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Our group would like to create a collaborative inbox, or shared inbox, similar to an IT help desk email. ?Wondering if that functionality is possible using subgroups?

We would like for members of the main group to be able to email the members of the subgroup. ?All members of the subgroup would receive that email. ?Members of the subgroup could then discuss how to address the email by emailing each other within the subgroup. ?Then one member can respond to the member of the main group. ?The response would appear to come from the display name for the subgroup email address, not the email address of the particular subgroup member sending the response.

Not sure if all that is possible.

Thank you for any advice and guidance.

Gene

Gene,

Wondering if that functionality is possible using subgroups?

Yes, I think.

We would like for members of the main group to be able to email the
members of the subgroup.

Under Message Policies there's a relatively new checkbox to "Allow Parent Subscribers to Post", that should do the trick.

Also, in the Visibility control for the subgroup (in the Privacy section of its Settings page) you can control whether or not primary group members can see the Messages archive of the subgroup. Careful with that: if you restrict it to subgroup members only that's a one-way change, you can't make it more visible (to primary or public) later.

All members of the subgroup would receive that email.

Each member of the subgroup has a Subscription page for the subgroup that is distinct from their primary group subscription. It gives them the full set of controls for receiving individual, digest, or no email, etc. from the subgroup.

Members of the subgroup could then discuss how to address the email by
emailing each other within the subgroup.

That's normal posting to the subgroup by subgroup members.

Then one member can respond to the member of the main group. The
response would appear to come from the display name for the subgroup
email address, not the email address of the particular subgroup member
sending the response.

This part I haven't tested and am unsure of.

The primary group member's posting in the subgroup should have the reply option to make it a Private reply to that person. But that reply would be sent as from the address of the subgroup member that replied.

Maybe there needs to be a suggestion (in beta) to improve the choices there. I think some good choices would include the posting address of the subgroup as well as the +owner address of the subgroup.

If the responding member of the subgroup happens to be a moderator of the primary group that person could respond through the primary group's Members list, using its +owner address. But that's not likely to be what you want either.

What I would probably do, as the responder in the subgroup, is reply to the primary group member using my personal email, in Thunderbird. There I can attach a "Reply-To" header field to the reply which would cause the primary group member's reply (if any) to go back to the subgroup posting address.

Shal


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As owner of two sizeable groups, something I've put in place to do what I believe you're trying to accomplish is this:

Set up a separate Gmail address (such as GroupName@...) and give all moderators access to that account.? We rotate moderation duties, and that gives each of these groups a separate moderator email account that for moderation work.? Usually, that email address is used by our duty moderator, but it's accessible each of our moderators and provides a good record of moderation emails so any oncoming moderator can review most all moderation email exchanges.

Not saying this will work for every group or every situation but it works very well for our two groups!

As the saying goes, your mileage may vary!

Milt Baker, Nordhavn Owners Group and American Tug Owners Group