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Re: What happened to HP/Agilent detailed circuit schematics
Schematics and service manuals are most certainly intellectual property.? What makes sense is that by purchasing or owning the equipment you are granted some rights to this IP in order to maintain the equipment.? And, perhaps, the ability to purchase repair assemblies or parts from the manufacturer as an independent shop, much like cars.
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On 8/27/2024 4:23 PM, Frank Mashockie via groups.io wrote:
Valdan, |
Re: What happened to HP/Agilent detailed circuit schematics
On 8/27/24 18:16, Peter Gottlieb wrote:
Yet, I have called many companies and they were happy to send me schematics of older equipment.? Depends on whether the engineers or suits now run the company.Just this very day I received some schematics and manuals for some early Canberra nuclear equipment. That is good "customer service" for someone who isn't even a customer. But you can bet that I will recommend that company's (actually Mirion's) products to my clients in the future. -Dave -- Dave McGuire, AK4HZ New Kensington, PA |
Re: What happened to HP/Agilent detailed circuit schematics
Yet, I have called many companies and they were happy to send me schematics of older equipment.? Depends on whether the engineers or suits now run the company.
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On 8/27/2024 1:45 PM, pianovt via groups.io wrote:
On Tue, Aug 27, 2024 at 09:05 AM, Frank Mashockie wrote: |
Re: What happened to HP/Agilent detailed circuit schematics
A company I worked for had an older model EIS (electrochemical impedance spectrometer, basically a low frequency higher power VNA), a very costly piece of equipment.? It failed one day and they contacted the manufacturer.? It was a $6k (!!!) flat rate repair. They asked me to look at it.? I contacted the company and they were furious that I would want to attempt to repair THEIR piece of equipment.? I simply said $6k was too much and it was not theirs, my company had purchased it and it was long out of warranty.? They refused to give me any more information and told me to never call them again.
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I found several fuses blown inside and the problem to be in the power supply.? The big pass transistors had shorted and the crowbar shut things down.? Who knows what happened first.? New transistors and a little testing and the unit was operational again.? Under two hours and under $100 in parts and it was good to go for several years until I moved to another company. This unit wasn't under warrantee but I do have one of those tee shirts which states "I void warrantees." On 8/27/2024 1:37 PM, Frank Mashockie via groups.io wrote:
Chuck, |
Re: OT MathCad 7 Professional
Could be; my dad is 82 for a few more weeks.? ?He's still sharp and active.? Mom's 84 and suffering from Alzheimer's, unfortunately.? ?So far it seems to just be a loss of short-term memory.? Glad to hear someone else is doing well.? May we all keep our minds sharp.? ? ? Jim Ford, Laguna Hills, California, USA?
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Re: OT MathCad 7 Professional
Maybe it's the programming and writing which keep his mind sharp.
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On 8/27/2024 11:16 AM, n4buq via groups.io wrote:
Wow.? 82 years old, still competent? with software skills, and can write a very cogent and easy to follow message.? I'm impressed.? I hope that in 11 more years, I'm still here and can do as well. |
Re: What happened to HP/Agilent detailed circuit schematics
Vladan,
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You did explain your positions clearly and explained very well why HP and other manufacturers have moved away from providing schematics.? That was never my point.? My point is that it is a problem and it should change.? It seems we don't agree on that.? I apologize if I offended you in a way.? I admit I got too heated in the argument.
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Dave B,
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I apologize for hijacking your thread and hope you get some help with your question regarding the ESG-D3000!
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-Frank |
Re: What happened to HP/Agilent detailed circuit schematics
Frank, yes I see that you are very passionate about this. I tried to present the manufacturer's reality, the drastically changed market conditions since 1985, the increased complexity of current T&M products with integrated firmware, the current expectations of the vast majority of T&M customers, and the burden on factory support personnel to help customers who do not want to pay for repair by the manufacturer.
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I think I did a decent job explaining, so I have to assume that we have both made our positions clear. I can see this conversation soon turning into a political one, so that's a sign for me to bail out of it. Anyway, we made our points known to everyone.
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More to the point, since the thread got hijacked I wonder if Dave B, the OP, got some help with the schematics for his ESG-D3000?
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Vladan |
Re: Screen issues 70205A
Thanks Dave,
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I shall research. I might be skilled at it as I have a few to do. Dave M On Aug 27, 2024, at 2:09?PM, Dave McGuire via groups.io <mcguire@...> wrote: |
Re: Screen issues 70205A
On 8/27/24 17:02, Dave Miller wrote:
Has anyone figured out what this artifact is in the corners of the 70205A.This looks like what has become known as "cataracts". The PVA glue used to adhere the implosion shield to the CRT glass has deteriorated. It can be fixed, but it's not easy and it's a bit dangerous. I have done it on many CRTs in my work at the museum, and back at "work work" I've done it on one 70205A CRT. If you google "CRT cataract repair" you'll see a million hits about it. -Dave -- Dave McGuire, AK4HZ New Kensington, PA |
Re: link
Great discussion, everyone!? Still closely related to test equipment repair, which is of course why we are all here.? ?Thanks!? ? ? ? ? Jim Ford, Laguna Hills, California, USA
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Re: link
Yea I apologize Roy.? In fairness, the OPs original post title was 'What happened to HP/Agilent detailed circuit schematics'.? So it lent itself to this discussion.? Though I know he did have a specific question about a piece of equipment buried in there.? I will stop my ranting after that last post.
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-Frank
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Re: What happened to HP/Agilent detailed circuit schematics
Valdan,
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Ahh there it is.? I was waiting for someone to say this.? So you believe a schematic is intellectual property that shouldn't be shared?? The service manual is intellectual property, too?? Was it intellectual property before when HP shared the information willingly with their customers?? Are we all doing a disservice to HP by sharing their schematics and service manuals without their permission then on this very website?
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The truth is it is not intellectual property.? It is information that is needed by the customer to keep their equipment running.? And for that reason it should be shared with the customer.
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I do exactly what you describe all the time.? For 90% of our equipment we have there are no schematics/service manuals.? Some of this equipment costs > six figures new.? And yes my company trusts me to repair it in-house.? I perform component level troubleshooting on PCBs without schematics often to great success and huge cost savings.? And while yes I do have a choice as you described, that has been whittled away at by manufacturers.? I already said this isn't just refusal of service manuals and schematics.? I have manufacturers that are refusing the sale of replacement parts unless their tech performs the repair for an absurd labor rate.? The big leagues like Merck, GSK, etc. have no problem paying for service contracts.? What about small businesses trying to get off the ground?? These service contracts are a huge expenditure.? And this is my point about how these practices hinder small business.? What about the man/woman trying to make a living getting their idea off the ground?
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You literally sound like you a reading out of the playbook of these companies.? That is another I hear all the time "we don't support customer repair of our equipment because they might do further damage".? Completely asinine.? Perhaps they wouldn't have to worry about that if THEY SHARED THE INFO ON HOW TO FIX IT.??
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Perhaps when you are faced with a situation where you are affected by these repair prevention practices you'll understand.? You never answered my question about the car example I gave.? Is that an acceptable outcome to you?? When you can't have your >$50k or more car repaired by the company that manufactured it after they charged you and arm and a leg?? Or worse, you have no choice but to go to the manufacturer because they've serialized all the parts in their device?? I wonder if you'll still be preaching the same tune then.
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Sorry, I am very passionate about this topic.? And it makes my head hurt that in an open source forum like this there are people who don't understand why right to repair is so important.??
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-Frank
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For some of that general repairability stuff, this might be a better place for it:
[email protected] -- Member of the toughest, meanest, deadliest, most unrelenting -- and ablest -- form of life in this section of space, ?a critter that can be killed but can't be tamed. ?--Robert A. Heinlein, "The Puppet Masters" - Information is more dangerous than cannon to a society ruled by lies. --James M Dakin |
Re: What happened to HP/Agilent detailed circuit schematics
On Tue, Aug 27, 2024 at 12:18 PM, Paul Amaranth wrote:
You haven't tried to flash an auto related module recently I take it? You may not needActually, yes.? And I specifically purchased an older vehicle of a particular brand because I am able to do so.? (No, not Ford!)? And it was very reasonably priced, and has already saved me gobs compared to having to take it to even an independent service provider.? I shudder to think of how much it would have cost me over the past 40 years had I been paying for automobile service instead of doing everything myself, not to mention the anxiety of having to deal with the vast amount of incompetent service providers that have saturated the industry! The automobile manufacturer did not benefit from my purchase, but the person who owned the vehicle which I purchased used did.? So did the company who sold the aftermarket device which I use.? And they constantly release updates to it for bug fixes and new abilities. Which leads me to a related trap I discovered later... SWMBO wanted a particular vehicle.? It is not supported by the device I used for the above mentioned vehicle.? In fact, the only support I was able to find was with a tool which had a yearly subscription.? Had the tool been available without a yearly subscription, the tool manufacturer and the person selling the vehicle would have had a sale from me.? While I'm sure the vehicle seller still eventually sold the vehicle, perhaps for less money (it stayed on the market for another 2 months), for sure the tool manufacturer lost out on a sale.? Do they care?? Probably not.? That doesn't make it "okay" that this kind of thing goes on nowadays. Somehow this likely fits into the discussion, but I'm too lazy to figure out how right now ;) |
Re: What happened to HP/Agilent detailed circuit schematics
On Tuesday 27 August 2024 12:18:16 pm Paul Amaranth wrote:
On Tue, Aug 27, 2024 at 07:52:01AM -0700, Matt Harris wrote:In a recent conversation with my brother about wanting to get a vehicle with less gadgetry in it, he told me about a YT video where a VW owner had taken their car to the dealer because the windshiield wipers were not working. The necessary replacement module, which contained a CPU, ran something like $1400! His comment was "what's wrong with a switch?"Could you imagine the outrage if, say, Ford required NDAs to be signed by independent repair facilities (or even backyard mechanics) just to be able to purchase the instructions, gaskets, and the special tool required to align the camshaft to the crankshaft in order to replace the head gaskets on their engines?You haven't tried to flash an auto related module recently I take it? You may not need I have a very nice Wavetek/Wandel Goltermann network cable analyzer. That division gotExactly why I'm giving serious thought to our next purchase being an older vehicle. I'm not into working on cars much any more, but I'll typically buy a Haynes manual for any vehicle we own, and I have a stack of them here. But for one of them no such manual is available. I eventually found a shop manual online for it, and it runs to something over 10,000 pages! I hear that modern cars can have ~250 CPUs in them. That's just crazy... -- Member of the toughest, meanest, deadliest, most unrelenting -- and ablest -- form of life in this section of space, ?a critter that can be killed but can't be tamed. ?--Robert A. Heinlein, "The Puppet Masters" - Information is more dangerous than cannon to a society ruled by lies. --James M Dakin |
Re: What happened to HP/Agilent detailed circuit schematics
On Tue, Aug 27, 2024 at 09:05 AM, Frank Mashockie wrote:
It is about having the choice.? The customer having the choice to repair the item THEY BOUGHT, the way they want to it.? They should be able to make the determination of which repair is economically viable.?Frank, but you do have the choice. You work in biotech, right? Is anyone stopping you from taking your Illumina, PacBio, or Aviti apart to repair it? The only person who would stop you is your employer who paid for the equipment. If they are fine with your repair skills, I am sure they will let you work on the equipment. You could do what the people on EEVBLOG do so well - figure out how it all works without schematics and code. In return, your employer would save a lot of money on service contracts. ?
The truth however is that you would have a very hard time figuring out how it all works, so you are asking for free support from the manufacturer. When you purchase a piece of equipment, you are not automatically buying the rights to intellectual property, manufacturing know-how, software that took years to develop, or advice on how to repair the equipment beyond expected and predictable malfunctions. I understan you feel morally entitled to that, but owners of product rights often feel otherwise.
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As I mentioned, many of us here are with one leg in each camp. We love to repair certain things, but some of us also have a main life making a living in the business. Those who run a manufacturing (or software) business know what the majority of customers want. They cannot cater to the 0.001%. Take for example the lower end of the oscilloscope business. It is flooded with Rigols, Siglents, and others. Customers like the low prices and apparently don't complain about the missing service manuals.
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Take another example. A customer decides to do a DIY repair, ruins an otherwise repairable assembly, then sends it in for factory repair on a fixed price quote while pretending that they had no idea what happened. Factories can absorb a small amount of that, but not too much. The worst case scenario is when an independent repair shop inserts itself between the customer and the factory. Then the blame game starts as to how the product was ruined, why it's so expensive to repair, and who is responsible.
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Hobby and professional don't mix well in this world. They can coexist, but the rules are different for the two.
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Vladan |
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