|
I don't think I've ever posted to this group before, but I have to say I am so frustrated with trying to receive a copy of my license from Mach Support after a hard disk fail that I'm about ready not to do business with them again nor recommend them - which is a shame, because I like their product. Has anybody else had difficulty with retrieving a copy of their license before? Any recommendations on how I can proceed without buying a new license? I am scraping through old hard drives trying to find an email or license file, but this is taking a while, and I'm not sure how successful I'll be. It's my bad that I lost the license, but I feel the company has the ability to replace it, and they just don't want to (I was told the Sales Manager said they would send the license to the original email on file). I've been told that since my original email has changed (ISP went away through mergers and closures) they could not send me a new one. I registerd Mach 3 over 11 years ago and have a paper copy of the then" License Manager" sending me the license (apparently this is not acceptable). I'm open to suggestions on how to proceed without shelling out money for a license I already purchased.
Thanks in advance!
|
This is probably blatantly?illegal, but I have a Mach3 license file that I don't use. I use Mach4 now and will NOT use?Mach3 again. I don't know if you can just use someone else's?license file, but I'd gladly email it to you!!! I'll keep an eye out for goon's pulling up in my driveway with black SUV's. That said, you learned a valuable lesson, back up the license file to ten different places.
I don't think I've ever posted to this group before, but I have to say I am so frustrated with trying to receive a copy of my license from Mach Support after a hard disk fail that I'm about ready not to do business with them again nor recommend them - which is a shame, because I like their product. Has anybody else had difficulty with retrieving a copy of their license before? Any recommendations on how I can proceed without buying a new license? I am scraping through old hard drives trying to find an email or license file, but this is taking a while, and I'm not sure how successful I'll be. It's my bad that I lost the license, but I feel the company has the ability to replace it, and they just don't want to (I was told the Sales Manager said they would send the license to the original email on file). I've been told that since my original email has changed (ISP went away through mergers and closures) they could not send me a new one. I registerd Mach 3 over 11 years ago and have a paper copy of the then" License Manager" sending me the license (apparently this is not acceptable). I'm open to suggestions on how to proceed without shelling out money for a license I already purchased.
Thanks in advance!
|
Yes sir... that probably is illegal, and is certainly against the vendors terms of transferring licenses. I do appreciate the offer, but bad karma from my perspective.
Ironically, I was going to buy Mach4, but wanted to get Mach3 back up and running as I hadn't used it in many years. Sadly, I also purchased a PMDX 411 in anticipation of this, but the absolutely atrocious customer service has me rethinking my intentions. I purchased a Mesa 7I76E last night, and intend to spin up a LinuxCNC controller. I experiment a lot with technology, so guess it's time for me to check out a new controller. It's really to bad, I did like the Mach3 product, but really hate funding a company with shitty service.
Anyhow I'll have some time to work on trying to recover the license file tomorrow, so maybe I'll get lucky.
|
fauffing,
We at PMDX have not seen any communications from you since your PMDX-411 purchase. Hopefully we are not the source of your frustrations.
If you do decide not to use the PMDX-411, you can return it and we will refund your purchase price less a restocking fee that covers our cost for retesting the unit.
On the other hand, do you realize that you can install the demo of Mach4 and play with the real hardware for up to five minutes each time you start the program? Or if you use the supplied "simulator" hardware you can play as long as you like.
Regards,
Steve Stallings
PMDX
|
It’s hard to believe you
got poor customer service from PMDX. I have used their products for many years
and they have always been helpful and courteous.
?
?
toggle quoted message
Show quoted text
From: [email protected] [mailto:[email protected]] On Behalf
Of fauffing via groups.io
Sent: Saturday, May 8, 2021 8:32 PM
To: [email protected]
Subject: Re: [MachCNC] Mach License Help
?
Yes sir... that probably is illegal, and is certainly
against the vendors terms of transferring licenses. I do appreciate the offer,
but bad karma from my perspective.
Ironically, I was going to buy Mach4, but wanted to get Mach3 back up and
running as I hadn't used it in many years. Sadly, I also purchased a PMDX 411
in anticipation of this, but the absolutely atrocious customer service has me
rethinking my intentions. I purchased a Mesa 7I76E last night, and intend to
spin up a LinuxCNC controller. I experiment a lot with technology, so guess
it's time for me to check out a new controller. It's really to bad, I did like
the Mach3 product, but really hate funding a company with shitty service.
Anyhow I'll have some time to work on trying to recover the license file
tomorrow, so maybe I'll get lucky.
|
|
This email has been checked for viruses by Avast antivirus software.
|
|
Steve,
I am surprised you responded. I purchased Mach4 as soon as it was available and your controller since we had spoken at a show. It sort of ran but kept failing in the middle of a long program. I switched back to my old computer and Mach3.? I attempted off and on for a year to get support from you and finally I switched to a different?controller.? I have been using Mach4 with no regrets since.?
On Sat, May 8, 2021 at 9:04 PM Steve Stallings < stevesng@...> wrote: fauffing,
We at PMDX have not seen any communications from you since your PMDX-411 purchase. Hopefully we are not the source of your frustrations.
If you do decide not to use the PMDX-411, you can return it and we will refund your purchase price less a restocking fee that covers our cost for retesting the unit.
On the other hand, do you realize that you can install the demo of Mach4 and play with the real hardware for up to five minutes each time you start the program? Or if you use the supplied "simulator" hardware you can play as long as you like.
Regards,
Steve Stallings
PMDX
|
PMDX Support is really good!? I've got both a PMDX-125 and a PMDX-126 and perfectly happy with them and their support. ? However I suspect the PMDX-411 doesn't work with LinuxCNC which is a real shame.? It would be nice if someone finally built something that works for both systems. John ? ?
toggle quoted message
Show quoted text
From: [email protected] [mailto:[email protected]] On Behalf Of shadowairport1
Sent: May-08-21 6:17 PM
To: [email protected]
Subject: Re: [MachCNC] Mach License Help? It’s hard to believe you got poor customer service from PMDX. I have used their products for many years and they have always been helpful and courteous. ? ? Yes sir... that probably is illegal, and is certainly against the vendors terms of transferring licenses. I do appreciate the offer, but bad karma from my perspective.
Ironically, I was going to buy Mach4, but wanted to get Mach3 back up and running as I hadn't used it in many years. Sadly, I also purchased a PMDX 411 in anticipation of this, but the absolutely atrocious customer service has me rethinking my intentions. I purchased a Mesa 7I76E last night, and intend to spin up a LinuxCNC controller. I experiment a lot with technology, so guess it's time for me to check out a new controller. It's really to bad, I did like the Mach3 product, but really hate funding a company with shitty service.
Anyhow I'll have some time to work on trying to recover the license file tomorrow, so maybe I'll get lucky. ?
| This email has been checked for viruses by Avast antivirus software.
|
|
I did some similar research.? Not because I lost my license as it's normally in use on a CNC router, not a milling machine, but just for interest sake. ??I created a dual boot PC with WIN-XP and LinuxCNC and the first crack ran from the parallel port for both into a PMDX-126. ? Since then I've expanded the interface to deal with Servos and fault signals and that added issues that MACH3 doesn't deal as well with since I also use the Charge Pump.? I need to toggle the OFFLINE button to get out of some fault conditions. ? Since then I've switched over to using the MESA 7i92H Ethernet to dual parallel port and borrow the USB Smooth Stepper from the CNC router to get the higher stepping speeds not possible with the parallel port version. ? What MACH3 (and I imagine MACH4) gives you are the wizards which are very very useful.? There are Linux command line programs available from various sources that will do what the wizards do but not with the flare.? ? I've been creating some easier to use dialog based applications, compared to command line, to do what the wizards do.? They are written in Lazarus Free Pascal and so run on Pi4 with LinuxCNC, BeagleBone with MachineKit, PC with LinuxCNC and WIN-XP/7/10. ? I think LinuxCNC has a steeper learning curve than MACH3 although the support group is very helpful.? Certainly compared to selecting and configuring I/O it can be scary if you shift away from the norm compared to MACH3.? But there are some good dialog apps that take you through the entire configuration process and create the .ini and .hal text files that describe the environment. ? I'm sure the next question would be which do I like better?? I don't know yet.? To get a true comparison I'd now have to get an Ethernet Smooth Stepper and it was way more expensive compared to the MESA.? It's a pain to move the USB SS back and forth from the CNC router and my MACH3 license is really just in use for the one machine. ? John ? ? ?
toggle quoted message
Show quoted text
From: [email protected] [mailto:[email protected]] On Behalf Of fauffing via groups.io
Sent: May-08-21 5:32 PM
To: [email protected]
Subject: Re: [MachCNC] Mach License Help? Yes sir... that probably is illegal, and is certainly against the vendors terms of transferring licenses. I do appreciate the offer, but bad karma from my perspective.
Ironically, I was going to buy Mach4, but wanted to get Mach3 back up and running as I hadn't used it in many years. Sadly, I also purchased a PMDX 411 in anticipation of this, but the absolutely atrocious customer service has me rethinking my intentions. I purchased a Mesa 7I76E last night, and intend to spin up a LinuxCNC controller. I experiment a lot with technology, so guess it's time for me to check out a new controller. It's really to bad, I did like the Mach3 product, but really hate funding a company with shitty service.
Anyhow I'll have some time to work on trying to recover the license file tomorrow, so maybe I'll get lucky.
|
Let me be very clear... the problem is NOT IN ANY WAY PMDX! The 411 is sitting in the bag, brand new, and I only mentioned the PMDX because I was planning on buying Mach 4 to use with the 411. I have a PMDX 125 from many years ago and had a recent conversation about expansion and other topics which was awesome! PMDX CUSTOMER SERVICE IS TOP NOTCH! I will continue to do business with PMDX when the opportunity allows me to.
My grievance is exclusively with the vendor of Mach3 for not providing better assistance in recovering the license file, in not sending me the license file because my email changed, for a sales manger suggesting license files are not transferable, and my memory fading after 10 years. I assume responsibility for not having the details and not having a copy of the file. I am only disappointed in the response and stance the vendor's sales manager took in the matter, their interest in selling me a new license, and apparent lack of interest in helping me resolve the problem. They have no clue about my use of the license since purchase, and I didn't even get a request for a phone call before emails went quiet.
Anyhow, I was just looking for a reasonable solution on the board, and really didn't want it escalate beyond my request for a possible solution. PMDX IS AWESOME! Their customer service is top notch and far exceeded my expectations. I would not hesitate to recommend PMDX to anyone.
|
John, thanks for the reply. I work with technology daily, and sometimes just want a solution that works on my own machines... so I don't have to work with technology. That's what Mach3 provided me. I also used DeskNC (I think) many years ago. I do get the urge to tinker once in a while, and sometimes I get forced into problem solving because of my own dumb mistakes - like this one. I've been so busy for a long time I haven't really been able to cut metal, and am just coming around to it again. Anyhow, I do appreciate your perspective. Thanks!
|
toggle quoted message
Show quoted text
From: [email protected] < [email protected]> On Behalf Of fauffing via groups.io Sent: Saturday, May 8, 2021 9:48 PM To: [email protected]Subject: Re: [MachCNC] Mach License Help ? [Edited Message Follows] Let me be very clear... the problem is NOT IN ANY WAY PMDX! The 411 is sitting in the bag, brand new, and I only mentioned the PMDX because I was planning on buying Mach 4 to use with the 411. I have a PMDX 125 from many years ago and had a recent conversation about expansion and other topics which was awesome! PMDX CUSTOMER SERVICE IS TOP NOTCH! I will continue to do business with PMDX when the opportunity allows me to.
My grievance is exclusively with the vendor of Mach3 for not providing better assistance in recovering the license file, in not sending me the license file because my email changed, for a sales manger suggesting license files are not transferable, and my memory fading after 10 years. I assume responsibility for not having the details and not having a copy of the file. I am only disappointed in the response and stance the vendor's sales manager took in the matter, their interest in selling me a new license, and apparent lack of interest in helping me resolve the problem. They have no clue about my use of the license since purchase, and I didn't even get a request for a phone call before emails went quiet.
Anyhow, I was just looking for a reasonable solution on the board, and really didn't want it escalate beyond my request for a possible solution. PMDX IS AWESOME! Their customer service is top notch and far exceeded my expectations. I would not hesitate to recommend PMDX to anyone.
|
I reached out via the machsupport website. I purchased direct in 2010. I'm not big into just dumping on a companies name.
|
I was able to recover my original license. Thanks for the conversation on the topic.
|
