¿ªÔÆÌåÓý

Date

Re: eBay buyer protections are poor

 

On Thu, Feb 18, 2016 at 12:36:54PM -0500, Peter Gottlieb hpnpilot@... [hp_agilent_equipment] wrote:
Hamfests and these groups are looking better all the time.
But the chance that one might find something relatively rarely
sold that one really wants or needs at the hamfests one can find a way
to actually get oneself to is close to zero, while if it is on Ebay you
do have a chance of spotting and landing it even if the prices are much
higher and sometimes there are problems with the transaction.

And at its best, ebay is reasonably fair... hamfests and private
sales favor those who are good at playing the required games... the
"insiders" who know in advance who is selling what and where and how to
get them to give you first dibs ... and who to trust and who is trying
to cheat you in an anonymous cash only transaction where recourse may be
difficult..

I have many many many items bought from Ebay I have NEVER seen
at any hamfest I attended, and they were bought from the comfort of my
living room with a laptop and not after a 10 hour drive in frightening
traffic and a morning of wandering around in scorching heat and hot sun
or cold wet rain or other adverse conditions.

Remember a fundamental principle of economics... that absolutely
pertains to Ebay...

Risk and uncertainly reduces market price... more perfect the
information, the higher the selling price.

The way I see Ebay is much greater risk of problems results
(sometimes) in much lower prices - if one wants, needs or expects hard
guarantees and perfect luck with each and every transaction than buy
from traditional sales channels and expect to pay 10 times as much or
more.

But for a lot of us we simply cannot justify spending that kind
of MSRP full price bux for hobby or small business related items...
and it is nice to have an alternative.

--
Dave Emery N1PRE/AE, die@... DIE Consulting, Weston, Mass 02493
"An empty zombie mind with a forlorn barely readable weatherbeaten
'For Rent' sign still vainly flapping outside on the weed encrusted pole - in
celebration of what could have been, but wasn't and is not to be now either."


Re: eBay buyer protections are poor

Dr. David Kirkby (Kirkby Microwave Ltd)
 

On 18 February 2016 at 17:36, Peter Gottlieb hpnpilot@... [hp_agilent_equipment] <hp_agilent_equipment@...> wrote:
The purchase was a trivial one, a small item from China. However, my experience with Ebay is indicative of their policies.



Peter

------------------------------------
Posted by: Peter Gottlieb <hpnpilot@...>
------------------------------------

I've come to the conclusion you can put very little reliance on feedback, as the system is so screwed up. eBay have a team which remove negative feedback, and in some cases stop it being left, even if it is justified. Some of the worst sellers on eBay have 100% positive feedback, and they know how to play the system. A few examples

1) Someone messed me about, I had to get eBay involve to recover my money. I did get it back, but then left negative feedback, which said something like "Bad seller. Would not correct his error. I had to involve eBay to get my money back".

The above seemed pretty fair comment. But apparently one is not allowed to mention involvement of the police, eBay, PayPal or similar bodies in feedback. So the eBay "negative feedback removal team" removed the feedback. I never got the chance to leave it again,

2) As a seller I have over 500 feedback, and 100% positive, but recently made a very rare error. I booked a collection for a calibration kit, uploaded the UPS tracking information, but somehow the kit never got given to the UPS driver when he collected other items.

Rather than the buyer ask me where it was, he opened a case, saying the tracking number shows the item has not been shipped. Once I realized my error, I sent it, and apologized.

A week or so later I get an email from eBay, saying that it had been resolved in my favor, as I had provided tracking information to show the item had been delivered. It said that the buyer would be prevented from leaving any negative feedback, and if he/she had done so, it would be removed.

To be honest, I think that was unfair to the buyer. I would have appreciated if he had made me aware of the problem, rather than open an eBay case, as I could have sorted it out very quickly. But had he left feedback which said the shipping time is long, it would not have been unreasonable.

3) One particularly dodgy seller () has 100% positive, despite they are known to sell HP products in new cases. One person described it as the "HP rebirthing centre". I know a lot of people report being happy with yixunhk, but probably often because they have not looked inside!! I know from private emails, many have received "dodgy" items, but when they get their money back, they seem to just accept it.

Anyway, after I left yixunhk negative feedback, they wanted it removed, and offered to give me all items (a bit over $1000) free if I removed it !!!! So its a bribe. I declined to take their bribe, and the feedback remained. But I can see a lot of people do take the bribes. A lot of people don't leave negative feedback, despite having very negative experiences with that seller.

So it seems to me the feedback system is rather screwed, as

* eBay have a team that inspects all negative, to see if they can justify removing it.
* They can stop buyers leaving negative feedback, even if the buyer would have been justified in doing so.
* yixunhk, and I suspect some dodgy sellers, are quite happy to pay fairly large amounts of money in bribes to get negative feedback removed.

Maybe I am just unlucky, but I reckon about 97% of transactions I have on eBay are a positive experience, and 3% are not. Yet virtually every seller has more than 99% positive feedback.

I'm not saying the feedback system is totally useless, but the very high positive values seem unrealistic to me.

The odd few times I have purchased items from sellers with questionable feedback, the transaction has gone smoothly! Like the time I picked up a fully working HP 83623A 20 GHz sweep generator for ?568.88 (~$815) from a seller who had dodgy feedback, but that actually got me quite a bargain. Arguably the best buy I ever had on eBay.

Dr. David Kirkby Ph.D CEng MIET
Kirkby Microwave Ltd
Registered office: Stokes Hall Lodge, Burnham Rd, Althorne, Essex, CM3 6DT, UK.
Registered in England and Wales, company number 08914892.

Tel: 07910 441670 / +44 7910 441670 (0900 to 2100 GMT only please)


Re: eBay buyer protections are poor

 

¿ªÔÆÌåÓý

Start with making the system easy to use.?

Make the rules simple and clear.?

Rules which do not favor buyer or seller in a dispute.?

Have actual humans review disputes.?

Have one more level, for appeal.?

TOS that allow courts, not arbitration.?

This has all been figured out already by honest marketplaces. ?eBay is trying to build their own environment to manipulate to maximize their profit and it causes both their sellers and buyers grief.?


Peter

On Feb 18, 2016, at 3:44 PM, 'John Miles' john@... [hp_agilent_equipment] <hp_agilent_equipment@...> wrote:

?

You'd need a PhD in game theory to figure out how to do that.? Most likely, you'd end up proving that it's impossible.

?

Think of all the "problem child" users a business like eBay has to deal with, on both sides of the transaction.

?

-- john, KE5FX

?

From: hp_agilent_equipment@... [mailto:hp_agilent_equipment@...]
Sent: Thursday, February 18, 2016 10:25 AM
To: hp_agilent_equipment@...
Subject: Re: [hp_agilent_equipment] eBay buyer protections are poor

?

?

It needs to be fair to both.?

?

Peter


Re: eBay buyer protections are poor

 

John,
It has never been that difficult to know how to deal with integrity.? The WILLINGNESS to do so is where the problems begin!
Tom


Re: 16700B mouse and keyboard compatibility

 

On 02/18/2016 03:30 PM, sreeb sreeb@... [hp_agilent_equipment] wrote:
I just tried to update from an ancient logitech ps/2 mouse with ball to
a new ps/2 laser mouse. My 16700B didn't recognize it.

Same result with a new compact keyboard. My old one, that dates from
around 1990, works fine.

Both are native ps/2 devices and work on windows machines with ps/2
interfaces.

Has anyone else encountered this problem?
From my archives, a post by Martin Hodge on the eevblog forum in 2014:

---------------------
It appears that all that is wrong with these units is that they are
missing pull-up resistors on the PS/2 ports. There are even unpopulated
pads for them directly behind the connectors. (see image) All that I had
to do was add 1k resistors in the four locations and the unit recognized
an old el-cheapo PS/2 mouse and keyboard. (As expected, a USB mouse or
KB thru a PS/2 adapter did not work.)
---------------------

-Dave

--
Dave McGuire, AK4HZ
New Kensington, PA


Re: eBay buyer protections are poor

 

¿ªÔÆÌåÓý

You'd need a PhD in game theory to figure out how to do that.? Most likely, you'd end up proving that it's impossible.

?

Think of all the "problem child" users a business like eBay has to deal with, on both sides of the transaction.

?

-- john, KE5FX

?

From: hp_agilent_equipment@... [mailto:hp_agilent_equipment@...]
Sent: Thursday, February 18, 2016 10:25 AM
To: hp_agilent_equipment@...
Subject: Re: [hp_agilent_equipment] eBay buyer protections are poor

?

?

It needs to be fair to both.?

?

Peter


Re: 16700B mouse and keyboard compatibility

 

¿ªÔÆÌåÓý

On 2016-02-18 4:30 PM, sreeb sreeb@... [hp_agilent_equipment] wrote:
?

I just tried to update from an ancient logitech ps/2 mouse with ball to
a new ps/2 laser mouse. My 16700B didn't recognize it.

Same result with a new compact keyboard. My old one, that dates from
around 1990, works fine.

Both are native ps/2 devices and work on windows machines with ps/2
interfaces.

Has anyone else encountered this problem?

Ed

---
This email has been checked for viruses by Avast antivirus software.


I use a Logitech M-BD58 mouse on my 16700A without any problems.? This is an older optical mouse with a USB-PS/2 adapter on the end.? I do recall reading that some keyboards and mice did not work do to the absence of some pullups on the 16700 PS/2 ports, but I am no longer sure where I saw that.? My keyboard is an ancient compact keyboard from a Compaq portable 486.

Paul.


16700B mouse and keyboard compatibility

 

I just tried to update from an ancient logitech ps/2 mouse with ball to a new ps/2 laser mouse. My 16700B didn't recognize it.

Same result with a new compact keyboard. My old one, that dates from around 1990, works fine.

Both are native ps/2 devices and work on windows machines with ps/2 interfaces.

Has anyone else encountered this problem?

Ed


Re: Free for shipping: HP 412A

 

Hello,
The insides look pristine. There is one gentleman who claims to want this, but if I don't hear from him today or tomorrow, you can certainly have it.

Thanks

Ashley








Thank You
Kiss-Electronics
Ms Ashley Hall
183 N 5th Avenue
Cornelius, Oregon
97113


W7DUZ


www.kiss-electronics.com

-----Original Message-----
From: Bob Albert bob91343@... [hp_agilent_equipment] <hp_agilent_equipment@...>
To: hp_agilent_equipment <hp_agilent_equipment@...>
Sent: Thu, Feb 18, 2016 12:22 pm
Subject: Re: [hp_agilent_equipment] Free for shipping: HP 412A





Does this unit have a good range switch? I have one I got from you but its range switch is bad and if I can get a good switch (with attached components) from you, I'd be happy to take that off your hands.


Bob K6DDX









On Tuesday, February 16, 2016 2:59 PM, "Ashley40@... [hp_agilent_equipment]" <hp_agilent_equipment@...> wrote:









Free for shipping ( We believe this thing will fit into a USPS large flat rate box ($26) to the lower 48:
All electronic innards are there, including panel and meter and all panel switches. Outer case and carry handle in good condition . No tubes or test leads or front bezel.
AC cord has been snipped off.


Thank You
Kiss Electronics
Cornelius, Oregon
Ms Ashley Hall
W7DUZ



















[Non-text portions of this message have been removed]


Re: Free for shipping: HP 412A

Bob Albert
 

Does this unit have a good range switch?? I have one I got from you but its range switch is bad and if I can get a good switch (with attached components) from you, I'd be happy to take that off your hands.

Bob K6DDX


On Tuesday, February 16, 2016 2:59 PM, "Ashley40@... [hp_agilent_equipment]" wrote:




Free for shipping ( We believe this thing will fit into a USPS large flat rate box ($26) to the lower 48:
All electronic innards are there, including panel and meter and all panel switches. Outer case and carry handle in good condition . ?No tubes or test leads or front bezel.
AC cord has been snipped off.

Thank You
Kiss Electronics
Cornelius, Oregon
Ms Ashley Hall
W7DUZ






Re: eBay buyer protections are poor

 

Another thing to remember is that ebay rules are different in other countries and protection differs with auction V buy it now and private V business sellers. Read feedback. I only order from China if I'm prepared to write it off, but so far I've been lucky in that area. As a seller I've had little trouble. Worst is Italian postal service, always send to Italy signed for even if you know the recipient.

Robert G8RPI.


Re: eBay buyer protections are poor

 

Jack,
Had I encountered sellers (two) such as you, I would be singing ebay's praises.? Both sellers treated me as though I didn't exist after they collected my money!?
Bob,
I'm happy for your success with the program but keep your eyes peeled!? I, also, had enough good experiences to, I guess, get a bit "overconfident".? Well...never again!
Tom


Re: eBay buyer protections are poor

Jack Mcmullen
 

Hi Bob,
Been an Ebayer for over 15 years with close to 5000 feedback at 100%. One thing on selling, be responsive, offer solutions at your cost versus the buyers. Example, if a buyer has an issue, if a return is needed, cover his return cost, and if you have another, send at your cost. Your experiences are from bad or lazy sellers. Rules for selling I go by: Treat every buyer like it was you in the same circumstance. Simple as that
Jack KG6INX


-----Original Message-----
From: Bob Stewart bob@... [hp_agilent_equipment]
To: hp_agilent_equipment
Sent: Thu, Feb 18, 2016 11:23 am
Subject: Re: [hp_agilent_equipment] Re: eBay buyer protections are poor

?
Interesting. I've had good experiences with buyer protection: perhaps too good. I recently received a pair of OCXOs, one of which was bad. Ebay compelled the seller to refund me. I had an item arrive with the bag split and the contents missing. The seller wouldn't communicate other than to post copies of "item received" from USPS. Ebay actually refunded me for the lost item. I received the wrong connectors and the seller didn't respond to a message, so I asked for a refund. I got a full refund, even though I had destroyed one of the connectors while removing it. Over the past 3 years, I've had a number of bad experiences with sellers that ebay has resolved satisfactorily other than time lost. I'm near the end of developing a GPSDO that I hope to sell on ebay, and TBH I'm a bit concerned about the possibility of bad buyers. This concern has also caused me to drag my feet on selling numerous Collins items I have that I no longer need. So I guess we all have a different experience with ebay.

Bob - AE6RV

--------------------------------------------
On Thu, 2/18/16, wb6dgn_tom@... [hp_agilent_equipment] <hp_agilent_equipment@...> wrote:

Subject: [hp_agilent_equipment] Re: eBay buyer protections are poor
To: hp_agilent_equipment@...
Date: Thursday, February 18, 2016, 1:11 PM


Peter,
My experienced with ebay is
also bad.? While not electronics related the LAST two items
I bought through ebay were grossly "not as
described".? Both were rather pricey and both claimed
"Buyer Protection" near the pricing
information.
In the interest of brevity, my
experience was that the "buyer protection" claim
was not worth the bandwidth used to claim it!? ebay, in
essence told me to "go take a hike" in both cases,
refused to lift a finger to arbitrate the claim and told me
that "I should have known better than to expect
"buyer protection" on such old items, the fact
that it was clearly stated notwithstanding!
Well...I DID take a hike!? I closed my user
account, deleted all activities related to ebay and will not
even log into their site to use as a price or availability
reference.
While it is true that the items
were old, it was their claim of assistance if needed,
clearly posted by the pricing information, that induced me
to take a chance on those purchases and BOTH times I got
"BIT"
For the past 4+ years, ebay
has been nothing more than a bad memory for me and I fully
expect to keep it that way!? I don't trust them any
further than I could throw their entire corporate office
complex!
Tom









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Re: Boonton 250 RX Meter question

 

¿ªÔÆÌåÓý

??? Thank you, I am not quite sure what has happened to mine. I think perhaps the mixer tube, which is a nuvistor in this one, may be weak or have been damaged.? Both oscillators put out the same voltage suggesting that they are OK.? I am in the process of testing the tubes in hope that there is nothing more complex wrong.

On 2/17/2016 11:47 PM, 'Craig Sawyers' c.sawyers@... [hp_agilent_equipment] wrote:

Mine¡¯s a B, and reads about 30 with fingers on the terminals.

?

Craig

?

From: hp_agilent_equipment@... [mailto:hp_agilent_equipment@...]
Sent: 18 February 2016 02:39
To: hp_agilent_equipment@...
Subject: Re: [hp_agilent_equipment] Boonton 250 RX Meter question

?



?? Thank you Dave.? I am not sure if mine is a late A or a B but I think the B has a solid state IF amp and mine is tube. My shop is in the garage and its raining hard right now but I will look later. Mine is made by -hp- and is blue and gray and has an option that brings the IF out the back and has an oscillator level adjustment on the front. It also has a Nuvistor mixer tube. I have to pull it to see what type. This is a likely culprit for the low response of the detector. Other than this it seems identical with the one in the handbook. I am just afraid of posssible damage to the bridge transformer although it seems to null OK.? The problem is that the meter reads perhaps 20 with my fingers on the terminals and the oscillator trimmer set for maximum. It was about 40 before I broke it. So, all the functions seem to work to some degree. I think my Weston or TV-7D/U will work on the Nuvistor.?

On 2/17/2016 5:23 PM, Artek Manuals manuals@... [hp_agilent_equipment] wrote:

Richard
?
The theory of operation section gives a clue in that it talks about a 
40kc pass band
?
This could likely be achieved by using a sweep generator. and then 
shaping the passband using a scope. I also suspect that they didn't have 
a procedure for it because the networks are heavily loaded to reduce the 
Q to get that wide a pass band?
?
HP of course took over the Boonton? 250 and the manual for the HP 250B 
does describe the IF adjustment procedure. The HP 250A manual which is 
essentially a copy of the Boonton 250A manual with a HP cover on it does 
not have the procedure? . I will send you the procedure from the HP 250B 
later tonight if you cant find a free copy on line. The 250A and 250B 
IF amps are similar two stage amps but not identical
?
Dave
NR1DX
?
On 2/17/2016 6:51 PM, `Richard Knoppow dickburk@... 
[hp_agilent_equipment] wrote:
???? I posted this to the Boonton group but I am not sure anyone follows
it any more.? I want to check the tuning of the 100Khz IF. I can find
nothing in the handbooks or other literature about tuning it.? I suspect
its broadbanded by either stagger tuning or perhaps overcoupling. No clues.
???? My RX meter took a header. Fortunately it fell with some cushioning
and is not destroyed but the sensitivity is way down. I have not yet
tested the tubes.? I confirmed both oscillators are running but don't
know the expected voltage at the connectors. However, both voltages are
the same as measured with an -hp- 410-B.? I have to check the mixer tube
and IF tubes.? I hope no damage was done to anything really hard to obtain.
?
--
Richard Knoppow
dickburk@...
WB6KBL
?
?



-- 
Richard Knoppow
dickburk@...
WB6KBL





-- 
Richard Knoppow
dickburk@...
WB6KBL


Re: eBay buyer protections are poor

Bob Stewart
 

Interesting. I've had good experiences with buyer protection: perhaps too good. I recently received a pair of OCXOs, one of which was bad. Ebay compelled the seller to refund me. I had an item arrive with the bag split and the contents missing. The seller wouldn't communicate other than to post copies of "item received" from USPS. Ebay actually refunded me for the lost item. I received the wrong connectors and the seller didn't respond to a message, so I asked for a refund. I got a full refund, even though I had destroyed one of the connectors while removing it. Over the past 3 years, I've had a number of bad experiences with sellers that ebay has resolved satisfactorily other than time lost. I'm near the end of developing a GPSDO that I hope to sell on ebay, and TBH I'm a bit concerned about the possibility of bad buyers. This concern has also caused me to drag my feet on selling numerous Collins items I have that I no longer need. So I guess we all have a different experience with ebay.

Bob - AE6RV

--------------------------------------------

On Thu, 2/18/16, wb6dgn_tom@... [hp_agilent_equipment] <hp_agilent_equipment@...> wrote:

Subject: [hp_agilent_equipment] Re: eBay buyer protections are poor
To: hp_agilent_equipment@...
Date: Thursday, February 18, 2016, 1:11 PM


Peter,
My experienced with ebay is
also bad.? While not electronics related the LAST two items
I bought through ebay were grossly "not as
described".? Both were rather pricey and both claimed
"Buyer Protection" near the pricing
information.
In the interest of brevity, my
experience was that the "buyer protection" claim
was not worth the bandwidth used to claim it!? ebay, in
essence told me to "go take a hike" in both cases,
refused to lift a finger to arbitrate the claim and told me
that "I should have known better than to expect
"buyer protection" on such old items, the fact
that it was clearly stated notwithstanding!
Well...I DID take a hike!? I closed my user
account, deleted all activities related to ebay and will not
even log into their site to use as a price or availability
reference.
While it is true that the items
were old, it was their claim of assistance if needed,
clearly posted by the pricing information, that induced me
to take a chance on those purchases and BOTH times I got
"BIT"
For the past 4+ years, ebay
has been nothing more than a bad memory for me and I fully
expect to keep it that way!? I don't trust them any
further than I could throw their entire corporate office
complex!
Tom









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Re: HP8648D

 

Try holding the DEL button while powering up the unit. ?I've had this happen after replacing the battery before.

Brian


Re: eBay buyer protections are poor

 

Peter,
My experienced with ebay is also bad.? While not electronics related the LAST two items I bought through ebay were grossly "not as described".? Both were rather pricey and both claimed "Buyer Protection" near the pricing information.
In the interest of brevity, my experience was that the "buyer protection" claim was not worth the bandwidth used to claim it!? ebay, in essence told me to "go take a hike" in both cases, refused to lift a finger to arbitrate the claim and told me that "I should have known better than to expect "buyer protection" on such old items, the fact that it was clearly stated notwithstanding!
Well...I DID take a hike!? I closed my user account, deleted all activities related to ebay and will not even log into their site to use as a price or availability reference.
While it is true that the items were old, it was their claim of assistance if needed, clearly posted by the pricing information, that induced me to take a chance on those purchases and BOTH times I got "BIT"
For the past 4+ years, ebay has been nothing more than a bad memory for me and I fully expect to keep it that way!? I don't trust them any further than I could throw their entire corporate office complex!
Tom


Re: eBay buyer protections are poor

 

¿ªÔÆÌåÓý

It needs to be fair to both.?


Peter

On Feb 18, 2016, at 1:11 PM, 'Richard W. Solomon' w1ksz@... [hp_agilent_equipment] <hp_agilent_equipment@...> wrote:

?

If you think it's bad now, you should have been using it years ago, when
sellers
could hit you with retaliatory negative feedback. Claims for non-delivery or
not
what you ordered were non-existent.

e_Bay has come a long way, even to the point where the sellers now complain
about
unfair treatment.

73, Dick, W1KSZ

-----Original Message-----
From: hp_agilent_equipment@...
[mailto:hp_agilent_equipment@...]
Sent: Thursday, February 18, 2016 10:37 AM
To: hp_agilent_equipment@...
Subject: [hp_agilent_equipment] eBay buyer protections are poor

The purchase was a trivial one, a small item from China. However, my
experience with Ebay is indicative of their policies.

They gave me an estimated max delivery time of about 4-8 weeks. As 8 weeks
is very long even for a Chinese item, I tried to complain at 6 weeks but
their system would not allow it. It took until two days after the last
expected delivery date before their system would even allow me to open a
case. Most of their links are useless help pages and it takes a bit of
searching to find the actual link. This seems to be to discourage filing a
claim.

Today I found out the seller is suspended. But still, I had to send a
message requesting a refund and wait 4 days (actually 6 as they don't count
weekends) for a response. My previous messages direct to the seller don't
count. Once this time passes I am "eligible to escalate" the case.

I find this to be poor support of buyers. It seems likely now the seller was
suspended for non-delivery, so to make everyone jump through a series of
hoops is just a waste of time.

Hamfests and these groups are looking better all the time.

Peter

------------------------------------
Posted by: Peter Gottlieb <hpnpilot@...>
------------------------------------

------------------------------------

Yahoo Groups Links


Re: eBay buyer protections are poor

Richard W. Solomon
 

If you think it's bad now, you should have been using it years ago, when
sellers
could hit you with retaliatory negative feedback. Claims for non-delivery or
not
what you ordered were non-existent.

e_Bay has come a long way, even to the point where the sellers now complain
about
unfair treatment.

73, Dick, W1KSZ

-----Original Message-----
From: hp_agilent_equipment@...
[mailto:hp_agilent_equipment@...]
Sent: Thursday, February 18, 2016 10:37 AM
To: hp_agilent_equipment@...
Subject: [hp_agilent_equipment] eBay buyer protections are poor

The purchase was a trivial one, a small item from China. However, my
experience with Ebay is indicative of their policies.

They gave me an estimated max delivery time of about 4-8 weeks. As 8 weeks
is very long even for a Chinese item, I tried to complain at 6 weeks but
their system would not allow it. It took until two days after the last
expected delivery date before their system would even allow me to open a
case. Most of their links are useless help pages and it takes a bit of
searching to find the actual link. This seems to be to discourage filing a
claim.

Today I found out the seller is suspended. But still, I had to send a
message requesting a refund and wait 4 days (actually 6 as they don't count
weekends) for a response. My previous messages direct to the seller don't
count. Once this time passes I am "eligible to escalate" the case.

I find this to be poor support of buyers. It seems likely now the seller was
suspended for non-delivery, so to make everyone jump through a series of
hoops is just a waste of time.

Hamfests and these groups are looking better all the time.


Peter

------------------------------------
Posted by: Peter Gottlieb <hpnpilot@...>
------------------------------------


------------------------------------

Yahoo Groups Links


eBay buyer protections are poor

 

The purchase was a trivial one, a small item from China. However, my experience with Ebay is indicative of their policies.

They gave me an estimated max delivery time of about 4-8 weeks. As 8 weeks is very long even for a Chinese item, I tried to complain at 6 weeks but their system would not allow it. It took until two days after the last expected delivery date before their system would even allow me to open a case. Most of their links are useless help pages and it takes a bit of searching to find the actual link. This seems to be to discourage filing a claim.

Today I found out the seller is suspended. But still, I had to send a message requesting a refund and wait 4 days (actually 6 as they don't count weekends) for a response. My previous messages direct to the seller don't count. Once this time passes I am "eligible to escalate" the case.

I find this to be poor support of buyers. It seems likely now the seller was suspended for non-delivery, so to make everyone jump through a series of hoops is just a waste of time.

Hamfests and these groups are looking better all the time.


Peter