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Losmandy tech support

 

Do these people answer tech support questions? I get no responses to any questions.
 

On Wed, Dec 11, 2024 at 05:56 PM, Brian wrote:
Do these people answer tech support questions? I get no responses to any questions.
I suggest you give them a call.
 

On Wed, Dec 11, 2024 at 02:56 PM, Brian wrote:
Do these people answer tech support questions? I get no responses to any questions.
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Of course they do.? But you will get the most responsive and widest range of experience right where you are now.??
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Chip Louie Chief Daydreamer Imagination Hardware?

Astrospheric Forecast - South Pasadena, CA?
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Well, even after emailing Tanya I get no reply. So here's what I have
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I'm trying to adjust the worm mesh to the gear on the RA axis. I'm getting an RA stall. I watched this video
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It's a very simple adjustment except, on my G11T, the 2 screws that should be tightened to relieve the pressure on the worm does just the opposite. On my mount when I tighten the screws, they?apply pressure?to the worm. I have to loosen the screws or the motor stalls. Something is backwards. I can't even tighten the bolts that attach the worm block to the mount.? The clockwise turn of the bolt forces the worm down and will stall the motor. So, I have a very loose RA (lots of backlash) and no way to tighten it up.
Any help is appreciated.
 

As I said before, call them during business hours to get in touch.
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Are you getting stalls even when the gear/worm mesh is loose? How balanced is your mount? Do you get stalls if you remove the motor off the mount (i.e., fully unloaded)?
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On Sun, Dec 15, 2024 at 01:13 PM, Brian wrote:

Well, even after emailing Tanya I get no reply. So here's what I have
?
I'm trying to adjust the worm mesh to the gear on the RA axis. I'm getting an RA stall. I watched this video
?
?
It's a very simple adjustment except, on my G11T, the 2 screws that should be tightened to relieve the pressure on the worm does just the opposite. On my mount when I tighten the screws, they?apply pressure?to the worm. I have to loosen the screws or the motor stalls. Something is backwards. I can't even tighten the bolts that attach the worm block to the mount.? The clockwise turn of the bolt forces the worm down and will stall the motor. So, I have a very loose RA (lots of backlash) and no way to tighten it up.
Any help is appreciated.
 

I will call. They're pretty busy I'm sure.
I've been using the mount all summer. Now that colder weather is here it needed adjustment. I was just hoping for a non-ordeal fix.
 

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Confirm for us what mount you have, if possible include a photo so we can see what you are working with.? Also did you buy the mount new from Losmandy or is this an older used mount??
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--

Chip Louie Chief Daydreamer Imagination Hardware?

Astrospheric Forecast - South Pasadena, CA?
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Make sure the worm gear is remaining parallel to the worm wheel and before fastening try a little synthetic grease under the bolt head and washer to help minimize the fastener friction as it is tightening from moving the worm block.
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This is a 6 month old G11T. I received an email from Tanya and in fact the worm adjustment is opposite from what is shown in a video they put out. Who knew? Any way lubing the bolts before tightening is a good idea. I'm also going to put a shim under the worm block before I tighten it. Seems like the system in the video is much better than what I have. Don't know why they would change it.
 

Hello Bryan, I have the same mount, the adjustment of the AR worm is quite simple, the only thing that is contrary to the sample video, I do the adjustment in several steps, first I separate the worm from the crown and I adjust it a little to the crown, then I tighten the worm block and this movement will bring the worm a little closer to the crown, I adjust the distance from the worm to the crown again definitively and I give a strong tightening to the worm block and that would be it, It's very easy to do, good luck.

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