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Assembled QMX Unkown USB Device


 

Hey all, got my assembled QMX this week and have been attempting to get going with digi modes.? The manual indicates it should just work with windows, but I'm getting a "USB device not recognized" upon plugging it in, and the device manager shows Unknown USB Device (Device Descriptor Request Failed).? I have tried several different cables including ones that work to transfer files from my Pixel phone.? I've tried different USB ports, and turning both the PC and the radio on and off again.? I can buy a new cable (any recommendations?) if that is the most likely issue, but since it'll take about a week and a half to get it, are there other things I should try first???


 

Hi,

Have you tried connecting with a different computer? ?I have had issues with Windows laptop recognizing USB devices.

Ed ?KN6NZW


 

How are you plugging it in? The correct process is plug in then turn on. If you plug it in already turned on it will often not be recognised.?


 

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Is it powered up and turned on when you plug in the USB? The QMX is not powered from the USB at all...

-- 
Paul -- AI7JR


 

For what it's worth, my QMX doesn't want to work with my MacBook, but works totally fine with my Linux machine. I haven't investigated why that is yet.


 

It not working on a macbook vs linux is likely that you have a Rev 1 pcb without the 5.1k resistors on the USB Type-C connector. It has nothing to do with mac/linux, but whether you are using a type-c only cable or an adapter cable to type-a, which includes the resistor.

If you're using the same type-c only cable for both or have a Rev 2 or later, then this isn't your issue.

--
Ahmed Charles

On Monday, June 17th, 2024 at 12:18 PM, wkjagt@... <wkjagt@...> wrote:

For what it's worth, my QMX doesn't want to work with my MacBook, but works totally fine with my Linux machine. I haven't investigated why that is yet.


 

Hmm, well, that is working today... I'm confused because I'm 99.99999% sure I tried turning it off and back on again several times last night with no luck, but the first try today worked.? I also tried turning it on first and then connecting it today and sure enough, same error.? Turning it off and back on again immediately recognized the device correctly today.??

Super confused... but happy to be moving forward.? Thank you!