I Think The Problem You Are Having Is Like What Someone as Said Below. The RTS Shade Motor Is Kind Of Like A Garage Opener it can Learn Multiple Shades Controls In It Weather It Be A Handheld Remote or? A Urtsii. The Easiest Thing Might Be To Reset The Motor To Defaults And Re-Learn The Hand Control First Then Re-Learn The Urtsii At The Correct Address. Maybe This Will Help.