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Hi...
I'm the owner of a group, and one member has a recurring issue, in that some of his posts get marked as spam, when they clearly are NOT spam.? It says the request to block the post comes from the group moderator, but I haven't requested anything.? I'm trying to figure out whether there's some way to prevent this from happening again.? Any advice is appreciated.
Thanks,
Steve
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I think a
screen-shot might help to clarify what is going on. I am unclear whether
you are talking of an email coming in to groups.io and being classed as
spam or whether this is a message going out from groups.io being classed as
spam on delivery to a subscriber.
Malcolm.
On 27
April 2023 12:54:58 (+01:00), Steven Springer via groups.io
wrote: Hi...
I'm the owner of a group, and
one member has a recurring issue, in that some of his posts get marked as
spam, when they clearly are NOT spam.? It says the request to block
the post comes from the group moderator, but I haven't requested
anything.? I'm trying to figure out whether there's some way to
prevent this from happening again.? Any advice is
appreciated.
Thanks,
Steve
--?
Malcolm Austen --
malcolm.austen@...
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On Thu, Apr 27, 2023 at 08:34 AM, Steven Springer wrote:
I'm the owner of a group, and one member has a recurring issue, in that some of his posts get marked as spam, when they clearly are NOT spam.? It says the request to block the post comes from the group moderator, but I haven't requested anything.? I'm trying to figure out whether there's some way to prevent this from happening again.? Any advice is appreciated.
You need to re-read the email report of spam. It doesn't say that the group moderator requested it. Ask your member to forward it to you. It says that your member's email provider reported a message marked spam. /helpcenter/membersmanual/1/working-with-group-messages/responding-to-a-you-have-been-removed?single=trueSample spam automated message (as of 2020): /g/GroupManagersForum/wiki/5115? It is easy for your member to resubscribe from the notification email. What is harder is getting it stopped since often the issue is the member's service provider. Lots of threads about specific ISP's in our message archive. Frances -- Help available from Groups.io help and GMF wiki.
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Thanks Frances.? That's what I've told the member before, but i thought it was worth asking this group to confirm it.??
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For the record, here's the email the member received:
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On Thu, Apr 27, 2023 at 02:32 PM, Steven Springer wrote:
For the record, here's the email the member received:
There seems to have been a small but potentially significant change in the wording of this message since the GMF wiki on this subject was written. The sample email above has been signed off Regards, the [email protected]?Moderator whereas the sign off used to be The Groups.io Team.? IMHO this change is likely to cause confusion when received by a group member as the responsibility for sending the email has (on the face of it) been changed from Groups.io as an organisation to a moderator of a specific group.. Not helpful... One thing worth trying is for the member concerned to put the group address (in this case [email protected]) into his or her Mail Service Provider's Contact List ( not that available in a Mail Client) as its presence there may dissuade the MSP from declaring posts from that address to be spam.? It is something that I had to do with my service provider some years ago... Chris?
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On Thu, Apr 27, 2023 at 09:15 AM, Chris Jones wrote:
IMHO this change is likely to cause confusion when received by a group member as the responsibility for sending the email has (on the face of it) been changed from Groups.io as an organisation to a moderator of a specific group.
Either way could be confusing to some.? Previously, when it was The Groups.io Team, people thought that Groups.io was kicking them off for the spam.? I believe it was changed to show the group moderator so, hopefully, they'd be contacted by members with questions. Duane -- Lots of detailed information can be found in the Owners Manual and Members Manual.
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Chris,
Thanks for the suggestion.? I'll pass it on to the member.
One thing worth trying is for the member concerned to put the group address (in this case [email protected]) into his or her Mail Service Provider's Contact List (not that available in a Mail Client) as its presence there may dissuade the MSP from declaring posts from that address to be spam.? -----Original Message-----
From: Chris Jones via groups.io <chrisjones12@...>
To: [email protected]
Sent: Thu, Apr 27, 2023 10:04 am
Subject: Re: [GMF] Posts Marked as Spam That Aren't Spam
On Thu, Apr 27, 2023 at 02:32 PM, Steven Springer wrote:
For the record, here's the email the member received:
There seems to have been a small but potentially significant change in the wording of this message since the GMF wiki on this subject was written. The sample email above has been signed off Regards, the [email protected]?Moderator whereas the sign off used to be The Groups.io Team.? IMHO this change is likely to cause confusion when received by a group member as the responsibility for sending the email has (on the face of it) been changed from Groups.io as an organisation to a moderator of a specific group.. Not helpful... One thing worth trying is for the member concerned to put the group address (in this case [email protected]) into his or her Mail Service Provider's Contact List ( not that available in a Mail Client) as its presence there may dissuade the MSP from declaring posts from that address to be spam.? It is something that I had to do with my service provider some years ago... Chris?
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On Thu, Apr 27, 2023 at 04:08 PM, Duane wrote:
Either way could be confusing to some.
Undoubtedly true; the way in which the matter of spam is dealt with is, and will be, a permanently recurring theme. However, I'm sticking to my belief that the current wording is more likely to confuse than what went before... The ejected member receives an email ostensibly from a moderator of the group in question; in fact it has been sent by "The Groups.io Team"?as previously signed off. The moderator(s) of the group in question receive a notification still signed by Group.io, but may well not realise that the notification received by the member has apparently been sent by a moderator of the group. ( will not realise is more likely!) There is now an immediate area of confusion between the moderator(s) and the member concerned should they make contact via the "owner" address. (" You sent me this email..." " Oh no I didn't...")? To make matters worse while the notification to the group moderator(s) includes the sentence Note that this may have been done by their email service provider, not by the individual member personally while the notification to the member still does not.? I can easily see why the present situation leads to so much head - scratching! :) Chris?
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Steve
Are you/the member SURE that the member isn't inadvertently sending an email to the spam box, them emptying it, this triggering the removal from the group?
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On Fri, Apr 28, 2023 at 11:09 AM, KWKloeber wrote:
Are you/the member SURE that the member isn't inadvertently sending an email to the spam box, them emptying it, this triggering the removal from the group?
...or even intentionally, without any thought to the consequences. Subscribers should expect to receive everything sent by the list, even the occasional message that seems off-topic or boring. If you signed up for it, then by definition, it is not spam. This is a fine point that too many people struggle to understand. There are other factors, too. I have 12 Comcast people in my group, but only one of them repeatedly gets kicked off. I suspect his phone has the "delete" and "spam" buttons adjacent to each other, and he's simply fat-fingering it. Quite a number of mail clients are guilty of this poor design. Regards, Bruce
Check out the groups.io Help Center?and?groups.io Owners Manual
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I suggest that
the email should say not that it came from a moderator, nor from a team but
from the "groups.io system" to clarify that it was auto-generated and not
at the whim/decision/choice of a
person.
Malcolm.
On 28 April 2023 15:42:44
(+01:00), Chris Jones via groups.io wrote: On Thu, Apr 27, 2023 at 04:08 PM, Duane wrote:
Either way could be confusing to some.
Undoubtedly true; the way in which the matter of spam is dealt with is, and
will be, a permanently recurring theme. However, I'm sticking to my belief
that the current wording is more likely to confuse than what went
before...
The ejected member receives an email ostensibly
from a moderator of the group in question; in fact it has been sent by "The
Groups.io Team"?as previously signed off. The moderator(s) of the
group in question receive a notification still signed by Group.io, but may
well not realise that the notification received by the member has
apparently
been sent by a moderator of the group. (will not
realise is more likely!) There is now an immediate area of confusion
between the moderator(s) and the member concerned should they make contact
via the "owner" address. ("You sent me this email..." "Oh no I
didn't...")?
To make matters worse while the notification
to the group moderator(s) includes the sentence Note that this may have
been done by their email service provider, not by the individual member
personally while the notification to the member still does
not.?
I can easily see why the present
situation leads to so much head - scratching! :)
Chris?
--?
Malcolm
Austen -- malcolm.austen@...
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On Fri, Apr 28, 2023 at 12:14 PM, Malcolm Austen wrote:
I suggest that the email should say ... from the "groups.io system"
And when you suggest that on beta, you might also suggest that the message to the member include a link to the FAQ topic. Duane -- Lots of detailed information can be found in the Owners Manual and Members Manual.
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This has not been a problem with all of my lists for many months.
They get back on real quick.
David S
On Fri, Apr 28, 2023 at 11:51?AM Duane < txpigeon@...> wrote: On Fri, Apr 28, 2023 at 12:14 PM, Malcolm Austen wrote:
I suggest that the email should say ... from the " system"
And when you suggest that on beta, you might also suggest that the message to the member include a link to the FAQ topic.
Duane
--
Lots of detailed information can be found in the Owners Manual and Members Manual.
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Duane and all . . . On Fri, 28 Apr 2023 10:50:58 -0700, "Duane" <txpigeon@...> wrote:
And when you suggest that on beta, you might also suggest that the message to the member include a link to the FAQ topic ( /helpcenter/faq/1/group-member-faq/q-i-got-a-message-that-i ).
That's a great idea. I have a keyboard macro that has a brief explanation and another with a detailed explanation of how this can happen (for when the member asks about it), but putting the link there in the email would be better. Also, whoever suggested this SHOULD bring this up in Beta so it gets Mark's eyes on it. This would not require much coding so should be a quick hitter for him. Donald ---------------------------------------------------- Some ham radio groups you may be interested in: /g/ICOM /g/Ham-Antennas/g/HamRadioHelp /g/Baofeng/g/CHIRP
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Frances
Duane
KWKloeber
Bruce