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Confusion re Upgrade payment #transfer #upgrade

Bee
 

Hi, I have a problem with trying to upgrade my group in order to have a transfer from Yahoo.

I accidentally payed for the 1 month Premium. ?When I realised it had only take $10 from my card, I went back and tried to upgrade to the full Yearly Premium package.?

My group is now listed as having the full Yearly Premium package selected. ?However the only payment saying ¡®successful¡¯ is the $10 one.

I need the $10 refunded and the $110 payment put through. ? I don¡¯t know if the $110 has gone through yet as it takes a while to show on my credit card account. ? I have initiated the invite from my Yahoo group but now I¡¯m unsure if my group is actually in the correct Yearly Premium package - it SAYS it is but as I say, the only successful transaction listed is for the monthly - and therefore I don¡¯t know if my group-transfer will go ahead? ? So far no response to the invite but I would think there is a backlog to work through.

Any advice??
Thanks in advance.
 

On Thu, Oct 17, 2019 at 05:33 PM, Bee wrote:
My group is now listed as having the full Yearly Premium package selected. ?However the only payment saying ¡®successful¡¯ is the $10 one.

I need the $10 refunded and the $110 payment put through. ? I don¡¯t know if the $110 has gone through yet as it takes a while to show on my credit card account. ?
Bee -- We are a peer-to-peer help group, and no one from groups.io support or management is here to answer your question. You will need to send this inquiry to?[email protected].?I'm sure they will soon get you fixed up.

Hope this helps,
Bruce
Bee
 

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Thanks Bruce, will email them.


On 17 Oct 2019, at 22:35, Bruce Bowman <bruce.bowman@...> wrote:

?On Thu, Oct 17, 2019 at 05:33 PM, Bee wrote:
My group is now listed as having the full Yearly Premium package selected. ?However the only payment saying ¡®successful¡¯ is the $10 one.

I need the $10 refunded and the $110 payment put through. ? I don¡¯t know if the $110 has gone through yet as it takes a while to show on my credit card account. ?
Bee -- We are a peer-to-peer help group, and no one from groups.io support or management is here to answer your question. You will need to send this inquiry to?[email protected].?I'm sure they will soon get you fixed up.

Hope this helps,
Bruce

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