TCP? ? ? ? ? ? ?? ? ? ? ESTABLISHED
> TCP? ? ? ? ? ? ?? ? ? ? ESTABLISHED
> TCP? ? ? ? ? ? ?? ? ? ? ESTABLISHED
> TCP? ? ? ? ? ? ?? ? ? ? ESTABLISHED
> TCP? ? ? ? ? ? ? ? ? ? ESTABLISHED
> TCP? ? ? ? ? ? ? ? ? ? ESTABLISHED
> TCP? ? ? ? ? ? ? ? ? ? ?ESTABLISHED
> TCP? ? ? ? ? ? ? ? ? ? ?ESTABLISHED
> TCP? ? ? ? ? ? ? ? ? ? ESTABLISHED
> TCP? ? ? ? ? ? ? ? ? ? ESTABLISHED
> TCP? ? ? ? ? ? ? ? ? ? ?ESTABLISHED
> TCP? ? ? ? ? ? ? ? ? ? ?ESTABLISHED
> TCP? ? ? ? ? ? ? ? ? ? ESTABLISHED
> TCP? ? ? ? ? ? ? ? ? ? ESTABLISHED
> TCP? ? ? ? ? ? ? ? ? ? ESTABLISHED
> TCP? ? ? ? ? ? ? ? ? ? ESTABLISHED
> TCP? ? ? ? ? ? ? ? ? ? ESTABLISHED
> TCP? ? ? ? ? ? ? ? ? ? ESTABLISHED
> TCP? ? ? ? ? ? ? ? ESTABLISHED
> TCP? ? ? ? ? ? ? ? ESTABLISHED
> TCP? ? ? ? ?? ? ?ESTABLISHED
> TCP? ? ? ? ?? ? ?ESTABLISHED
> TCP? ? ? ? ?? ? ?ESTABLISHED
> TCP? ? ? ? ?? ? ? ?ESTABLISHED
> TCP? ? ? ? ?? ? ? TIME_WAIT
>
> (192.168.0.80 is processor's lan ip)
>
> Seems like it is trying to connect to creston's ip (40.121.10.95) but cant.
>
> As this was a working system for 15 months and there were no changes in the
> infrastructure, I don't know it that is the problem. The problem started when
> the system was rebooted a month ago.
>
> I tried also to restore 2022's backup of the system lpz and the result is the
> same.? System is registered in creston admin portal, but voice control system
> does not connect.
>
> Could this be something in creston`s side?
>
> Daniel Arola
>
>
> On Wed, Sep 27, 2023 at 1:57?PM Dave H - Crestron True Blue Tech Support
> Engineer Since 2014 via <dhollander=[email protected]> wrote:
> On Wed, Sep 6, 2023 at 08:23 PM, Daniel Arola wrote:
> restarted the processor after uploading the project and suddenly Voice Control
> stopped working.
> Did you then reload the previous program revision's .lpz to see if Voice
> Control was restored?
> That would let you know whether your troubleshooting focus should be on
> programming changes versus device settings, network topology, etc.
|
Agreed. A FW update is likely needed for compatibility, based on timeframes shown in release notes.
3-Series FW v1.503 is from 2018, while Voice Control v2.x modules are from Mar.2021.
|
Good morning Dave, Tony,
I updated the firmware to?1.8001.5061.29979 but the problem persists. After the update-reboot sequence some notices started showing up in the error log about SSL Certificates. I confess I don't know exactly what those notices mean or if they are in any way related to the client's problem. But?as of right now the voice control system still does not connect. System is registered but not connected. (The first column on the admin portal says "registered").? We tried to delete and re-register but the result is the same: a timeout local error after 30 seconds of registration.
Netstat remains the?same, we see a connection being made to?13.82.93.245 on port 443, but it never gets to be established. It remains on time_wait state for a while then closes.
Maybe the problem is in these certificates? Anyone know about this?
I thank you again for taking the time to help me with this issue, both of you.
Daniel Arola
?SYSTEM LOG:
? 1. Notice: nk.exe # 2023-10-09 11:48:19 ?# 11:48:01 10-09-2023: DIN-AP3 v1.8001.0214 Application watchdog fault: ConsoleServiceCE(1) ?2. Notice: nk.exe # 2023-10-09 11:48:19 ?# System startup: DIN-AP3 [v1.8001.0214 (Nov 10 2022) #00D0E2CB]
? 3. Notice: nk.exe # 2023-10-09 11:48:19 ?# HDG: Timeout set from registry 2 minutes
? 4. Notice: ConsoleServiceCE.exe # 2023-10-09 11:48:40 ?# GHS_ProcessCertificate: Cert "TrustCor ECA-1" serial "84822C5F1C62D040" not found, adding to GHS
? 5. Notice: ConsoleServiceCE.exe # 2023-10-09 11:48:42 ?# GHS_ProcessCertificate: Cert "TrustCor RootCert CA-1" serial "DA9BEC71F303B019" not found, adding to GHS
? 6. Notice: ConsoleServiceCE.exe # 2023-10-09 11:48:43 ?# GHS_ProcessCertificate: Cert "TrustCor RootCert CA-2" serial "25A1DFCA33CB5902" not found, adding to GHS
? 7. Notice: ConsoleServiceCE.exe # 2023-10-09 11:48:44 ?# GHS_ProcessCertificate: Cert "Trustwave Global Certification Authority" serial "05F70E86DA49F346352EBAB2" not found, adding to GHS
? 8. Notice: ConsoleServiceCE.exe # 2023-10-09 11:48:45 ?# GHS_ProcessCertificate: Cert "Trustwave Global ECC P256 Certification Authority" serial "0D6A5F083F285C3E5195DF5D" not found, adding to GHS
? 9. Notice: ConsoleServiceCE.exe # 2023-10-09 11:48:45 ?# GHS_ProcessCertificate: Cert "Trustwave Global ECC P384 Certification Authority" serial "08BD85976C9927A48068473B" not found, adding to GHS
?10. Notice: ConsoleServiceCE.exe # 2023-10-09 11:48:46 ?# GHS_ProcessCertificate: Cert "T-TeleSec GlobalRoot Class 2" serial "01" not found, adding to GHS
?11. Notice: ConsoleServiceCE.exe # 2023-10-09 11:48:47 ?# GHS_ProcessCertificate: Cert "T-TeleSec GlobalRoot Class 3" serial "01" not found, adding to GHS
?12. Notice: ConsoleServiceCE.exe # 2023-10-09 11:48:48 ?# GHS_ProcessCertificate: Cert "TUBITAK Kamu SM SSL Kok Sertifikasi - Surum 1" serial "01" not found, adding to GHS
?13. Notice: ConsoleServiceCE.exe # 2023-10-09 11:48:48 ?# GHS_ProcessCertificate: Cert "TWCA Global Root CA" serial "0CBE" not found, adding to GHS
?14. Notice: ConsoleServiceCE.exe # 2023-10-09 11:48:49 ?# GHS_ProcessCertificate: Cert "UCA Extended Validation Root" serial "4FD22B8FF564C8339E4F345866237060" not found, adding to GHS
?15. Notice: ConsoleServiceCE.exe # 2023-10-09 11:48:50 ?# GHS_ProcessCertificate: Cert "UCA Global G2 Root" serial "5DDFB1DA5AA3ED5DBE5A6520650390EF" not found, adding to GHS
?16. Error: ConsoleServiceCE.exe # 2023-10-09 11:48:50 ?# Couldn't find beginning or ending tags
?17. Error: ConsoleServiceCE.exe # 2023-10-09 11:48:51 ?# Couldn't find beginning or ending tags
?18. Warning: ConsoleServiceCE.exe # 2023-10-09 11:48:57 ?# Cleared blocked/locked lists on Console Service startup
?19. Notice: ConsoleServiceCE.exe # 2023-10-09 11:49:16 ?# SHELL Connection from: 192.168.0.140
?20. Warning: CPHProcessor.exe # 2023-10-09 11:49:34 ?# CPHPlugin: getInstance()
?21. Notice: CPHProcessor.exe # 2023-10-09 11:49:34 ?# CresStore: Connections OK to redis
?22. Notice: HydrogenManager.exe # 2023-10-09 11:49:50 ?# CresStore: Connections OK to redis
?23. Notice: SimplSharpPro.exe # 2023-10-09 11:50:10 ?# Firmware does not support updating of the Write Priority at runtime. Minimum firmware version to make this feature work is 1.8002.0
?24. Notice: SimplSharpPro.exe # 2023-10-09 11:50:12 ?# Starting Programs...!
?25. Notice: SimplSharpPro.exe # 2023-10-09 11:50:14 ?# Flash Policy Server - Starting Server.
?26. Notice: SimplSharpPro.exe # 2023-10-09 11:50:14 ?# Flash Policy Server - Server Started.
?27. Notice: LogicEngine.exe # 2023-10-09 11:50:40 ?# **Program 1 Started**
?28. Notice: TLDM.exe # 2023-10-09 11:50:42 ?# ?Event rcvd is 8
?29. Error: LogicEngine.exe [App 1] # 2023-10-09 11:51:11 ?# Did not receive End of Query Acknowledge from device at Slot-02.IP-ID-16.Slot-01.ID-52.
?30. Warning: ConsoleServiceCE.exe # 2023-10-09 11:53:18 ?# SHELL connection being closed from address 192.168.0.140.
?31. Notice: ConsoleServiceCE.exe # 2023-10-09 11:53:23 ?# SHELL Connection from: 192.168.0.140
?32. Notice: ConsoleServiceCE.exe # 2023-10-09 11:55:21 ?# SHELL Connection from: 192.168.0.140
?33. Error: splusmanagerapp.exe [App 1] # 2023-10-09 11:55:47 ?# 10/9/2023 11:55:47 AM ConnectionManager.Connect: Exception occurred during connection.? Exception:System.Exception: Websocket client connect: Exception Thrown = (NullReferenceException)
? ?at Crestron.SimplSharp.CrestronWebSocketClient.WebSocketClient. 34. Error: splusmanagerapp.exe [App 1] # 2023-10-09 11:55:47 ?# Connect()
? ?at Crestron.RemoteService.SessionManager.ConnectionManager.Connect()
? ?at Crestron.RemoteService.SessionManager.ConnectionManager.Send(Byte[] messagebytes)
? ?at Crestron.RemoteService.SessionManager.SessionManager.Send(Byte[] message)
? 35. Error: splusmanagerapp.exe [App 1] # 2023-10-09 11:55:47 ?# ? at Crestron.RemoteService.MessageManagement.MessageManager.GenerateRequest(String requestedAction, Dictionary`2 parameters, ResponseCallback callback, Int64 transactionID)
? ?at Crestron.RemoteService.SessionManager.SessionManager.SendRegister(String r 36. Error: splusmanagerapp.exe [App 1] # 2023-10-09 11:55:47 ?# egistrationCode, ResponseCallback callback, Object callbackCustomObject)
? ?at Crestron.RemoteService.SessionManager.SessionManager.SendRegister(String registrationCode)
? ?at Crestron.RemoteServiceSimpl.SessionManagerSimpl.SendRegister(String registrat 37. Error: splusmanagerapp.exe [App 1] # 2023-10-09 11:55:47 ?# ionCode)
? ?at CrestronModule_REMOTE_SERVICE_CONNECTION_MANAGER_V2_0_0.CrestronModuleClass_REMOTE_SERVICE_CONNECTION_MANAGER_V2_0_0.REGISTRATIONCODE_OnChange_3(Object __EventInfo__)
? ?at Amib.Threading.Internal.WorkItem.n()
? ?at Amib.Threading.Intern 38. Error: splusmanagerapp.exe [App 1] # 2023-10-09 11:55:47 ?# al.WorkItem.Execute()
? ?at Amib.Threading.SmartThreadPool.f(WorkItem A_0)
? ?at Amib.Threading.SmartThreadPool.r()
?
?39. Error: splusmanagerapp.exe [App 1] # 2023-10-09 11:56:16 ?# 10/9/2023 11:56:16 AM SessionManager.RegisterCallback: Registration failed, ResultCode:100-TimedOutLocal?
On Fri, Oct 6, 2023 at 4:22?PM Dave H - Crestron True Blue Tech Support Engineer Since 2014 via <dhollander= [email protected]> wrote:
Agreed. A FW update is likely needed for compatibility, based on timeframes shown in release notes.
3-Series FW v1.503 is from 2018, while Voice Control v2.x modules are from Mar.2021.
|
I had an issue the other day with this. In my case I had just uploaded when everything stopped working. I didn't realize everything wasn't working as Alexa still showed everything except my family room online. I tried changing the modules to the latest, loading a backup before any changes, firmware and just about everything else. What fixed mine was, unregistering the processor with Alexa and Crestron, then reregister both places.
|
Hey Eric,
How exactly did you do that? If you mean logging into? and hitting the Delete?button, I tried that a lot. Is there any other procedure besides that?
Daniel
On Sat, Oct 14, 2023 at 10:36?PM Eric Luckart < eluckart@...> wrote: I had an issue the other day with this.? In my case I had just uploaded when everything stopped working.? I didn't realize everything wasn't working as Alexa still showed everything except my family room online.? I tried changing the modules to the latest, loading a backup before any changes, firmware and just about everything else.? What fixed mine was, unregistering the processor with Alexa and Crestron, then reregister both places.
|
Hi daniel
Today I experienced the control processor is not connected to the voice control registration web () Then I initialize the processor and delete the linked account, it works After that I unplug and reinstall the processor adapter (hard restart) Then I re-upload the program and start registration via the attached link, everything runs and works properly
Hey Eric,
How exactly did you do that? If you mean logging into? and hitting the Delete?button, I tried that a lot. Is there any other procedure besides that?
Daniel
On Sat, Oct 14, 2023 at 10:36?PM Eric Luckart < eluckart@...> wrote: I had an issue the other day with this.? In my case I had just uploaded when everything stopped working.? I didn't realize everything wasn't working as Alexa still showed everything except my family room online.? I tried changing the modules to the latest, loading a backup before any changes, firmware and just about everything else.? What fixed mine was, unregistering the processor with Alexa and Crestron, then reregister both places.
|
Hi Ady Agung!
Glad to see it worked for you, I tried the same here but the problem still persists.? 1) deleted the register in? 2) hard reset the processor (DIN-AP3 here). 3) re-register everything. 4) the registration column says "registered", the control system connection column says "not connected". I can even link my amazon account, it says "linked".?
But without the control system connection connecting to my processor Alexa is unable to find?the configured devices.
I'm on the latest firmware, dns is ok, ping is ok, timedate is ok. Voice control module is 2.0.0. System was working?fine for 15 months and suddenly stopped.? Here is the log of this attempt if you can spot anything I'm missing.? We have an open ticket in?the true blue support but things are progressing very slowly on their end...
?77. Notice: LogicEngine.exe # 2023-10-16 11:27:50 ?# **Program 1 Started**
?78. Info: LogicEngine.exe [App 1] # 2023-10-16 11:27:50 ?# ?Going to steady state now
?79. Info: CRESLOG.exe # 2023-10-16 11:27:51 ?# PersistentLog: Logging is started!
?80. Notice: TLDM.exe # 2023-10-16 11:27:51 ?# ?Event rcvd is 8
?81. Debug: HydrogenManager.exe # 2023-10-16 11:27:53 ?# cWinRegHelper::GetRegistryValue - could not read value for proxy_port
?82. Info: LogicEngine.exe [App 1] # 2023-10-16 11:27:59 ?# Configuration of Slave at Slot-02.IP-ID-16 complete.
?83. Error: LogicEngine.exe [App 1] # 2023-10-16 11:28:21 ?# Did not receive End of Query Acknowledge from device at Slot-02.IP-ID-16.Slot-01.ID-52.
?84. Notice: ConsoleServiceCE.exe # 2023-10-16 11:28:28 ?# SHELL Connection from: 192.168.0.140
?85. Info: splusmanagerapp.exe # 2023-10-16 11:29:29 ?# [WebSocket] Build time: Wed Nov ?9 03:29:15 2022 ? Starting up!!
?86. Info: splusmanagerapp.exe # 2023-10-16 11:29:30 ?# [WebSocket] Using default client cert.
?87. Exception 'Data Abort' (0x4): Thread-Id=084d00e6(pth=951c9000), Proc-Id=09850072(pprc=9515f488) 'splusmanagerapp.exe', VM-active=09850072(pprc=9515f488) 'splusmanagerapp.exe'
?88. PC=003e9460(???+0x003e9460) RA=00000085(???+0x00000085) SP=031ff98c, BVA=00000000
?89. Error: splusmanagerapp.exe [App 1] # 2023-10-16 11:29:31 ?# 10/16/2023 11:29:31 AM ConnectionManager.Connect: Exception occurred during connection.? Exception:System.Exception: Websocket client connect: Exception Thrown = (NullReferenceException)
? ?at Crestron.SimplSharp.CrestronWebSocketClient.WebSocketClient 90. Error: splusmanagerapp.exe [App 1] # 2023-10-16 11:29:31 ?# .Connect()
? ?at Crestron.RemoteService.SessionManager.ConnectionManager.Connect()
? ?at Crestron.RemoteService.SessionManager.ConnectionManager.Send(Byte[] messagebytes)
? ?at Crestron.RemoteService.SessionManager.SessionManager.Send(Byte[] message)
?91. Error: splusmanagerapp.exe [App 1] # 2023-10-16 11:29:31 ?# ? ?at Crestron.RemoteService.MessageManagement.MessageManager.GenerateRequest(String requestedAction, Dictionary`2 parameters, ResponseCallback callback, Int64 transactionID)
? ?at Crestron.RemoteService.SessionManager.SessionManager.SendRegister(String ?92. Error: splusmanagerapp.exe [App 1] # 2023-10-16 11:29:31 ?# registrationCode, ResponseCallback callback, Object callbackCustomObject)
? ?at Crestron.RemoteService.SessionManager.SessionManager.SendRegister(String registrationCode)
? ?at Crestron.RemoteServiceSimpl.SessionManagerSimpl.SendRegister(String registra 93. Error: splusmanagerapp.exe [App 1] # 2023-10-16 11:29:31 ?# tionCode)
? ?at CrestronModule_REMOTE_SERVICE_CONNECTION_MANAGER_V2_0_0.CrestronModuleClass_REMOTE_SERVICE_CONNECTION_MANAGER_V2_0_0.REGISTRATIONCODE_OnChange_3(Object __EventInfo__)
? ?at Amib.Threading.Internal.WorkItem.n()
? ?at Amib.Threading.Inter 94. Error: splusmanagerapp.exe [App 1] # 2023-10-16 11:29:31 ?# nal.WorkItem.Execute()
? ?at Amib.Threading.SmartThreadPool.f(WorkItem A_0)
? ?at Amib.Threading.SmartThreadPool.r()
?
?95. Error: splusmanagerapp.exe [App 1] # 2023-10-16 11:29:59 ?# 10/16/2023 11:29:59 AM SessionManager.RegisterCallback: Registration failed, ResultCode:100-TimedOutLocal?
On Mon, Oct 16, 2023 at 10:20?AM Ady Agung Syahputra < ady.putra@...> wrote: Hi daniel
Today I experienced the control processor is not connected to the voice control registration web () Then I initialize the processor and delete the linked account, it works After that I unplug and reinstall the processor adapter (hard restart) Then I re-upload the program and start registration via the attached link, everything runs and works properly
Hey Eric,
How exactly did you do that? If you mean logging into? and hitting the Delete?button, I tried that a lot. Is there any other procedure besides that?
Daniel
On Sat, Oct 14, 2023 at 10:36?PM Eric Luckart < eluckart@...> wrote: I had an issue the other day with this.? In my case I had just uploaded when everything stopped working.? I didn't realize everything wasn't working as Alexa still showed everything except my family room online.? I tried changing the modules to the latest, loading a backup before any changes, firmware and just about everything else.? What fixed mine was, unregistering the processor with Alexa and Crestron, then reregister both places.
|
Hi daniel,
After you init the processor and deleted linked account try to delete all devices in the alexa apps? Try to delete all the devices registered, and then do the re-register again maybe it will be work
Hi Ady Agung!
Glad to see it worked for you, I tried the same here but the problem still persists.? 1) deleted the register in? 2) hard reset the processor (DIN-AP3 here). 3) re-register everything. 4) the registration column says "registered", the control system connection column says "not connected". I can even link my amazon account, it says "linked".?
But without the control system connection connecting to my processor Alexa is unable to find?the configured devices.
I'm on the latest firmware, dns is ok, ping is ok, timedate is ok. Voice control module is 2.0.0. System was working?fine for 15 months and suddenly stopped.? Here is the log of this attempt if you can spot anything I'm missing.? We have an open ticket in?the true blue support but things are progressing very slowly on their end...
?77. Notice: LogicEngine.exe # 2023-10-16 11:27:50 ?# **Program 1 Started**
?78. Info: LogicEngine.exe [App 1] # 2023-10-16 11:27:50 ?# ?Going to steady state now
?79. Info: CRESLOG.exe # 2023-10-16 11:27:51 ?# PersistentLog: Logging is started!
?80. Notice: TLDM.exe # 2023-10-16 11:27:51 ?# ?Event rcvd is 8
?81. Debug: HydrogenManager.exe # 2023-10-16 11:27:53 ?# cWinRegHelper::GetRegistryValue - could not read value for proxy_port
?82. Info: LogicEngine.exe [App 1] # 2023-10-16 11:27:59 ?# Configuration of Slave at Slot-02.IP-ID-16 complete.
?83. Error: LogicEngine.exe [App 1] # 2023-10-16 11:28:21 ?# Did not receive End of Query Acknowledge from device at Slot-02.IP-ID-16.Slot-01.ID-52.
?84. Notice: ConsoleServiceCE.exe # 2023-10-16 11:28:28 ?# SHELL Connection from: 192.168.0.140
?85. Info: splusmanagerapp.exe # 2023-10-16 11:29:29 ?# [WebSocket] Build time: Wed Nov ?9 03:29:15 2022 ? Starting up!!
?86. Info: splusmanagerapp.exe # 2023-10-16 11:29:30 ?# [WebSocket] Using default client cert.
?87. Exception 'Data Abort' (0x4): Thread-Id=084d00e6(pth=951c9000), Proc-Id=09850072(pprc=9515f488) 'splusmanagerapp.exe', VM-active=09850072(pprc=9515f488) 'splusmanagerapp.exe'
?88. PC=003e9460(???+0x003e9460) RA=00000085(???+0x00000085) SP=031ff98c, BVA=00000000
?89. Error: splusmanagerapp.exe [App 1] # 2023-10-16 11:29:31 ?# 10/16/2023 11:29:31 AM ConnectionManager.Connect: Exception occurred during connection.? Exception:System.Exception: Websocket client connect: Exception Thrown = (NullReferenceException)
? ?at Crestron.SimplSharp.CrestronWebSocketClient.WebSocketClient 90. Error: splusmanagerapp.exe [App 1] # 2023-10-16 11:29:31 ?# .Connect()
? ?at Crestron.RemoteService.SessionManager.ConnectionManager.Connect()
? ?at Crestron.RemoteService.SessionManager.ConnectionManager.Send(Byte[] messagebytes)
? ?at Crestron.RemoteService.SessionManager.SessionManager.Send(Byte[] message)
?91. Error: splusmanagerapp.exe [App 1] # 2023-10-16 11:29:31 ?# ? ?at Crestron.RemoteService.MessageManagement.MessageManager.GenerateRequest(String requestedAction, Dictionary`2 parameters, ResponseCallback callback, Int64 transactionID)
? ?at Crestron.RemoteService.SessionManager.SessionManager.SendRegister(String ?92. Error: splusmanagerapp.exe [App 1] # 2023-10-16 11:29:31 ?# registrationCode, ResponseCallback callback, Object callbackCustomObject)
? ?at Crestron.RemoteService.SessionManager.SessionManager.SendRegister(String registrationCode)
? ?at Crestron.RemoteServiceSimpl.SessionManagerSimpl.SendRegister(String registra 93. Error: splusmanagerapp.exe [App 1] # 2023-10-16 11:29:31 ?# tionCode)
? ?at CrestronModule_REMOTE_SERVICE_CONNECTION_MANAGER_V2_0_0.CrestronModuleClass_REMOTE_SERVICE_CONNECTION_MANAGER_V2_0_0.REGISTRATIONCODE_OnChange_3(Object __EventInfo__)
? ?at Amib.Threading.Internal.WorkItem.n()
? ?at Amib.Threading.Inter 94. Error: splusmanagerapp.exe [App 1] # 2023-10-16 11:29:31 ?# nal.WorkItem.Execute()
? ?at Amib.Threading.SmartThreadPool.f(WorkItem A_0)
? ?at Amib.Threading.SmartThreadPool.r()
?
?95. Error: splusmanagerapp.exe [App 1] # 2023-10-16 11:29:59 ?# 10/16/2023 11:29:59 AM SessionManager.RegisterCallback: Registration failed, ResultCode:100-TimedOutLocal?
On Mon, Oct 16, 2023 at 10:20?AM Ady Agung Syahputra < ady.putra@...> wrote: Hi daniel
Today I experienced the control processor is not connected to the voice control registration web () Then I initialize the processor and delete the linked account, it works After that I unplug and reinstall the processor adapter (hard restart) Then I re-upload the program and start registration via the attached link, everything runs and works properly
Hey Eric,
How exactly did you do that? If you mean logging into? and hitting the Delete?button, I tried that a lot. Is there any other procedure besides that?
Daniel
On Sat, Oct 14, 2023 at 10:36?PM Eric Luckart < eluckart@...> wrote: I had an issue the other day with this.? In my case I had just uploaded when everything stopped working.? I didn't realize everything wasn't working as Alexa still showed everything except my family room online.? I tried changing the modules to the latest, loading a backup before any changes, firmware and just about everything else.? What fixed mine was, unregistering the processor with Alexa and Crestron, then reregister both places.
|
Hello again Ady,
I tried that but it seems like the problem is before any contact with amazon. I can link, unlink and delete all devices registered there,?no problems on that front.?
Regardless of any amazon account being registered to the processor's mac in the fusion portal, this processor should be connecting to crestron's service before, hence the "control system connection" column. As I understand?it, this is to show that the processor is in touch with the webservice on crestron's side. The third column is the connection to the amazon account (and that one is working fine, I can link and unlink no problems).
I even searched inside the processor folder (in the nvram folder)? I found the /usr/AlexaAppData folder with two files: settings.dat and configurations.dat. These are two json?files being generated on runtime with all the devices the project is configured to use. I tried to backup, delete those files and reboot the system. Those files are being created again, as soon as the processor initializes the voice control module and reads the configuration modules. This and the signal "initialized" being up inside the voice control system module shows me that the processor is up, the module is up but I can't connect.
To me it seems like I'm stuck on some weird connection problem to the service on crestron's side (you can see I get a nullpointer?exception in a websocket attempt) but I cannot for my life guess why this is happening.? We have even tried to put the processor on a DMZ for 10 min to expose all ports possible to internet connections (when you do this it's the same as plugging the processor directly on the wan router), same thing happens (nullpointer exception).
I checked the processor's??connection to internet in multiple different ways, dnstest, ping and even creating a DDNS and exposing ports 80 and 443 of the processor on my router, to access the processor native webserver via a 5g connection on my cell phone (which works fine btw).?
So, in conclusion, the processor has all access to internet, the external IP provided by the ISP is open nat (no ports blocked), all the external service ports are being routed (40000-50000) to local lan address of the processor, the processor also responds fine to external access via its native webserver and ddns. I can't shake the feeling that there's is some hidden configuration or cache or something that is breaking my local reference to crestron's external webservice?but I don't know for sure.
What do you think about it?
On Mon, Oct 16, 2023 at 11:46?AM Ady Agung Syahputra < ady.putra@...> wrote: Hi daniel,
After you init the processor and deleted linked account try to delete all devices in the alexa apps? Try to delete all the devices registered, and then do the re-register again maybe it will be work
Hi Ady Agung!
Glad to see it worked for you, I tried the same here but the problem still persists.? 1) deleted the register in? 2) hard reset the processor (DIN-AP3 here). 3) re-register everything. 4) the registration column says "registered", the control system connection column says "not connected". I can even link my amazon account, it says "linked".?
But without the control system connection connecting to my processor Alexa is unable to find?the configured devices.
I'm on the latest firmware, dns is ok, ping is ok, timedate is ok. Voice control module is 2.0.0. System was working?fine for 15 months and suddenly stopped.? Here is the log of this attempt if you can spot anything I'm missing.? We have an open ticket in?the true blue support but things are progressing very slowly on their end...
?77. Notice: LogicEngine.exe # 2023-10-16 11:27:50 ?# **Program 1 Started**
?78. Info: LogicEngine.exe [App 1] # 2023-10-16 11:27:50 ?# ?Going to steady state now
?79. Info: CRESLOG.exe # 2023-10-16 11:27:51 ?# PersistentLog: Logging is started!
?80. Notice: TLDM.exe # 2023-10-16 11:27:51 ?# ?Event rcvd is 8
?81. Debug: HydrogenManager.exe # 2023-10-16 11:27:53 ?# cWinRegHelper::GetRegistryValue - could not read value for proxy_port
?82. Info: LogicEngine.exe [App 1] # 2023-10-16 11:27:59 ?# Configuration of Slave at Slot-02.IP-ID-16 complete.
?83. Error: LogicEngine.exe [App 1] # 2023-10-16 11:28:21 ?# Did not receive End of Query Acknowledge from device at Slot-02.IP-ID-16.Slot-01.ID-52.
?84. Notice: ConsoleServiceCE.exe # 2023-10-16 11:28:28 ?# SHELL Connection from: 192.168.0.140
?85. Info: splusmanagerapp.exe # 2023-10-16 11:29:29 ?# [WebSocket] Build time: Wed Nov ?9 03:29:15 2022 ? Starting up!!
?86. Info: splusmanagerapp.exe # 2023-10-16 11:29:30 ?# [WebSocket] Using default client cert.
?87. Exception 'Data Abort' (0x4): Thread-Id=084d00e6(pth=951c9000), Proc-Id=09850072(pprc=9515f488) 'splusmanagerapp.exe', VM-active=09850072(pprc=9515f488) 'splusmanagerapp.exe'
?88. PC=003e9460(???+0x003e9460) RA=00000085(???+0x00000085) SP=031ff98c, BVA=00000000
?89. Error: splusmanagerapp.exe [App 1] # 2023-10-16 11:29:31 ?# 10/16/2023 11:29:31 AM ConnectionManager.Connect: Exception occurred during connection.? Exception:System.Exception: Websocket client connect: Exception Thrown = (NullReferenceException)
? ?at Crestron.SimplSharp.CrestronWebSocketClient.WebSocketClient 90. Error: splusmanagerapp.exe [App 1] # 2023-10-16 11:29:31 ?# .Connect()
? ?at Crestron.RemoteService.SessionManager.ConnectionManager.Connect()
? ?at Crestron.RemoteService.SessionManager.ConnectionManager.Send(Byte[] messagebytes)
? ?at Crestron.RemoteService.SessionManager.SessionManager.Send(Byte[] message)
?91. Error: splusmanagerapp.exe [App 1] # 2023-10-16 11:29:31 ?# ? ?at Crestron.RemoteService.MessageManagement.MessageManager.GenerateRequest(String requestedAction, Dictionary`2 parameters, ResponseCallback callback, Int64 transactionID)
? ?at Crestron.RemoteService.SessionManager.SessionManager.SendRegister(String ?92. Error: splusmanagerapp.exe [App 1] # 2023-10-16 11:29:31 ?# registrationCode, ResponseCallback callback, Object callbackCustomObject)
? ?at Crestron.RemoteService.SessionManager.SessionManager.SendRegister(String registrationCode)
? ?at Crestron.RemoteServiceSimpl.SessionManagerSimpl.SendRegister(String registra 93. Error: splusmanagerapp.exe [App 1] # 2023-10-16 11:29:31 ?# tionCode)
? ?at CrestronModule_REMOTE_SERVICE_CONNECTION_MANAGER_V2_0_0.CrestronModuleClass_REMOTE_SERVICE_CONNECTION_MANAGER_V2_0_0.REGISTRATIONCODE_OnChange_3(Object __EventInfo__)
? ?at Amib.Threading.Internal.WorkItem.n()
? ?at Amib.Threading.Inter 94. Error: splusmanagerapp.exe [App 1] # 2023-10-16 11:29:31 ?# nal.WorkItem.Execute()
? ?at Amib.Threading.SmartThreadPool.f(WorkItem A_0)
? ?at Amib.Threading.SmartThreadPool.r()
?
?95. Error: splusmanagerapp.exe [App 1] # 2023-10-16 11:29:59 ?# 10/16/2023 11:29:59 AM SessionManager.RegisterCallback: Registration failed, ResultCode:100-TimedOutLocal?
On Mon, Oct 16, 2023 at 10:20?AM Ady Agung Syahputra < ady.putra@...> wrote: Hi daniel
Today I experienced the control processor is not connected to the voice control registration web () Then I initialize the processor and delete the linked account, it works After that I unplug and reinstall the processor adapter (hard restart) Then I re-upload the program and start registration via the attached link, everything runs and works properly
Hey Eric,
How exactly did you do that? If you mean logging into? and hitting the Delete?button, I tried that a lot. Is there any other procedure besides that?
Daniel
On Sat, Oct 14, 2023 at 10:36?PM Eric Luckart < eluckart@...> wrote: I had an issue the other day with this.? In my case I had just uploaded when everything stopped working.? I didn't realize everything wasn't working as Alexa still showed everything except my family room online.? I tried changing the modules to the latest, loading a backup before any changes, firmware and just about everything else.? What fixed mine was, unregistering the processor with Alexa and Crestron, then reregister both places.
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Dave H - Crestron True Blue Tech Support Engineer Since 2014