I stopped working on this survey after the second question. It wanted me to identify which of several categories I fit in, and it would only allow me to select one. I fit in at least two or three. I refuse to limit my responses to only one category.

Michael Byington

Contact Information: Michael Byington, Certified Orientation and Mobility Specialist

President of Kansas Association for the Blind and Visually Impaired

Membership Coordinator for Friends In Art of the American Council of the Blind

712 S Kansas Avenue, Suite 414

Topeka, Kansas 66603

(785) 221-7111

ByingtonCOMS@...

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I also quit, however, it was about 18 questions in – a number of questions said you could choose all that apply – but you could only pick one.? Also, it was 89 questions long and It took me forever to get to 18 with all the narriative questions asked.? I am sorry but I don’t have the time for such a massively time consuming survey.? Maybe, it could be condensed.? Many questions were basically the same, just asked different ways.? Thanks!

Michael,

I really appreciate you letting me know, and I’m so sorry the inconvenience. The reasoning for the limitation to only pick one choice is that the survey has applied logic that directs you, based on how you answered, to certain sections of the survey. That way, you don’t have to go through the whole process if you are, for example, a student or adult consumer. I tried to word it in such a way that would indicate the role/position you most identify with in regards to O&M needs. I can see how that would be limiting.

However, you may take it as many times as you like. That is one option.

I really appreciate your feedback about this. I will take it to APH stakeholders as an example of the need for a more robust survey subscription in the future.

Thanks,

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Denise Snow, CPACC, CKM, (she/her)

UX Research Strategist

Educational Product Innovations

American Printing House

1839 Frankfort Avenue, Louisville, KY 40206

(502) 899-2288

dsnow@...

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Hi Jenny,

Again, thanks for the feedback about the survey. I will look into those issues.

I did deliberately leave all open-ended questions as not required so folks could skip if necessary.

As I was saying to Michael, perhaps a more robust survey subscription in the future would be helpful. The ability to leave a survey and come back to continue the survey is another example. I will take this to my stakeholders.

And again, thanks for the feedback. It’s much appreciated.

Best,

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Denise Snow, CPACC, CKM, (she/her)

UX Research Strategist

Educational Product Innovations

American Printing House

1839 Frankfort Avenue, Louisville, KY 40206

(502) 899-2288

dsnow@...

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All,

I wanted to let you know that I have addressed the issues Jenny mentioned about “check all that apply” questions. If you abandoned the survey for this reason, please consider giving it another go.

I understand the comprehensiveness of the survey may be too much. We (APH) really want to try to get as much feedback from as many different customers as possible. The length of the survey is different for different customer types.

The feedback we get will directly affect the APH O&M Road Map for product development, so we need to hear from you.

Again, I apologize for any inconvenience caused by particular questions. Hopefully, I have caught them all.

Best regards to you all.

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Denise Snow, CPACC, CKM, (she/her)

UX Research Strategist

Educational Product Innovations

American Printing House

1839 Frankfort Avenue, Louisville, KY 40206

(502) 899-2288

dsnow@...

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