Members post and Groups.io unsubscribes them!
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On Mon, Jan 21, 2019 at 07:36 PM, Brandy Brow wrote:
I just successfully transferred over my groups but Groups.io is automatically unsubscribing any of the members who post, even when replying to messages. What's going on and how do I stop this? It's set so members can post and new members should be moderated. Under message settings, the only things selected are disable message editing, virus blocking, and separate footer settings. None of those should be causing the members to have "left via web."If "left via web" is what the the Activity Log says, then these people are unsubscribing from your group on their own initiative. Yahoo groups sometimes made it difficult to unsubscribe; others found it difficult to figure out how to do it. So folks would just set their delivery preference to "No Email" and forget about it. Such subscribers will be quite disconcerted when they suddenly find themselves re-added to a group that they tried to leave years ago.? You'll probably discover that other email addresses will start bouncing because people got new email addresses in the interim and Yahoo never bothered to flag their accounts accordingly.? It is not unusual to lose 10-20% of your members in this way.?If they aren't going to participate anyway, then you don't need them. If you believe something else is happening, please post the log entries here. Hope this helps, Bruce -- The system Help is your friend.??/static/help |
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Brandy,
Is that in fact what's happening? I mean, is it happening to every member who posts? Or was "any" a typo for "many"? Presumably you haven't been unsubscribed from the group after posting. ?
There isn't a setting that would cause an automatic unsubscription (there is a mechanism that would, removed because of spam report, but it has a different log entry). As Bruce mentioned, left via web in the logs means that the member him/herself performed the Unsubscribe action, either at the bottom of the Subscription page or on their subscription list (Groups home page). Immediately after transferring some of my groups I experienced what Bruce mentioned: many members who had been "No Email" on the Yahoo Group unsubscribed themselves promptly after the transfer. But with one notable exception those people didn't bother to post or reply before unsubscribing, so I'm still a little puzzled by the apparent coincidences in your case. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Brandy,
One member tried to send a message to the group from an email thatAfter a 12 minute delay. And after an hour 50 minutes in the case of M Thompson. I wonder if there's a bug in the log reporting, and these are actually cases of "removed for marking a message as spam". The time delay and the phrasing "resumed membership via web" makes me suspicious - I've only seen "resumed" used with the spam mechanism. Are these members by any chance using one of the known services that cause the "marking as spam" problem? /g/GroupManagersForum/wiki/Removed-for-spam#Service-Providers There is also an Unsubscribe link in the footer of each message. That would take them to the web page to unsubscribe (hence "left via web"), but I don't know how that would get activated without the member deliberately clicking it and then confirming at the web site. You'll see one in there sent a message and wasn't booted.I see that. If you can contact the affected members and confirm that they haven't interacted with the web site then I'd recommend reporting this to [email protected] along with the copy from the activity log. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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A move to groups.io always seems to confuse a few people, no matter how hard you try to tell them that it's coming. This is especially to those subscribers on No Email or Special Notices, who generally have to be contacted individually to give them a heads-up.?
Imagine for a moment getting a notice out of the blue that welcomes you to a mysterious site called groups.io (what's this .io top-level domain, anyway?) and says you've been added to a group and tells you where to post messages. If you didn't expect it, you'd no doubt think it was spam. You might reply with a complaint about how you didn't want to be added to any group, then click on that unsub button in a huff. And so I have to wonder what the corresponding messages look like. Later (perhaps and hour and 50 minutes later?) it dawns on you that this was the same group you were already subscribed to at Y!G, and so you come back and ask to be reinstated... In any event, I see no clear indication from the log that the unsubs are directly related to posting activity, and suspect this will sort itself out in a day or two. I don't know how many subscribers are in this group, or how frequently they check group emails and actively participate...but if only a handful of them were blindsided, you should probably consider yourself fortunate. ? Regards, Bruce -- The system Help is your friend.??/static/help |
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Brandy,
I do not know if this is your problem or not, but may be something to check.? If any of your members receive a message marked as spam and the member deletes all the spam, they will be removed.? However, if this is the reason they are removed they should almost
immediate receive a link to click on and reinstate themselves.? In this case it is their email client putting through the message as spam.? The only way to avoid this situation is the have the members mark any spam messages that are coming from Groups.io as
not being spam before deleting the spam.? I know at one time Outlook, AOL, and Yahoo have been bad about that.
Maybe someone else will respond with any other possibilities.
Doug
From: [email protected] <[email protected]> on behalf of Brandy Brow <brandy@...>
Sent: Monday, January 21, 2019 5:01 PM To: [email protected] Subject: [GMF] Members post and Groups.io unsubscribes them! ?
I just successfully transferred over my groups but Groups.io is automatically unsubscribing any of the members who post, even when replying to messages. What's going on and how do I stop this? It's set so members can post
and new members should be moderated. Under message settings, the only things selected are disable message editing, virus blocking, and separate footer settings. None of those should be causing the members to have "left via web."
Brandy Brow ----------------------------- Freelance Editor & Writer Create & Correct Word Services ----------------------------- "Medicine for Words and Hearts" |
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Brandy,
No, they're not using one of those services.Ok (good), that pretty much eliminates the removed for spam report mechanism. ... Mark told me to look on the static help pages and ask for helpThat only means that based on what you said it appeared to be something we should be able to figure out. Sort-of like the Carl Sagan adage that extraordinary claims require extraordinary evidence. Here is what happened with one member (shared with permission):A bounce from a non-subscriber address would be rejected, and noted in the Activity log ("Non-member ... attempted to send message"), but nothing more. In particular it couldn't have any effect on the subscribed address - the system would have no knowledge that those two addresses were in any way related.I read the message in gmail and hit reply in gmail. Then I just typed So only the second send could possibly have triggered it, but it went through normally. So this indicates that the unsubscribe wasn't (directly) caused by the emailed message. One other possibility: Did this member forward this (or any other) group message on to someone else? It is possible that the someone else received it and used the footer link to unsubscribe the member -- thinking that he/she would be unsubscribing him/herself. The footer Unsubscribe link contains an ID for the member corresponding to the email address shown next to it. Morale of that story: always delete the footer before forwarding a group message. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Brandy,
I thinking somebody will need to see those exact emails, both the ones from group.io in the inbox and the ones that were sent from the sent folder. There may be a clue in the mail headers about what might have triggered this. -Ken Cameron, Member JMRI Dev Team www.jmri.org www.fingerlakeslivesteamers.org www.cnymod.com www.syracusemodelrr.org |
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Brandy,
Someone in Groups.io is finally looking at it.Did you hear back from any of those members as to whether they may have forwarded any group messages? That's still my top bet for what happened. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
Bruce Bowman
Shal Farley
Douglas Swearingen
Ken Cameron