Hmmm...? sorry to hear that.?
I have upgraded 3 of my QMX, and downgraded 2 of them, and never encountered a problem with the receive audio.
So this is certainly not normal.
And yes, Factory Reset should reset all of the settings, so that shouldn't be the issue, either.
Is your audio gone regardless of which mode?? (CW, Digi, SSB)?
And it makes random pulsing noise but no signal reception?
Is this QMX+ a rev1, rev2, or rev3?? This sounds almost like a PCM1804 problem, but that should be rare on a rev2 or rev3.? And shouldn't have anything to do with a firmware update.
I recommend you use the terminal to do an Audio filter sweep, RF filter sweep, and Test ADC I/Q (for one selected band, with dummy load attached).? The results of those sweeps should give us a clue.
Stan KC7XE