Make sure the USB cable is attached to both your QMX and computer BEFORE you turn on the QMX.? This is important.
Then activate the firmware update menu.
When doing so, in some cases (for some unknown reason) the QMX may turn off and the USB storage device will not pop up.? If this happens, simply press the power-on button, and the USB storage device should then appear.
After dragging the new QMX firmware file (make sure you unzip it first) to the QMX USB storage device window, the QMX should reboot after a few seconds into normal mode.? But sometimes (again for unknown reasons) it again powers off and doesn't auto-reboot.? If this happens, just press the power-on button again, and you should be operational with the new firmware.
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These failures to reboot during the firmware update process seem to happen on specific QMX units, so if it is happening on yours, it may always happen.? I have one that does that, another that reboots properly.
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Stan KC7XE