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QSI683 randomly disconnecting

Pico de Paperis All Messages By This Member #28761 Dear All, I suffer from random camera disconnection. Camera: QSI683wsg with ASCOM platform 6.4 SP1 on Windows 10 Basically everything starts normally but then after a while I get a disconnection and the session is blocked. Even worse, normally it happens when I sleep so I wake?up in the morning only to realize I did only a small fraction of an entire night, which is so frustrating. Does anybody have the same issue and how did you solve it? Clear skies Nicola
Ray Stann All Messages By This Member #28762 开云体育 As a suggestion, you might try changing power cable.? That's my only thought. ? Ray toggle quoted message Show quoted text From: [email protected] [mailto:[email protected]] On Behalf Of Pico de Paperis via groups.io Sent: Tuesday, March 4, 2025 8:39 AM To: [email protected] Subject: [QSI-CCD] QSI683 randomly disconnecting Dear All, I suffer from random camera disconnection. Camera: QSI683wsg with ASCOM platform 6.4 SP1 on Windows 10 Basically everything starts normally but then after a while I get a disconnection and the session is blocked. Even worse, normally it happens when I sleep so I wake?up in the morning only to realize I did only a small fraction of an entire night, which is so frustrating. Does anybody have the same issue and how did you solve it? Clear skies Nicola
Steve Solon All Messages By This Member #28763 If your camera is plugged into a USB hub that is not powered, and the computer is running other software (planetarium, guiding, etc.), the computer will prioritize lower processor-demanding software first,?which is why my hub is powered. As Ray suggested, try new power and data cables. It would be interesting?to know what 'mode' light the camera shows in the morning (red, yellow, or green). Also, I use an older laptop, running Windows 10 with 8gb of RAM. Sometimes out in the observatory, where the Wifi signal is pretty non-existent, the security software?will attempt to run a scan during my imaging session. This used to cause an occasional problem, until?I turned off Wifi while imaging, which solved the issue. BTW, I also have a 683-wsg-8 camera.? ?- - Steve toggle quoted message Show quoted text On Tue, Mar 4, 2025 at 12:14?PM Ray Stann via <raystann=[email protected]> wrote: As a suggestion, you might try changing power cable.? That's my only thought. ? Ray From: [email protected] [mailto:[email protected]] On Behalf Of Pico de Paperis via Sent: Tuesday, March 4, 2025 8:39 AM To: [email protected] Subject: [QSI-CCD] QSI683 randomly disconnecting Dear All, I suffer from random camera disconnection. Camera: QSI683wsg with ASCOM platform 6.4 SP1 on Windows 10 Basically everything starts normally but then after a while I get a disconnection and the session is blocked. Even worse, normally it happens when I sleep so I wake?up in the morning only to realize I did only a small fraction of an entire night, which is so frustrating. Does anybody have the same issue and how did you solve it? Clear skies Nicola
Pictor User All Messages By This Member #28764 Nicola, Check the Properties of your USB Controllers in Device Manager (<Windows key>X), and see if "Allow the computer to turn off this device to save power" is checked in the Power Management tab.? If you have checked it before, check it again.? Sometimes Windows updates turn this back on. Good luck, Manning B?
Pico de Paperis All Messages By This Member #28783 Hello everybody, I finally fixed the issue with random disconnecting of the camera! It was a classical?"man in the middle" issue. All the devices mounted on the optical train were connected with both power supply and USB ports to my Wanderer Astro Plus V3 powerbox. Power supply seems fine, but the fault was in the USB ports of this powerbox. After reconnecting the USB cables to an industrial 12v powered USB Hub everything came back to normal. So be warned in case you were thinking of getting a powerbox for both 12v and USB. Clear skies Nicola toggle quoted message Show quoted text Il giorno mer 5 mar 2025 alle ore 21:28 Pictor User via <pictor-mb=[email protected]> ha scritto: Nicola, Check the Properties of your USB Controllers in Device Manager (<Windows key>X), and see if "Allow the computer to turn off this device to save power" is checked in the Power Management tab.? If you have checked it before, check it again.? Sometimes Windows updates turn this back on. Good luck, Manning B? -- Nicola Sky Monsters -

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