Daily Summary email delivery issue?
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Is there a delivery issue on Daily summaries today?? I was alerted by a member of one group I moderate that they had no morning summary.? There delivery history? showed daily "accepted" every day but not today.? Since I often operate from the web site I checked my own email and and realize there was no daily summary delivered to my email today.? My email delivery shows no email delivery today nor do several members I checked including? a primary fellow moderator.? There was activity in our group yesterday so there should be a Daily Summary.? Is there a groups.io systemwide issue?? IF there is a place I should be checking to find alerts of system wide issues I am not sure where to look - actually that is a good thing because it means this happens so rarely I've never learned how to check for system issues.
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Both groups I moderate are free, grandfathered if that matters.??
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Also I noted in the activity log that shortly after noon, 12:18 pm (ET) 11 members were suddenly bouncing if that might be related.??
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Julie McMahon
Moderator/Owner
LBD Caring Spouses
Life After Lewy
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On Wed, Mar 19, 2025 at 02:42 PM, Julie in MD (Maryland) wrote:
s there a delivery issue on Daily summaries today?? I was alerted by a member of one group I moderate that they had no morning summary. I see in Beta groups that Mark Fletcher (developer of ) runs:
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Degraded service #outage When: Organizer: Description: A change to the site caused an overloaded database, leading to slow web responses and the appearance of the maintenance page. Ironically, the change was to allow additional unit testing of part of the site (the unit tests passed, but the code did not behave correctly under load). All email sent during this time was queued up and has been processed. ?
If there was email yesterday, check to see if there was a catch up.
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Frances
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There was a Daily Summary delivery for me yesterday (March 18) and for the member reporting the issue and for the random spot check I did for a half dozen members including individuals in multiple times zones Eastern to Pacific.? However none of us got a message this morning March 19 and none of the spot checks had delivery failures either.? ?Since several members posted new messages yesterday that should have generated a Daily Summary this morning.? Email delivery history shows nothing for today, except my owner+ messages which are being delivered.? No groups summary.
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I am guessing that the system issue reported yesterday must have had more fallout for morning email...but wanted to know where to monitor or if I am unique in experiencing the issue.??
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For now I will watch for responses here? and monitor that beta group site to see if there is an update.??
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(The members that started bouncing today are very old members ported from yahoo.groups.? I only mentioned in case it could be related. )
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Julie? |
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On Wed, Mar 19, 2025 at 03:22 PM, Julie in MD (Maryland) wrote:
Are the bouncing members the ones that didn't get the daily summary?
See the Help files on bouncing - /helpcenter/manual/ownersmanual/accounts/accounts_bouncing.htm Frances ?
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On Wed, Mar 19, 2025 at 02:22 PM, Julie in MD (Maryland) wrote:
wanted to know where to monitor or if I am unique in experiencing the issue.?? There is a , but I don't know how much detail you can get from it.
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Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual found in the Help Center. |
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On Wed, Mar 19, 2025 at 01:42 PM, Julie in MD (Maryland) wrote:
Is there a delivery issue on Daily summaries today? I did a little digging this morning.? It seems that summaries are being sent at a different time now.? I found a range of 6-18 hours from previous deliveries.? This may need to be posted as a #bug on the beta group.
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Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual found in the Help Center. |
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I see that a Daily Summary for both of the groups I help moderate went out just after midnight this morning. ?To clarify the message that went out just after midnight was 42 hours after the prior daily summary? - at least for me in EDT.? ?For me, they did not include the activity for the 18th of March that would have been included in the usual morning summary at 6am but it gets us back on track.? I appreciate the help and the affirmation with comments by others that we were not the only ones impacted.?
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I am not an IT subject matter expert but used the tools that I am familiar with to check what I could before posting the question to this group.? I checked activity logs to make sure there were new messages to generate a Daily Summary.? One of my groups can sometimes go a day or so with no messages so if there were no new messages I would let them know there wasn't a daily summary.?
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I also checked "email delivery status" when the first person who asked.? The way I checked that was go to member page (drop down from their name or searing in member list) for the person reporting the issue.? First check their email settings - to make sure they hadn't changed them, confirming they were set for Daily Summary.? Then I checked email delivery history - from the drop down under their name.? Did they get a daily summary with a message like "OK" or "Queued for delivery"?? That should mean they should have gotten morning email if it indicated "delivered", "OK" or "queued for delivery" or similar I would have advised the member to check spam folder because email providers/clients can change their spam rules any time.? If they found the message in spam I would suggest they mark "not spam" immediately so as not to jeopardize future deliveries.? ?In this case there was record of any mail deliveries nor any bouncing status for the people I spot checked, including me and another moderator.? I checked folks on multiple time zones in US and saw no one set for "daily summary" had any delivery or any rejected delivery.??
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Frank, I hope my description helps with your question on troubleshooting.
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Duane,? should I as a moderator report this as a bug?? If you mean I am not presently a member of that group.? I asked here because I thought if it was a known issue this was the best place to find out.??
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Thanks everyone for your help.
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Julie?
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On Thu, Mar 20, 2025 at 12:42 PM, Julie in MD (Maryland) wrote:
Duane,? should I as a moderator report this as a bug?? If you mean I am not presently a member of that group.? I asked here because I thought if it was a known issue this was the best place to find out. I'm not sure if I'd report it as a bug or a question, but that's where it would be done.? Maybe Mark has changed the time for summaries to be sent out.? It could also be related to the 'fix' he made for something else, so a real bug.
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Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual found in the Help Center. |
Julie in MD (Maryland)
Frances
Duane
Frank Kane
Oso