¿ªÔÆÌåÓý

  1. GroupManagersForum
  2. Topics

Just received a surprising email from a non member but it went to all members??

 

Hi Folks,

All my members received a nasty email from an outsider by simply writing to [email protected]?? How is this possible?? And is it possible to block that email address sending emails to all my members?

Thank you,
Monica
 

On Thu, Nov 16, 2023 at 08:33 PM, Monica Jones-Borges wrote:
All my members received a nasty email from an outsider by simply writing to [email protected]?? How is this possible?? And is it possible to block that email address sending emails to all my members?
It seems odd! Are you sure their email address isn't in your members' list in Admin? Did you look at Activity in Admin as well? ?

Here's the help on banning addresses -?/helpcenter/ownersmanual/1/managing-members/banning-and-unbanning-members?single=true

You do it from the members' list in Admin. Tick the name and click on Actions. ?Choose ban. This works nicely when you are banning a member.

Can someone else tell Monica how to do it if the person isn't a member?

Frances
?
--
Help available from Groups.io help and GMF wiki.

?
 

Hi Frances,

I thought it was odd too.? ?
Here is what activity says: Non-member......(email address of person) attempted to send message "Parents Post" via email.?

It says attempted but it actually went through to all members and now I am getting some emails from my members.
 

On Thu, Nov 16, 2023 at 11:53 PM, Monica Jones-Borges wrote:
I thought it was odd too.? ?
Here is what activity says: Non-member......(email address of person) attempted to send message "Parents Post" via email.?

It says attempted but it actually went through to all members and now I am getting some emails from my members.
Your group settings: ?Group Settings
?
?All members can post to the group.
?Posts to this group do not require approval from the moderators.
?Messages are set to reply to sender.
?Subscriptions to this group require approval from the moderators.
?Archive is visible to members only.
?Wiki is visible to members only.
?Members can edit their messages.

Unless it was a glitch, it sounds like someone approved the non-member message. Anyone with another explanation?

You can stop any nonmember from sending a message to the group -
Look at Admin, Settings - Message Policies and untick this:
Allow Nonmembers to Post
Messages from nonmembers will be moderated instead of rejected.

Frances
?
--
Help available from Groups.io help and GMF wiki.

?
 

Stranger yet: You can stop any nonmember from sending a message to the group -
Look at Admin, Settings - Message Policies and untick this:
Allow Nonmembers to Post
Messages from nonmembers will be moderated instead of rejected. (This is already unticked.)
 

Thank you so much for trying to help me problem solve this Frances!? I am checking to see if the other moderator approved it but would be unlikely.? Also, there is nothing in the activity section to say that happened.
 

On Fri, Nov 17, 2023 at 01:27 AM, Monica Jones-Borges wrote:
Also, there is nothing in the activity section to say that happened.
I suspect that the message was sent to each member individually, as well as the group.? You can see the one that was sent to the group and rejected.? Groups.io has no control over the messages sent directly to members.

I also notice this morning that the name of your group has changed.? That may cause serious problems for members since you have subgroups.? Is it possible you have a rogue admin?

Duane
--
Lots of detailed information can be found in the Owners Manual and Members Manual.
 

Hi Duane,

Yes, that is what we have landed on that she must have gotten ahold of some member emails and is writing directly to them.??

I can't think of any other way.? And she is continuing to send more emails now that she feels emboldened to be able to reach our members

1 - 8 of 8