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I put up a question to a support page about an obsolete data acquisition system and got definitive attention by an engineer who knew the system and could help me. Maybe asking directly for support is better than the forums?

There are these perennial concerns about them cold shouldering people
using legacy hardware. I remember the last time this went around they
did a whole charm offensive online.

On Sun, Feb 16, 2025 at 12:23?AM Peter Gottlieb via groups.io
<hpnpilot@...> wrote:

I put up a question to a support page about an obsolete data acquisition system and got definitive attention by an engineer who knew the system and could help me. Maybe asking directly for support is better than the forums?

Peter

On Feb 15, 2025, at 7:26?PM, WReeve via groups.io <whitreeve@...> wrote:

?
Hello - Does anyone on this group use the Keysight Forum at ?

I have had poor luck with it for the last few years.

I have had no responses to inquiries about still in product test equipment. Prior to that, Keysight personal actually helped but no longer.

Inquiries to the Keysight tech support contact webpage always results in "We're sorry, you don't have a contract so we don't want to help you". Even for basic and simple questions about features and so on.

Thanks
--

Whitham D. Reeve
Anchorage, Alaska USA
---

A couple of attempts I made to post a question to keysight community (I think that what you're referring to as keysight forum?) did not ever appear online (once late last year, once sometime in late January.) In the past, I'd occasionally posted a question there and had responses and/or discussion.

I saw a banner on keysight community a month or so ago saying something to the effect that the community was going to be replaced by an AI driven solution mechanism, or something to that effect. (sigh...)

Tonight,



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On Tuesday 25 February 2025 10:00:25 pm David Feldman via groups.io wrote:

I saw a banner on keysight community a month or so ago saying something to the effect that the community was going to be replaced by an AI driven solution mechanism, or something to that effect. (sigh...)

I am bumping into this more and more lately, and hating every minute of it...

--
Member of the toughest, meanest, deadliest, most unrelenting -- and
ablest -- form of life in this section of space, ?a critter that can
be killed but can't be tamed. ?--Robert A. Heinlein, "The Puppet Masters"
-
Information is more dangerous than cannon to a society ruled by lies. --James
M Dakin

This will get OT very quickly, but I personally started developing skills of navigating as quickly as possible through the AI-governed parts of phone menus and getting to live reps. It's getting harder and harder and more frequently impossible over the passage of time...
Radu.

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and by the time I do get to someone ...my attitude is not very pleasant.
搁别苍é别

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At least in its current state, "AI" is a poor substitute for the real thing. I was looking for a 20W 50 ohm attenuator the other day and the text associated with them read like a dictionary definition, but no useful information about even the type of attenuator I was looking at.

In truth, it should be called "CI", because the attribute that's driving its adoption is CHEAP information

.

On 2/26/25 20:35, Adrian Godwin via groups.io wrote:

It's 'artificial' in the same sense as artificial flavouring or artificial grass.
'Fake' is probably a more conveniently accurate term.
I will welcome machine intelligence on day, but this isn't it.

Well, it certainly is good at what it was apparently intended for: Identifying investors who don't have the mental capacity to understand what it actually is, and bilking them out of every dime.

It is GREAT at that.

-Dave

--
Dave McGuire, AK4HZ
New Kensington, PA