member not receiving own posts
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Peter,
One possibility is the "Gmail effect". Gmail tends to hide the message that returned from the group because the original (as sent) copy it is already in the conversation. Even with conversation mode turned off. If his email service is Gmail (or a rebranding of the Gmail interface) he'll likely find the returned messages tucked into the Sent folder instead of his Inbox. He can spot this case by posting from your group's web interface; if he receives those but not the messages posted from his email interface then there's a work-around for this in Groups.io: have him check the I always want copies of my own emails box on the Preferences page of his account. Another possibility relates to email services that interpret a message from the outside (ie, delivered to them by Groups.io) which claims to be from their user as fraudulent. Most often those are delivered to Spam, but some services have been known to reject them outright. You can spot this case by looking at the Email Delivery History tab of his page in your group's Members list. You may find messages from him in his list of Recent Bounces. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Peter,
Can someone confirm that the option mentioned above an earlierIt appears for all users. I do not see that setting in the preferences of this particular user,It is in the user's Account Preferences page, not their Subscription. You cannot see anyone else's account preferences. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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On Sun, Oct 14, 2018 at 10:50 PM, Peter Cook wrote:
I must be thick but I cannot see where the I always want copies of my own emails check box is.This is an Account setting, not a Subscription setting. Look for a blue pull-down menu at the far upper right, displaying either your name or your email address and a down-arrow. Click on that and select Account. On the resulting page, select Preferences from the left-side menu. The "always want copies" checkbox is near the bottom of the Preferences page. Be sure to click Update Preferences when you are done. Hope this helps, Bruce? -- The system Help is your friend.??/static/help |
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I have Gmail and sometimes i get copies of my own emails from various groups and sometimes I don't. But per the instructions, at least with my display, I can select Account in the manner suggested but then it differs.
On the resulting page Preferences in not on a left side menu and there is no drop down menu on the left.[see attached image] Preferences is in a section on the right with a heading and a gear wheel. The heading is active. When I click on it I am taken to a page called Preferences. "Set up your account so it works for you," is at the top of the page. It's not active. [see image attached] The words "always want copies" do not appear on the page. (I don't see them and I did a word search.) There is no checkbox. Peter if you're a bit thick you have company! I am attaching two screen caps showing what I see. tommy0421 |
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On Mon, Oct 15, 2018 at 08:33 AM, Tommy Meehan wrote:
I am attaching two screen caps showing what I see.You're looking at your Google account.? The setting being discussed is in your Groups.io account. Duane -- Help: /static/help GMF's Wiki: /g/GroupManagersForum/wiki Search button at the top of Messages list A few site FAQs: /static/pricing#frequently-asked-questions |
Shal Farley
Bruce Bowman
Tommy Meehan
Duane