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Losmandy announcement


Brian Valente
 

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Hi everyone

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A quick note to let you know I am now officially part of Losmandy.?

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I will be wearing a lot of different hats, but one of the most important is technical support. I am a longtime losmandy owners and I always felt they could be doing better in this department, and i give Scott credit that he agreed, and so here we are!

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In terms of the forums, i will continue to participate and offer suggestions from my experience. I will now also be able to hunt down information and details that Losmandy will have.

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I also expect to be doing some updated/improved video tutorials and explanations – I’m open to suggestions, just let me know!

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In terms of "official" support, please use the email techsupport@... - i monitor that, and it's a tracking system that I can also route to other people as necessary.?I will do my best to respond everywhere else, but that email gets the priority!

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I also hope you will consider posting or sending suggestions to me so Losmandy can improve products based on your input.

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I'm excited - i don't think we as Losmandy users have really had this in the past, but we do now!

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Brian?

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Brian Valente

Losmandy Astronomical

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Losmandy.com

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Well done Brian, good to hear...and earned!
--
Brendan


 

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Wow that is amazing, congrats?Brian!! I will certainly be emailing you ?

Ross


From: [email protected] <[email protected]> on behalf of Brendan Smith <brenatlilydale@...>
Sent: Wednesday, February 26, 2020 1:09 AM
To: [email protected] <[email protected]>
Subject: Re: [Losmandy_users_io] Losmandy announcement
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Well done Brian, good to hear...and earned!
--
Brendan


Sonny Edmonds
 

Glad to hear it Brian!
I know your help to me was great getting the nuances of ASCOM running along with my new GM811G.
Congratulations!
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SonnyE


(I suggest viewed in full screen)


Sonny Edmonds
 

I sent you an email, too.
But maybe thew Group can help as well.
Recently I enguaged a guy who's friend cannot get her GM811G to worked with NINA.
So maybe there are some pointers to get these other programs like NINA, and APT to smoothly integrate the Gemini 2 for them?
It has to be bone simple. I volunteer to be a guinea pig. ;^)
--
SonnyE


(I suggest viewed in full screen)


 

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Hi Sonny

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I responded to your email inquiry as well.

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Kathy might this be you from a few months back?

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From my conversations with Kathy and some updated settings (and now meridian flip working with new settings) I think NINA is working great with the GM811G

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Thanks

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Brian

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portfolio https://www.brianvalentephotography.com/

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From: [email protected] [mailto:[email protected]] On Behalf Of Sonny Edmonds
Sent: Wednesday, February 26, 2020 9:23 AM
To: [email protected]
Subject: Re: [Losmandy_users_io] Losmandy announcement

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I sent you an email, too.
But maybe thew Group can help as well.
Recently I enguaged a guy who's friend cannot get her GM811G to worked with NINA.
So maybe there are some pointers to get these other programs like NINA, and APT to smoothly integrate the Gemini 2 for them?
It has to be bone simple. I volunteer to be a guinea pig. ;^)
--
SonnyE


(I suggest viewed in full screen)


Jim Waters
 

Great news Brian....!


Sonny Edmonds
 

Hi Jim!
Welcome to the bull pen.
Brian is the guy to get things solved.
--
SonnyE


(I suggest viewed in full screen)


 

As long as I don't get a bill for all the help I've gotten in the past from you congrats! Haha.

Les


 

Best news I've heard in a long time, really very much needed. Congrats and thanks!

Lawrence

On Thursday, February 27, 2020, 06:28:14 AM PST, <lesleyrgreen@...> wrote:


As long as I don't get a bill for all the help I've gotten in the past from you congrats! Haha.

Les


Arun Hegde
 

That's really great. Losmandy has been very helpful when I've had real issues, but their response to smaller questions left something to be desired. Hopefully, this helps in that regard.