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I use Yahoo mail and the Delete key on my keyboard to delete mails. My son uses a tablet and an android phone plus ( not old fashioned ) computer, and has no problems deleting mails. The recent change to Yahoo mails interface offers a Bin icon on the right of a mail for deleting mails, perhaps they haven't realised it yet. All three users are actually using a single mail handler,? Yahoo, AOL were acquired by Verizon and have been rebranded, their new name, OATH, quite ironic as most swearwords are oaths and Yahoo caused me to use plenty of them.

Janet,

I'm in the process of moving a group over from Yahoo. I've got three
people complaining that they can't delete messages after they've read
them like they could on Yahoo. They all believe the delete message
thing was a Yahoo feature (a button) that they don't have here and
they're accumulating all kinds of messages that they can't delete.

Goodness.

I hope they're not confusing the group's Messages archive for their own email Inbox. I recall from years ago one tale of woe from a Yahoo Group owner who had promoted a rather naive person to moderator. Said person started reading the backlog of group messages and deleting them as he/she went. By the time the group owner figured out what happened a substantial swath of the group's archive had been deleted.

I don't remember if that story had a happy ending, but I do recall that back in that era Yahoo Customer Care could and would restore accidentally deleted content from backup - if caught within a few days.

Their emails are associated with three different providers (Yahoo, AOL
and Verizon) and I know at least two of them use tablets/phones and
one an old fashioned computer.

Hmm... The idea of being confused about their inbox only really seems like it would make sense for the Yahoo Mail users - they may think that since the group is no longer on Yahoo then neither should their Inbox be. But the users of other email services, one would think, would know to look for their messages in the same place as before.

Or maybe not, if they misunderstood the consequences of Verizon having acquired both AOL and Yahoo, making them both brands of the Oath subsidiary.

I'm having problems understanding their problems as I never noticed a
"delete" button on the messages from Yahoo and I believe this was an
email client function.

I'm with you. It is definitely a function of their email service and would have nothing to do with whether messages were arriving via Groups.io or Yahoo Groups.

I'd suggest that you ask them to send you a screen shot to show you where they're expecting to find a Delete button, but if they're this confused taking and sending a screenshot may be beyond their abilities.

One other thing to look for: have they deleted any of their own messages (messages they posted), as they _can_ do that in your group's Messages
list. Check your group's Activity log for that.

I've sent each of them a message asking what email clients they're
using and ...

Heh. If they have confused where their inbox is they may never see your message, or anything else that didn't post in your group.

Has anyone else run into this with their formerly-of-Yahoo user base?

I haven't. But then the majority of the members in the groups I transferred over were email-only, using non-Yahoo addresses. The few with Yahoo accounts to access the group's web pages I had carefully instructed ages ago on how to set it up so that they still used their preferred non-Yahoo email addresses for group messages.

Shal

Thanks, Shal! I was starting to think I'd lost my mind. Not to say I haven't...

*

Janet,

> I'm in the process of moving a group over from Yahoo. I've got three > people complaining that they can't delete messages after they've read > them like they could on Yahoo. They all believe the delete message > thing was a Yahoo feature (a button) that they don't have here and > they're accumulating all kinds of messages that they can't delete.

Goodness.

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