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Might be the gearbox has the older heat welded rivets and they are broken or loose? Of these are the gearboxes with screws they can be tightened unless the are stripped. In any case you don't want the servo motors loose as this can cause tracking issues.?
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Sounds like some disassembly is required to determine what is allowing the looseness. If the OP has the old plastic rivet gear boxes and they are damaged my suggestion is to replace both gear boxes to avoid this in the near future.?
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Keep us posted.?
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Chip Louie Chief Daydreamer Imagination Hardware?
Astrospheric Forecast - South Pasadena, CA?