I had a similar issue with a AV2 and the simpl+ modules that I was using from BSS would lock it every time. I could load the same program to a cp2e at work and it would work fine, both had v4.003 firmwares. That AV2 had v1 firmware when I got to it and I updated it to v4.003.
They only way I could get the AV2 to come back to life was to connect to it 232 and hold software btn and press release HW btn and keep holding the software for about 10 seconds. Initialize and restore it from command prompt. I then had to change to older BSS modules and reload the program and all was good.
I think crestron changed something from the the first generation of pro/av2's to the current and the first generation does not like the simpl+
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--- In Crestron@..., "RobK" <fooguy89@...> wrote:
Try booting up bypassing the program. You'd need to recompile the program that's in there (I thought they got erased on that major of an upgrade but maybe not) with the latest simpl + include4_2series.dat (in the latest database).
Program by pass = tap HW-R, then hold SW-R until you see the "bypassing program!" come up in the serial console (or just wait like a minute)
PS: since you have a serial console did you see ANYTHING after a HW-R...?
--- In Crestron@..., "coolaiddrinker" <coolaiddrinker@> wrote:
Also, I have tried HW-R about 2 -3 times with no success.
--- In Crestron@..., "coolaiddrinker" <coolaiddrinker@> wrote:
Hi Guys,
I am currently on a site where I tried to load a new project in AV2 that had firm rev 3.137 and system kept rebooting itself. So I performed SW-R to bypass the program and then upgraded the firmware to v4.003 but now i can't connect to the processor at all. The update was done through serial cable and trying to connect to it via serial as well.
When attempting to connect to processor, i get a warning in toolbox saying "the ability requested (code = productverfiypresence) is not supported on the device.
Any suggestions?
TIA
