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A member in my group is not able to access our group. He’s listed in the “bounce list”. ?I sent him a bounce probe several times but he is not receiving the system email telling him how to “unbounce” his account. I don’t know how to help him now. ?

Have you seen the Help pages about bouncing? One major point - moderators and group owners can't really do anything. However you might be able to steer them to how to check out their personal email account.

And I assume the member is checking their spam / junk mail folder?

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Frances

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Thanks for responding Frances. ?He has checked his junk/spam folders. I will look further in the help center. He’s had this account for years with no problems. I did tell him to check his email provider.?

Bruce Calvert?

On Fri, Apr 25, 2025 at 11:00 PM, Bruce C (aka Yogi) wrote:

I will look further in the help center. He’s had this account for years with no problems.

If he knows how to log in, tell him to do so and then go to /settings/bounces? That should at least give you a clue.

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For mail delivery from your own group, you can also check his email delivery history. /helpcenter/manual/ownersmanual/accounts/accounts_bouncing.htm?

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It's often something simple, like a full mailbox.

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Regards,

Bruce