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embedded subscribe buttons divert to unrelated page

 

My friend embedded subscribe buttons for his groups on his webpage, but they don't behave quite right.

If I click on a subscribe button when I'm not logged into groups.io, I get a page that gives me a couple of options for subscribing to the group I want to join.

But if I click on the button when I am logged in, I end up on my own list of subscriptions, with no indication whether I've subscribed or not, or any mention of the group I'm trying to join.

Any insight into what might be going awry there?

Thanks.

Isis
 

Isis,

I wouldn't describe your list of subscriptions as "unrelated" to an attempt to subscribe to a group.

But if I click on the button when I am logged in, I end up on my own list of subscriptions, with no indication whether I've subscribed or not, or any mention of the group I'm trying to join.

If in fact you were already a member of the group in question then this is probably a reasonable choice of landing page. Possibly in fact it defaulted to your home page (which is likely to be your /groups page). Maybe your subscription page for that specific group would be a better choice.

Any insight into what might be going awry there?

If you were not already a member of that group then I'd agree that something went awry. I haven't tested this, but if you can confirm whether or not you were already a member of the group that would be useful information.

Shal

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That's exactly it, Shal, when I was logged into the system it sent me to the list of my subscriptions, but the new group I was trying to subscribe to was not yet listed, and there was no indication that I was already subscribed.

So if I wasn't logged in, I could continue with the process of signing up, but when I was logged in, I never got that option.

I finally signed up for the list by browsing directly to the homepage of the group and hitting the join button there. But the subscribe buttons on my friend's website were no help to me unless I logged out of groups.io first.

Let me know if it would help for me to post the link to the webpage with the subscribe button. He said he generated the button using the code provided by groups.io.

Thanks.

Isis
 

Isis,


... when I was logged into the system it sent me to the list of my subscriptions, but the new group I was trying to subscribe to was not yet listed, and there was no indication that I was already subscribed.

Which you were not, presumably.

That being the case it seems like a bug that you should report to [email protected].


Let me know if it would help for me to post the link to the webpage with the subscribe button. He said he generated the button using the code provided by .

You don't have to post it here (but may if that's ok with your friend - GMF's archives are open to the public which may or may not influence his decision).

However I think it would be helpful if you include that link in your email to support (Mark). Include a summary of the tests you tried, and if possible a screenshot of the page you landed on when you tried to join while already logged in to Groups.io.

I don't know whether the problem is in the sample code provided by Groups.io, or in its interaction with your friend's page, or something else, but I think it will be most helpful for support to see it in place, together with as much detail as you can provide about how you performed your tests and what result you got from each test.
Shal


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Thanks, Shal.

I just sent an email to Mark with all the details of what happened, and the link to the webpage.

Isis

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