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Received QDX Damaged - No Response From QRP-Labs

Curt M. All Messages By This Member #73866 Hi guys, I received my QDX early last week. It was under order number 50038. ?When I opened the package I noticed that IC6 was lying loose in the box with some of the traces completely removed from the board and in my opinion unrepairable. I immediately submitted a ticket on their website and a few days later emailed Hans at an address that I had for him but have not received a response.? I see that Hans is answering some information on here so I thought I’d make a third attempt at contacting him to try and get my board replaced.? Please help! Curt WU3U
Hans Summers All Messages By This Member #73867 Hi Curt I did see your email and I will get back to you shortly. I am dealing with very high workload at the present time.? 73 Hans G0UPL toggle quoted message Show quoted text On Fri, Nov 5, 2021 at 12:36 PM Curt M. <WU3URADIO@...> wrote: Hi guys, I received my QDX early last week. It was under order number 50038.? When I opened the package I noticed that IC6 was lying loose in the box with some of the traces completely removed from the board and in my opinion unrepairable. I immediately submitted a ticket on their website and a few days later emailed Hans at an address that I had for him but have not received a response.? I see that Hans is answering some information on here so I thought I’d make a third attempt at contacting him to try and get my board replaced.? Please help! Curt WU3U
Hans Summers All Messages By This Member #73868 Hi Curt That board must have taken some kind of hard knock during transit. We will send you a new board - but it will likely have to wait until the next batch because I don't have boards now. The stock was actually over-purchased, because the web server was so heavily overloaded?that it kept taking orders even when it reached zero stock, and 24 orders were placed after the stock should have reached?zero.? But in my opinion, I would be able to repair that -? the 5 pads which you have still on the board are all ground pads. The other three which have been ripped off, I would solder thin wire such as the #28 and connect them to the nearby resistor pads R20 and R21 where the traces used to route to.? I suggest someone on this list may bite your hand off to get hold of it and repair it...? 73 Hans G0UPL toggle quoted message Show quoted text On Fri, Nov 5, 2021 at 12:39 PM Hans Summers via <hans.summers=[email protected]> wrote: Hi Curt I did see your email and I will get back to you shortly. I am dealing with very high workload at the present time.? 73 Hans G0UPL On Fri, Nov 5, 2021 at 12:36 PM Curt M. <WU3URADIO@...> wrote: Hi guys, I received my QDX early last week. It was under order number 50038.? When I opened the package I noticed that IC6 was lying loose in the box with some of the traces completely removed from the board and in my opinion unrepairable. I immediately submitted a ticket on their website and a few days later emailed Hans at an address that I had for him but have not received a response.? I see that Hans is answering some information on here so I thought I’d make a third attempt at contacting him to try and get my board replaced.? Please help! Curt WU3U
Curt M. All Messages By This Member #73873 Hi Hans, keep me on the list for a new board for now but I will look closer at the board later tonight under the magnifier to see what you are suggesting. I don’t think cleaning up the remaining ground pads and tacking the chip back down to them will be a big deal. I guess at first look my concern was the traces going away from the resistors which must be more of a test point pad than anything. I thought maybe they were connected somewhere else which would have really messed things up. Looking at another picture that I took it looks like pins 6 & 8 get connected to the opposite sides of R21 and pin 5 goes to R20. I’ll give it a shot this evening and report back. Maybe I can do it with some Cat 5 wire if I can’t find any #28 magnet or insulated wire around. Curt WU3U
Hans Summers All Messages By This Member #73874 Hi Curt Attached is a zoom of the traces on the bottom of the board, in the area of that IC.? I coloured the pads in yellow, that are grounded, and I believe those pads are still in existence on your board. Likely because being connected to the ground plane, they are more strongly anchored to the board?substrate.? The remaining three pins 5 (SDA), 6 (SCL) and 8 (3.3V), I coloured orange. You can see that each of those is connected to one end of one of the two nearby?resistors. I outlined the two resistors in red and drew orange wires that you would need to connect from the IC pins to the resistor pads.? I don't think the repair is that difficult. But I am happy to send you a new board as soon as they are available... so if you prefer not to do the repair, that is an option but it will?probably be a 5 or 6 week wait unfortunately. And in that case I suggest giving it to someone else on the list who will bite your hand off to solder those three wires :-D? 73 Hans G0UPL toggle quoted message Show quoted text On Fri, Nov 5, 2021 at 1:17 PM Curt M. <WU3URADIO@...> wrote: Hi Hans, keep me on the list for a new board for now but I will look closer at the board later tonight under the magnifier to see what you are suggesting. I don’t think cleaning up the remaining ground pads and tacking the chip back down to them will be a big deal. I guess at first look my concern was the traces going away from the resistors which must be more of a test point pad than anything. I thought maybe they were connected somewhere else which would have really messed things up. Looking at another picture that I took it looks like pins 6 & 8 get connected to the opposite sides of R21 and pin 5 goes to R20. I’ll give it a shot this evening and report back. Maybe I can do it with some Cat 5 wire if I can’t find any #28 magnet or insulated wire around. Curt WU3U
Curt M. All Messages By This Member #73875 I think I can manage it being that you pointed out where these three traces go. I was a little overwhelmed until you explained what was going on. I’ll know more later this evening.? Curt WU3U
Bill Cromwell All Messages By This Member #73879 Hi, Over the years I have made such repairs using "wire wrap" insulated wire. If you have or can get some of that you will be pleased with the compliant workability routing where it needs to go. 73, Bill KU8H bark less - wag more toggle quoted message Show quoted text On 11/5/21 6:49 AM, Curt M. wrote: I think I can manage it being that you pointed out where these three traces go. I was a little overwhelmed until you explained what was going on. I’ll know more later this evening. Curt WU3U
Hans Summers All Messages By This Member #73880 Hi Curt I think I can manage it being that you pointed out where these three traces go. I was a little overwhelmed until you explained what was going on. I’ll know more later this evening.? I just saw that I did actually reply two days ago to the helpdesk ticket that you raised, however it is not marked as you having read my reply.? Anyway I will leave this with you for now and please let me know off-list if it does not work out.? 73 Hans G0UPL
John Kirby All Messages By This Member #73897 Curt I'll pay $75 plus shipping to fix that kit 72 73 John N3AAZ
Julian N4JO Member Profile All Messages By This Member #73925 On Fri, Nov 5, 2021 at 04:46 AM, Hans Summers wrote: I suggest someone on this list may bite your hand off to get hold of it and repair it...? Somebody mention my name? ;-)? Yes, I'd be happy to fix it for you, return shipping being your only cost. ? -- Julian, N4JO.
Ham Radio #73941 Bill and Curt: Even better, try to obtain ?teflon insulated wire wrap wire. Makes a nice job for repairing or patching PCBs. -- 73, Bernie, VE3FWF
Al Holt All Messages By This Member #73956 Another aye vote for WW wire. But, considering the distance between components in this case, I think stipping the wire with a short (tiny) bit of insulation might be tricky.? --Al WD4AH??

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